#9138
Support 3
Participant

  • Make sure you are running latest version of the PST Creator (Help – Check for update).
  • Have you received any error during the conversion process?
  • Have you deselected the archive mail box?
    In example below, Test account has primary and archive mailbox. In order to convert primary mailbox, place check mark next to “Test” & “Test – Primary”. In PST Creator, ‘Filtering Options’ tab – ‘Selected Folders’ will show tree view as:
    – Test
    + Test – primary
    + Test – archive

If we have misunderstood your enquiry, please send details information and screenshot of the issue to support (support@advansyscorp.com).

Regards,
Advansys Support