/ Forums / Advansys Formativ / Formativ Runtime / Signature file not being seen

  • Creator
    Topic
  • #3667
    bvalaski
    Participant

    Hi folks,

    I’ve got one user who can’t seem to get the Multiple Signatures applet to see his .SIG files. I’ve had him place the files in several different locations and then point to those folders with the Settings…. button, but the files don’t appear in the dialog box. I’ve also deleted the applet from his CACHE directory and had it re-downloaded from eDirectory, but still have the same problem.

    Any thoughts? Thanks!

    Bill Valaski
    CDS Associates, Inc
    Cincinnati, Ohio USA

  • Author
    Replies
  • #5798
    Support 1
    Participant

    I infer that your other users don’t have this problem with Multiple Signatures. This implies it may a version issue – with the applet or Formativ.

    Please send a copy of the applet and your Formativ configuration information to the email address below:

    Support@advansyscorp.com

    (You can access Formativ configuration via the main GroupWise menu: select Help | About Formativ. When the about box appears, select the configuration tab, then press the ‘copy to clipboard’ button. Then paste the contents of the clipboard into the body of your email message.)

    Advansys Support

    #5795
    bvalaski
    Participant

    The configuration info has been sent in a separate E-mail. Let me know if you come up with anything. Thanks!

    Bill

    #5796
    Support 1
    Participant

    We have received your message; thank you. Our engineers are looking into the problem.

    Advansys Support

    #5797
    bvalaski
    Participant

    Thanks to Graham in support for helping out with this!

    The user who was having problems was creating his signatures with Notepad. He was giving the correct .SIG signature extension to the file, but Notepad was appending it’s “usual” .TXT after that. Unfortunately, the user had the option turned off to display known filename extensions in Explorer, so when I was looking at the file names, they looked OK to me.

    Duh….!

    Bill

    #5794
    Support 1
    Participant

    Thank you for your support and feedback.

    Advansys Support

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