/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / Multiple Signatures Applet – don’t find signatures

  • Creator
    Topic
  • #4622
    ducom
    Participant

    Hi there,

    I’m in a bit of a problem, as I told a clinet of mine I found a great solution for multiple signatures in Groupwise 6.04.
    But.. I can’t get it working.

    I have the same problem as bertil_p on jan. the 19th. No signatures!!!
    I checked every posting I could find on the subject, checked every step more than twice but NADA!?
    The Applet works fine, exept, there are no signatures to be found.
    I use:
    Groupwise 6.0.4 client on a Dutch WindowsXP.
    Formativ RunTime 1.6
    multiple signatures_encoded.vbf
    Please help, my client is loosing patience.
    TNX

  • Author
    Replies
  • #8577
    Support 1a
    Participant

    Thank you for your post. The problem described by bertil_p on the 19th was due to a problem in the Business Solutions Pack applet that has since been rectified.

    I am not sure which applet your client is using – ‘multiple signatures_encoded.vbf’ is not the current Business Solutions Pack signatures applet. The shipping, supported applet is called ‘Multiple Signatures_bsp_Flexalock.vbf’, and is available as part of the Business Solutions Pack. I would suggest you ask your client to remove whatever version of the applet they are currently running and install the Business Solutions Pack and try again. If you still have a problem, please email a copy of the applet being used, along with the signatures files, to support@advansyscorp.com.

    Advansys Support

    #8575
    ducom
    Participant

    Dear support team,

    Thank you for your quick reply.
    I’m afraid I posted this in the wrong group.
    I downloaded the applet at:
    http://www.advansys.info/formativ/applets/encoded/multiple%20signatures_encoded.vbf
    So it might not be included in the Business Solutions Pack. But is it different?
    Should I have no problem using this applet coming from the BSP?
    Waiting for your reply.
    Thanks Again

    #8574
    Support 1a
    Participant

    Thank you for the additional information. The version of the signatures applet you downloaded from the applet focus page is really only an example of various applet techniques, and has not been updated in a long time.

    We’ll take a look at the version you are using to see if it contains a problem, but I would recommend you use the commercial Multiple Signatures applet that ships with the Business Solutions Pack instead. It is a commercial product, but it is fully supported. We can’t ensure that example applets will receive the same level of support, nor be of a commercial grade.

    Advansys Support

    #8576
    ducom
    Participant

    Dear support team,

    Tanks again for your detailed reply.
    I’ll try the BSP as you suggest.
    TNX

    #8573
    Support 1a
    Participant

    The applet focus version of the applet you described did indeed contain a problem which has been fixed. Please download the applet from the same location off the web site and try again.

    Advansys Support

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