• Creator
    Topic
  • #4830
    JohnM
    Participant

    I am attempting to convert an account that contains both a primary and archive mailboxes. I have attempted to just check the check boxes for the primary mailbox, but even when just that is selected, when initiating the conversion a PST for the archive starts to generate. Any help you can provide would be greatly apperciated.

  • Author
    Replies
  • #9138
    Support 3
    Participant

    • Make sure you are running latest version of the PST Creator (Help – Check for update).
    • Have you received any error during the conversion process?
    • Have you deselected the archive mail box?
      In example below, Test account has primary and archive mailbox. In order to convert primary mailbox, place check mark next to “Test” & “Test – Primary”. In PST Creator, ‘Filtering Options’ tab – ‘Selected Folders’ will show tree view as:
      – Test
      + Test – primary
      + Test – archive

    If we have misunderstood your enquiry, please send details information and screenshot of the issue to support (support@advansyscorp.com).

    Regards,
    Advansys Support

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