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  • #4663
    Anonymous

    Hi, I hope you can help me: I’ve installed runtime 2.0 and Message Saver Pack 1.3 for trial test.
    In registration utility I read “there are 30 days of the trial period remaining” in both software but when I click over “Formativ save as” button in my GroupWise 5.5 Client, an error message say approximately “sorry your M.S. Flexalock is expired”…why?
    Thank you in advance for your answer

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    Replies
  • #8705
    Support 1
    Participant

    Thank you for your enquiry.

    To resolve this problem we need more information about your GroupWise/Formativ installation. Could you post your Formativ configuration here, or in an email to support@advansyscorp.com ?

    You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your email message body.

    We hope to hear from you again soon.

    Advansys Support

    #8702
    Anonymous

    Formativ Runtime – Version 2.0
    Build 2.0.0.17
    Registered: NO (Days Remaining – 26)
    TLS Remaining: 37
    Caching Protocol: NDAP
    No config object found in NDS – checking the registry

    Operating System:

    Windows 98 Second Edition

    Internet Explorer

    5.00.2614.3500

    Cache File System:

    FAT32

    Current User Configuration:

    Location of Files

    User Solutions: C:DocumentiAdvansysFormativApplets – (System)
    User Data: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Data – (System)
    User Cache: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Cache – (System)
    User Images: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Images – (System)
    User Config: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Config – (System)
    User Encoded: C:DocumentiAdvansysFormativEncoded Output – (System)
    User Flexalock: C:DocumentiAdvansysFormativFlexalock Output – (System)
    User Backup: C:DocumentiAdvansysFormativLibrary Backup – (System)
    Common Solutions: AdvansysFormativ1.0Applets – (System)
    Common Data: AdvansysFormativ1.0Data – (System)
    Common Help: C:ProgrammiAdvansysFormativHelp – (System)
    Common Manifests: AdvansysFormativ1.0System – (System)

    Client Options

    Portal Folder Enabled: True
    Portal Folder Deleted: False
    Portal Folder Name: Formativ Portals
    Display Exceptions: True
    Redirect Associations: True
    Main Menu Caption: A&pplets
    Mode: 255
    Formativ is enabled
    Applet creation is allowed
    Client integrations are enabled
    Formativ menu is enabled
    Favorites menu is enabled
    Applet recording is allowed
    Enable intelligent Applet caching
    Update Applet cache on client startup
    Debug Mode: False
    Exception Dialog: True
    Include Groups: True
    Max Traversal: 10
    Word Limit?: False
    Limit Count: 2

    Protocols

    Order: 2
    Override: 0

    LDAP Settings

    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: True
    Automatic Login: False
    Anonymous Login: False
    Save Password: True
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False

    Solution Packs

    None.

    Library Integration Exceptions:

    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 2.0 2.0.0.17 20/01/2005 03.53.04 pm
    Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0 2.0.0.17 20/01/2005 03.53.02 pm
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0 2.0.0.17 20/01/2005 03.53.00 pm
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0 2.0.0.17 20/01/2005 03.52.58 pm
    Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0 2.0.0.17 20/01/2005 03.52.46 pm
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0 2.0.0.17 20/01/2005 03.53.06 pm
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.17 20/01/2005 12.09.36 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 11.40.50 am
    Advansys Formativ Interface Loader (UILOAD.DLL) 2.0 2.0.0.17 20/01/2005 03.53.02 pm
    Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 12.53.26 pm
    Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 12.53.08 pm
    Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 12.52.56 pm
    Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 12.52.38 pm

    LDAP File Version Information:

    Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 11.08.08 pm
    Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 11.10.04 pm
    Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 11.09.24 pm

    GroupWise File Version Information:

    Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 5.5.1 5.5.1 18/11/1998 03.25.02 pm
    GroupWise C3PO Manager (GWDT31.DLL) 5.0 0.01 12/11/1998 10.11.28 am
    Novell GroupWise 5 Address Book (ADDRBOOK.EXE) 1.1.0.0 1.1.0.375 09/11/1998 05.51.00 am
    Novell GroupWise 5 Address Book (GWABU1.DLL) 1.1.0.0 1.1.0.742 09/11/1998 05.51.00 am
    GroupWare Object Library (GWCMA1.DLL) 5.5 2.0 09/11/1998 05.51.00 am
    GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 1, 0, 0, 1 1, 0, 0, 1 09/11/1998 05.51.00 am
    GroupWise Attachments ActiveX Control Module (GWATT1.OCX) 1, 0, 0, 1 1, 0, 0, 1 09/11/1998 05.51.00 am
    GroupWise Notify (NOTIFY.EXE) 1.0 1.0 09/11/1998 05.51.00 am
    GroupWise Admin API (GWCMB1.DLL) 5.5 2.0 09/11/1998 05.51.00 am

    GroupWise Interface Language:

    Language: IT

    GroupWise Address Books:

    AB Modal From Toolbar: No
    Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE.Admin
    Delimiter Characters: ,
    Display Name Format: F L
    Name Search Mode: No

    Third Party Handlers

    DLL1 C:PROGRA~1ADVANSYSFORMATIVTokenBlocker.dll
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.17 20/01/2005 12.09.36 pm

    GroupWise C3PO Entries:

    GW.MESSAGE
    GWHTM
    Objects
    CommandFactory
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.MAIL
    GWHTM
    Objects
    CommandFactory
    Events
    GW#C#OPEN
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW
    GWHTM
    Objects
    CommandFactory
    GW.MESSAGE.MAIL.HTML
    GWHTM
    Objects
    CommandFactory
    Events
    GW#C#OPEN
    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.PHONE
    Advansys.formativ
    Objects
    CommandFactory

    Trialware Applets:

    Message Saver Pack – Unregistered. 26 Day(s) remaining

    Available Applets:

    C:DocumentiAdvansysFormativAppletsMessage Saver_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

    #8704
    Support 1
    Participant

    Thank you for sending the Formativ configuration. It indicates that you have no Solution Packs installed, which is incorrect (you have installed Message Saver Pack).

    I suspect that something has gone wrong during the installation. Could you try reinstalling the Pack? First uninstall it by going to Windows Control Panel -> Add/Remove Programs -> Advansys Formativ Message Saver Pack. Then install again, and try saving messages.

    I look forward to hearing of your results.

    Advansys Support

    #8703
    Anonymous

    I’ve reinstalled Message Saver Pack but nothing, there’s same error “sorry your M.S. Flexalock is expired”, please help me!

    #8706
    Support 1a
    Participant

    I would suggest you uninstall both the Message Saver Pack and Formativ Runtime first.

    Check to see that the following directory is empty: If not, delete (or rename) it:

    ‘C:DocumentiAdvansysFormativApplets’

    I noticed the following paths in your config data:

    AdvansysFormativ1.0Applets – (System)
    AdvansysFormativ1.0Data – (System)
    C:ProgrammiAdvansysFormativHelp – (System)
    AdvansysFormativ1.0System – (System)

    The only one with a drive letter designation is ‘C:ProgrammiAdvansysFormativHelp’. I don’t know why the others simply start with ‘Advansys’, but I suspect this may be a problem. It looks like the standard common application data folder location could not be determined during installation. These locations are determined by calling a standard function that is part of Windows. I have not heard of any problems with the locations of these foldering being determine on Windows 98SE before. I suspect you may have a problem with your installation of Windows 98SE.

    The only suggestion I can make at this time might be to install the latest version of Internet Explorer, and all available service packs, then try installing Formativ Runtime again. This process may install/update the system components required to allow the determination of these locations to be made. You would know if this worked by checking your Formativ configuration again – all the paths under ‘Location of Files’ should start with a drive letter.

    I hope this helps.

    Advanys Support

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