Thanks for the reply. To help us narrow down the possibilities of the cause, could you please let us know the following:
- Has it been working previously on the affected machine?
- Does it happen for all users, some users or one user?
- Do you have Microsoft .NET 1.1 installed on the user’s machine?
Please also send us the Formativ configuration information by selecting the GroupWise client’s Help menu, select About Formativ, select the Configuration tab and use the Copy to Clipboard button, then paste the config info into an email to email@example.com.