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Thank you for your post. The problem described by bertil_p on the 19th was due to a problem in the Business Solutions Pack applet that has since been rectified.
I am not sure which applet your client is using – ‘multiple signatures_encoded.vbf’ is not the current Business Solutions Pack signatures applet. The shipping, supported applet is called ‘Multiple Signatures_bsp_Flexalock.vbf’, and is available as part of the Business Solutions Pack. I would suggest you ask your client to remove whatever version of the applet they are currently running and install the Business Solutions Pack and try again. If you still have a problem, please email a copy of the applet being used, along with the signatures files, to firstname.lastname@example.org.