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  • #4663
    Anonymous

      Hi, I hope you can help me: I’ve installed runtime 2.0 and Message Saver Pack 1.3 for trial test.
      In registration utility I read “there are 30 days of the trial period remaining” in both software but when I click over “Formativ save as” button in my GroupWise 5.5 Client, an error message say approximately “sorry your M.S. Flexalock is expired”…why?
      Thank you in advance for your answer

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      Replies
    • #8705
      Support 1
      Participant

        Thank you for your enquiry.

        To resolve this problem we need more information about your GroupWise/Formativ installation. Could you post your Formativ configuration here, or in an email to support@advansyscorp.com ?

        You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your email message body.

        We hope to hear from you again soon.

        Advansys Support

        #8702
        Anonymous

          Formativ Runtime – Version 2.0
          Build 2.0.0.17
          Registered: NO (Days Remaining – 26)
          TLS Remaining: 37
          Caching Protocol: NDAP
          No config object found in NDS – checking the registry

          Operating System:

          Windows 98 Second Edition

          Internet Explorer

          5.00.2614.3500

          Cache File System:

          FAT32

          Current User Configuration:

          Location of Files

          User Solutions: C:DocumentiAdvansysFormativApplets – (System)
          User Data: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Data – (System)
          User Cache: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Cache – (System)
          User Images: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Images – (System)
          User Config: C:WINDOWSImpostazioni localiDati applicazioniAdvansysFormativ1.0Config – (System)
          User Encoded: C:DocumentiAdvansysFormativEncoded Output – (System)
          User Flexalock: C:DocumentiAdvansysFormativFlexalock Output – (System)
          User Backup: C:DocumentiAdvansysFormativLibrary Backup – (System)
          Common Solutions: AdvansysFormativ1.0Applets – (System)
          Common Data: AdvansysFormativ1.0Data – (System)
          Common Help: C:ProgrammiAdvansysFormativHelp – (System)
          Common Manifests: AdvansysFormativ1.0System – (System)

          Client Options

          Portal Folder Enabled: True
          Portal Folder Deleted: False
          Portal Folder Name: Formativ Portals
          Display Exceptions: True
          Redirect Associations: True
          Main Menu Caption: A&pplets
          Mode: 255
          Formativ is enabled
          Applet creation is allowed
          Client integrations are enabled
          Formativ menu is enabled
          Favorites menu is enabled
          Applet recording is allowed
          Enable intelligent Applet caching
          Update Applet cache on client startup
          Debug Mode: False
          Exception Dialog: True
          Include Groups: True
          Max Traversal: 10
          Word Limit?: False
          Limit Count: 2

          Protocols

          Order: 2
          Override: 0

          LDAP Settings

          LDAP Server:
          Server Port: 389
          Username:
          Certificate:
          Requires Logon: True
          Automatic Login: False
          Anonymous Login: False
          Save Password: True
          Default Port: 389
          Default Port SSL: 636
          Use SSL: False

          Solution Packs

          None.

          Library Integration Exceptions:

          Formativ File Version Information:

          Advansys Formativ (VBSSAFE.EXE) 2.0 2.0.0.17 20/01/2005 03.53.04 pm
          Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0 2.0.0.17 20/01/2005 03.53.02 pm
          Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0 2.0.0.17 20/01/2005 03.53.00 pm
          Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0 2.0.0.17 20/01/2005 03.52.58 pm
          Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0 2.0.0.17 20/01/2005 03.52.46 pm
          Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0 2.0.0.17 20/01/2005 03.53.06 pm
          Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.17 20/01/2005 12.09.36 pm
          Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 11.40.50 am
          Advansys Formativ Interface Loader (UILOAD.DLL) 2.0 2.0.0.17 20/01/2005 03.53.02 pm
          Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 12.53.26 pm
          Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 12.53.08 pm
          Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 12.52.56 pm
          Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 12.52.38 pm

          LDAP File Version Information:

          Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 11.08.08 pm
          Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 11.10.04 pm
          Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 11.09.24 pm

          GroupWise File Version Information:

          Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 5.5.1 5.5.1 18/11/1998 03.25.02 pm
          GroupWise C3PO Manager (GWDT31.DLL) 5.0 0.01 12/11/1998 10.11.28 am
          Novell GroupWise 5 Address Book (ADDRBOOK.EXE) 1.1.0.0 1.1.0.375 09/11/1998 05.51.00 am
          Novell GroupWise 5 Address Book (GWABU1.DLL) 1.1.0.0 1.1.0.742 09/11/1998 05.51.00 am
          GroupWare Object Library (GWCMA1.DLL) 5.5 2.0 09/11/1998 05.51.00 am
          GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 1, 0, 0, 1 1, 0, 0, 1 09/11/1998 05.51.00 am
          GroupWise Attachments ActiveX Control Module (GWATT1.OCX) 1, 0, 0, 1 1, 0, 0, 1 09/11/1998 05.51.00 am
          GroupWise Notify (NOTIFY.EXE) 1.0 1.0 09/11/1998 05.51.00 am
          GroupWise Admin API (GWCMB1.DLL) 5.5 2.0 09/11/1998 05.51.00 am

          GroupWise Interface Language:

          Language: IT

          GroupWise Address Books:

          AB Modal From Toolbar: No
          Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE.Admin
          Delimiter Characters: ,
          Display Name Format: F L
          Name Search Mode: No

          Third Party Handlers

          DLL1 C:PROGRA~1ADVANSYSFORMATIVTokenBlocker.dll
          Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.17 20/01/2005 12.09.36 pm

          GroupWise C3PO Entries:

          GW.MESSAGE
          GWHTM
          Objects
          CommandFactory
          Advansys.formativ
          Events
          OnDelivery
          Objects
          EventMonitor
          GW.MESSAGE.MAIL
          GWHTM
          Objects
          CommandFactory
          Events
          GW#C#OPEN
          Advansys.formativ
          Objects
          CommandFactory
          GW.CLIENT.WINDOW
          GWHTM
          Objects
          CommandFactory
          GW.MESSAGE.MAIL.HTML
          GWHTM
          Objects
          CommandFactory
          Events
          GW#C#OPEN
          GW.CLIENT
          Advansys.formativ
          Events
          OnReady
          OnShutDown
          Objects
          CommandFactory
          EventMonitor
          GW.CLIENT.WINDOW.ATTACHVIEWER
          Advansys.formativ
          Objects
          CommandFactory
          GW.CLIENT.WINDOW.CALENDAR
          Advansys.formativ
          Objects
          CommandFactory
          GW.CLIENT.WINDOW.FINDRESULTS
          Advansys.formativ
          Objects
          CommandFactory
          GW.MESSAGE.APPOINTMENT
          Advansys.formativ
          Objects
          CommandFactory
          GW.MESSAGE.DISCUSSION
          Advansys.formativ
          Objects
          CommandFactory
          GW.MESSAGE.NOTE
          Advansys.formativ
          Objects
          CommandFactory
          GW.MESSAGE.TASK
          Advansys.formativ
          Objects
          CommandFactory
          GW.MESSAGE.PHONE
          Advansys.formativ
          Objects
          CommandFactory

          Trialware Applets:

          Message Saver Pack – Unregistered. 26 Day(s) remaining

          Available Applets:

          C:DocumentiAdvansysFormativAppletsMessage Saver_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

          #8704
          Support 1
          Participant

            Thank you for sending the Formativ configuration. It indicates that you have no Solution Packs installed, which is incorrect (you have installed Message Saver Pack).

            I suspect that something has gone wrong during the installation. Could you try reinstalling the Pack? First uninstall it by going to Windows Control Panel -> Add/Remove Programs -> Advansys Formativ Message Saver Pack. Then install again, and try saving messages.

            I look forward to hearing of your results.

            Advansys Support

            #8703
            Anonymous

              I’ve reinstalled Message Saver Pack but nothing, there’s same error “sorry your M.S. Flexalock is expired”, please help me!

              #8706
              Support 1a
              Participant

                I would suggest you uninstall both the Message Saver Pack and Formativ Runtime first.

                Check to see that the following directory is empty: If not, delete (or rename) it:

                ‘C:DocumentiAdvansysFormativApplets’

                I noticed the following paths in your config data:

                AdvansysFormativ1.0Applets – (System)
                AdvansysFormativ1.0Data – (System)
                C:ProgrammiAdvansysFormativHelp – (System)
                AdvansysFormativ1.0System – (System)

                The only one with a drive letter designation is ‘C:ProgrammiAdvansysFormativHelp’. I don’t know why the others simply start with ‘Advansys’, but I suspect this may be a problem. It looks like the standard common application data folder location could not be determined during installation. These locations are determined by calling a standard function that is part of Windows. I have not heard of any problems with the locations of these foldering being determine on Windows 98SE before. I suspect you may have a problem with your installation of Windows 98SE.

                The only suggestion I can make at this time might be to install the latest version of Internet Explorer, and all available service packs, then try installing Formativ Runtime again. This process may install/update the system components required to allow the determination of these locations to be made. You would know if this worked by checking your Formativ configuration again – all the paths under ‘Location of Files’ should start with a drive letter.

                I hope this helps.

                Advanys Support

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