Thank you for your enquiry. I have asked our Sales department to send me a copy of your keys and licencing information. In the meantime, could you please email a copy of your current Formativ configuration to firstname.lastname@example.org. (You can access the configuration from the GroupWise main menu. Select Help | About Formativ). When the about dialog appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then paste the contents of the clipboard into a message).
Once I receive this information I’ll be in a better position to access the problem.