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Support 1

Thank you for your enquiry.

I suggest that you use a process of elimination to determine the cause of this problem. Please compare the Formativ configuration from a machine that works with a machine that does not work. It may be worthwhile ensuring that the configurations are the same.

You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into (for example) Windows Notepad.

You could also check the drive mappings on your server. Perhaps some of these have changed. Please check the configuration of Stationery to ensure that the sample stationery directory exists.

If you still cannot resolve the problem, try reinstalling GroupWise. If not fixed, try reinstalling Formativ. Please also look at the ReadMe files for Formativ, Stationery and Message Saver to ensure that all prerequisite software is installed, eg. Microsoft Internet Explorer 5.5 (or above), Microsoft Windows Script Host.

I hope this helps.

Advansys Support