Message Saver error

[Anonymous]

Hi, I hope you can help me: I’ve installed runtime 2.0 and Message Saver Pack 1.3 for trial test.
In registration utility I read “there are 30 days of the trial period remaining” in both software but when I click over “Formativ save as” button in my GroupWise 5.5 Client, an error message say approximately “sorry your M.S. Flexalock is expired”…why?
Thank you in advance for your answer

Topic

[Support 1]

Thank you for your enquiry.

To resolve this problem we need more information about your GroupWise/Formativ installation. Could you post your Formativ configuration here, or in an email to support@advansyscorp.com ?

You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your email message body.

We hope to hear from you again soon.

Advansys Support

[Anonymous]

Formativ Runtime – Version 2.0
Build 2.0.0.17
Registered: NO (Days Remaining – 26)
TLS Remaining: 37
Caching Protocol: NDAP
No config object found in NDS – checking the registry

Operating System:

Windows 98 Second Edition

Internet Explorer

5.00.2614.3500

Cache File System:

FAT32

Current User Configuration:

Location of Files

User Solutions: C:DocumentiAdvansysFormativApplets – (System)
User Data: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Data – (System)
User Cache: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Cache – (System)
User Images: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Images – (System)
User Config: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Config – (System)
User Encoded: C:DocumentiAdvansysFormativEncoded Output – (System)
User Flexalock: C:DocumentiAdvansysFormativFlexalock Output – (System)
User Backup: C:DocumentiAdvansysFormativLibrary Backup – (System)
Common Solutions: AdvansysFormativ1.0Applets – (System)
Common Data: AdvansysFormativ1.0Data – (System)
Common Help: C:ProgrammiAdvansysFormativHelp – (System)
Common Manifests: AdvansysFormativ1.0System – (System)

Client Options

Portal Folder Enabled: True
Portal Folder Deleted: False
Portal Folder Name: Formativ Portals
Display Exceptions: True
Redirect Associations: True
Main Menu Caption: A&pplets
Mode: 255
Formativ is enabled
Applet creation is allowed
Client integrations are enabled
Formativ menu is enabled
Favorites menu is enabled
Applet recording is allowed
Enable intelligent Applet caching
Update Applet cache on client startup
Debug Mode: False
Exception Dialog: True
Include Groups: True
Max Traversal: 10
Word Limit?: False
Limit Count: 2

Protocols

Order: 2
Override: 0

LDAP Settings

LDAP Server:
Server Port: 389
Username:
Certificate:
Requires Logon: True
Automatic Login: False
Anonymous Login: False
Save Password: True
Default Port: 389
Default Port SSL: 636
Use SSL: False

Solution Packs

None.

Library Integration Exceptions:

Formativ File Version Information:

Advansys Formativ (VBSSAFE.EXE) 2.0 2.0.0.17 20/01/2005 03.53.04 pm
Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0 2.0.0.17 20/01/2005 03.53.02 pm
Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0 2.0.0.17 20/01/2005 03.53.00 pm
Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0 2.0.0.17 20/01/2005 03.52.58 pm
Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0 2.0.0.17 20/01/2005 03.52.46 pm
Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0 2.0.0.17 20/01/2005 03.53.06 pm
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.17 20/01/2005 12.09.36 pm
Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 11.40.50 am
Advansys Formativ Interface Loader (UILOAD.DLL) 2.0 2.0.0.17 20/01/2005 03.53.02 pm
Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 12.53.26 pm
Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 12.53.08 pm
Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 12.52.56 pm
Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 12.52.38 pm

LDAP File Version Information:

Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 11.08.08 pm
Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 11.10.04 pm
Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 11.09.24 pm

GroupWise File Version Information:

Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 5.5.1 5.5.1 18/11/1998 03.25.02 pm
GroupWise C3PO Manager (GWDT31.DLL) 5.0 0.01 12/11/1998 10.11.28 am
Novell GroupWise 5 Address Book (ADDRBOOK.EXE) 1.1.0.0 1.1.0.375 09/11/1998 05.51.00 am
Novell GroupWise 5 Address Book (GWABU1.DLL) 1.1.0.0 1.1.0.742 09/11/1998 05.51.00 am
GroupWare Object Library (GWCMA1.DLL) 5.5 2.0 09/11/1998 05.51.00 am
GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 1, 0, 0, 1 1, 0, 0, 1 09/11/1998 05.51.00 am
GroupWise Attachments ActiveX Control Module (GWATT1.OCX) 1, 0, 0, 1 1, 0, 0, 1 09/11/1998 05.51.00 am
GroupWise Notify (NOTIFY.EXE) 1.0 1.0 09/11/1998 05.51.00 am
GroupWise Admin API (GWCMB1.DLL) 5.5 2.0 09/11/1998 05.51.00 am

GroupWise Interface Language:

Language: IT

GroupWise Address Books:

AB Modal From Toolbar: No
Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE.Admin
Delimiter Characters: ,
Display Name Format: F L
Name Search Mode: No

Third Party Handlers

DLL1 C:PROGRA~1ADVANSYSFORMATIVTokenBlocker.dll
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.17 20/01/2005 12.09.36 pm

GroupWise C3PO Entries:

GW.MESSAGE
GWHTM
Objects
CommandFactory
Advansys.formativ
Events
OnDelivery
Objects
EventMonitor
GW.MESSAGE.MAIL
GWHTM
Objects
CommandFactory
Events
GW#C#OPEN
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW
GWHTM
Objects
CommandFactory
GW.MESSAGE.MAIL.HTML
GWHTM
Objects
CommandFactory
Events
GW#C#OPEN
GW.CLIENT
Advansys.formativ
Events
OnReady
OnShutDown
Objects
CommandFactory
EventMonitor
GW.CLIENT.WINDOW.ATTACHVIEWER
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.CALENDAR
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.FINDRESULTS
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.APPOINTMENT
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.DISCUSSION
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.NOTE
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.TASK
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.PHONE
Advansys.formativ
Objects
CommandFactory

Trialware Applets:

Message Saver Pack – Unregistered. 26 Day(s) remaining

Available Applets:

C:DocumentiAdvansysFormativAppletsMessage Saver_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

[Support 1]

Thank you for sending the Formativ configuration. It indicates that you have no Solution Packs installed, which is incorrect (you have installed Message Saver Pack).

I suspect that something has gone wrong during the installation. Could you try reinstalling the Pack? First uninstall it by going to Windows Control Panel -> Add/Remove Programs -> Advansys Formativ Message Saver Pack. Then install again, and try saving messages.

I look forward to hearing of your results.

Advansys Support

[Anonymous]

I’ve reinstalled Message Saver Pack but nothing, there’s same error “sorry your M.S. Flexalock is expired”, please help me!

[Support 1a]

I would suggest you uninstall both the Message Saver Pack and Formativ Runtime first.

Check to see that the following directory is empty: If not, delete (or rename) it:

‘C:DocumentiAdvansysFormativApplets’

I noticed the following paths in your config data:

AdvansysFormativ1.0Applets – (System)
AdvansysFormativ1.0Data – (System)
C:ProgrammiAdvansysFormativHelp – (System)
AdvansysFormativ1.0System – (System)

The only one with a drive letter designation is ‘C:ProgrammiAdvansysFormativHelp’. I don’t know why the others simply start with ‘Advansys’, but I suspect this may be a problem. It looks like the standard common application data folder location could not be determined during installation. These locations are determined by calling a standard function that is part of Windows. I have not heard of any problems with the locations of these foldering being determine on Windows 98SE before. I suspect you may have a problem with your installation of Windows 98SE.

The only suggestion I can make at this time might be to install the latest version of Internet Explorer, and all available service packs, then try installing Formativ Runtime again. This process may install/update the system components required to allow the determination of these locations to be made. You would know if this worked by checking your Formativ configuration again – all the paths under ‘Location of Files’ should start with a drive letter.

I hope this helps.

Advanys Support

[Author]

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