License Issue with 2.0

[eastmarw]

I have had to rebuild my laptop, Install GW and then Formativ Runtime 2.0, go to type in the license and it won’t take it. Keeps stating that it is the wrong. I have checked the key and it is exactly as it appears in the email that I have with the key.

For some reason only the licensing for the runtime won’t let you copy and paste, the presentation pack licensing let me copy and paste from an email. Bug?

So how can I get it checked?

Topic

[Support 1a]

Thank you for your enquiry. I have asked our Sales department to send me a copy of your keys and licencing information. In the meantime, could you please email a copy of your current Formativ configuration to support@advansyscorp.com. (You can access the configuration from the GroupWise main menu. Select Help | About Formativ). When the about dialog appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then paste the contents of the clipboard into a message).

Once I receive this information I’ll be in a better position to access the problem.

Regards,

Advansys Support

[Support 1a]

Our records indicate you have both 1.6 and 2.0 keys:

Formativ Presentation Pack 2.0
Formativ Runtime 2.0
Formativ Runtime 1.6
Formativ Business Solutions Pack 1.6

Are you sure you are entering only the version 2.0 keys? The 1.6 keys you have won’t be accepted by version 2.0.

We look forward to receiving your config information via email.

Regards,

Advansys Support

[Author]

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