Reply To: Access Violation in Formativ.dll

[Support 1]

Thanks for reporting this problem.

Unfortunately, from our experience with Formativ the problem is likely to be environmental, ie. something in your Windows environment may be causing this error.

What happens after an access violation? For example, are you able to continue working or does GroupWise or any other application crash?

Have you observed access violations in any other process?

Please send sample entries from the Windows Event Log that represent the access violations. The application name associated with these entries will be GroupWise.

Please send the Formativ configuration from a machine where the error has occurred to support@advansyscorp.com. You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

If you disable Formativ do you continue to observe access violations? To disable Formativ, go to the Windows Control Panel, start Advansys Formativ and on the General tab click Disable All then OK.

Kind regards,
Advansys Support