/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / Help! personalizedalized Emailer 2.0 problem (1 on 2 email addresses from book skipped) / Reply To: Help! personalizedalized Emailer 2.0 problem (1 on 2 email addresses from book skipped)
Could you please let us know the Personalized Emailer version number (see About option from the Main dialog)?
Our engineers suggested the issue could be relate to corrupted address book, perhaps you could export the Address Book to NAB and send it to Support (firstname.lastname@example.org) so we could look at it. Please note, Advansys treats all data provided by clients as strictly confidential.