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#5419
Support 1a
Participant

Thanks for the update. I doubt this is a hardware problem.

We really need to ensure the problem is not being caused by settings coming down from eDirectory (a completely clean machine won’t affect this aspect of the system).

Select ‘No Protocols’ from the Formativ Control Panel applet and restart GroupWise. This will force Formativ to ignore eDirectory and use the local settings. Once re-started, check if you have any Formativ entries on the GroupWise ‘About’ menu item.

If this fails, I’ll send you a special version that logs the startup process. This should tell us very quickly where the problem lies.

Advansys Support