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#8572
Support 1a
Participant

Generally speaking, we have found Microsoft Word creates HTML that will not be loaded by the GroupWise client into message views. Word inserts large quantities of style and other HTML extensions that can cause the GroupWise HTML load APIs to fail.

While a generalization, GroupWise tends to only accept HTML that adheres to the fundamental HTML standard. It also performs some processing of HTML before it is inserted. This process may fail if the supplied HTML contains verbose HTML extensions.

I would suggest you create signatures and stationery using a dedictated HTML editor, or manually remove much of the extraneous code Word inserts (this assumes you are able to identify the extraneous code).

If you would like to email your Word signature to support@advansyscorp.com, I would be happy to take a look and advise what needs to be changed to get it to work.

Advansys Support