Presentation Pack errors in GW

[eastmarw]

Anytime that I use the Stationary feature of the presentation pack I will recieve the follwoing error:

The instruction at “0x02d443a6” referenced memory at “0x03fda3a4”. The memory could not be “read”, Click OK to terminate the program. If I click the “OK” button you will receive yet another error stating:

Runtime error 216 at 02D443A6. And it becomes a vicious cycle of errors. You have to EndTask for GroupWise in order for the errors to stop poping up.

I am running GW6.5 SP2 client. with the latest runtime verison available. Have others been experiencing this issue?

Topic

[eastmarw]

And I already have tried the uninstall/install of the presentation pack and i will still get the same errors. Here is the configuration information:

Formativ Runtime – Version 2.0
Build 2.0.0.13
Registered: YES (Audit Code – “0409211FR2300”)
TLS Remaining: 1028
Caching Protocol: NDAP
No config object found in NDS – checking the registry

Operating System:

Windows XP

Internet Explorer

6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)

Cache File System:

NTFS

Current User Configuration:

Location of Files

User Applets: D:DataAdvansysFormativApplets – (System)
User Data: C:Documents and SettingsEastmarw.000Local SettingsApplication DataAdvansysFormativ1.0Data – (System)
User Cache: C:Documents and SettingsEastmarw.000Local SettingsApplication DataAdvansysFormativ1.0Cache – (System)
User Images: C:Documents and SettingsEastmarw.000Local SettingsApplication DataAdvansysFormativ1.0Images – (System)
User Config: C:Documents and SettingsEastmarw.000Local SettingsApplication DataAdvansysFormativ1.0Config – (System)
User Encoded: D:DataAdvansysFormativEncoded Output – (System)
User Flexalock: D:DataAdvansysFormativFlexalock Output – (System)
User Backup: D:DataAdvansysFormativLibrary Backup – (System)
Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
Common Help: C:Program FilesAdvansysFormativHelp – (System)
Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

Client Options

Portal Folder Enabled: True
Portal Folder Deleted: False
Portal Folder Name: Formativ Portals
Display Exceptions: True
Redirect Associations: True
Main Menu Caption: A&pplets
Mode: 255
Formativ is enabled
Applet creation is allowed
Client integrations are enabled
Formativ menu is enabled
Favorites menu is enabled
Applet recording is allowed
Enable intelligent Applet caching
Update Applet cache on client startup
Debug Mode: False
Exception Dialog: True
Include Groups: True
Max Traversal: 10
Word Limit?: False
Limit Count: 2

Protocols

Order: 2
Override: 0

LDAP Settings

LDAP Server:
Server Port: 389
Username:
Certificate:
Requires Logon: True
Automatic Login: False
Anonymous Login: False
Save Password: True
Default Port: 389
Default Port SSL: 636
Use SSL: False

Solution Packs

Presentation Pack 2.0 by Advansys Pty Limited (http://www.advansyscorp.com) – Registered
1: Unknown
2: Multiple Signatures_Flexalock
3: Templates_Flexalock
4: Stationery_Flexalock

Library Integration Exceptions:

Formativ File Version Information:

Advansys Formativ (VBSSAFE.EXE) 2.0 2.0.0.13 05/10/2004 04:03:36 pm
Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0 2.0.0.13 05/10/2004 04:03:34 pm
Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0 2.0.0.13 05/10/2004 04:03:34 pm
Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0 2.0.0.13 05/10/2004 04:03:32 pm
Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0 2.0.0.13 05/10/2004 04:03:14 pm
Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0 2.0.0.13 05/10/2004 04:03:36 pm
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.13 05/10/2004 03:47:10 pm
Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 10:40:50 am
Advansys Formativ Interface Loader (UILOAD.DLL) 2.0 2.0.0.13 05/10/2004 04:03:34 pm
Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:26 am
Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:08 am
Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 11:52:56 am
Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 11:52:38 am

LDAP File Version Information:

Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 10:08:08 pm
Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 10:10:04 pm
Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 10:09:24 pm

GroupWise File Version Information:

Novell GroupWise Client (GRPWISE.EXE) 6.5.2 6.5.2 23/07/2004 11:51:10 am
Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.2 6.5.2 19/07/2004 01:02:04 pm
Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.2 6.5.2 19/07/2004 01:21:16 pm
Novell GroupWise Address Book (GWABU1.DLL) 6.5.2 6.5.2 19/07/2004 01:20:00 pm
Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.2 6.5.2 19/07/2004 01:00:30 pm
Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.2 6.5.2 19/07/2004 02:29:22 pm
Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.2 6.5.2 19/07/2004 02:49:56 pm
GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.2 6.5.2 19/07/2004 01:09:32 pm
Novell GroupWise Notify (NOTIFY.EXE) 6.5.2 6.5.2 19/07/2004 02:34:20 pm
Novell GroupWise Admin API (GWCMB1.DLL) 6.5.2 6.5.2 19/07/2004 12:55:28 pm

GroupWise Interface Language:

Language: US

GroupWise Address Books:

AB Modal From Toolbar: No
Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE.Backup-Contacts (Giselle Alonso)
Delimiter Characters: ,;
Display Name Format: L, F
Name Search Mode: No

Third Party Handlers

DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.13 05/10/2004 03:47:10 pm

GroupWise C3PO Entries:

GW.CLIENT
Advansys.formativ
Events
OnReady
OnShutDown
Objects
CommandFactory
EventMonitor
GW.CLIENT.WINDOW.ATTACHVIEWER
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.CALENDAR
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.FINDRESULTS
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE
Advansys.formativ
Events
OnDelivery
Objects
EventMonitor
GW.MESSAGE.APPOINTMENT
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.DISCUSSION
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.MAIL
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.NOTE
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.TASK
Advansys.formativ
Objects
CommandFactory

Trialware Applets:

Presentation Pack 2.0 – Registered. Audit code: 0409211PR2

Available Applets:

D:DataAdvansysFormativAppletsMultiple Signatures_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
D:DataAdvansysFormativAppletsStationery_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
D:DataAdvansysFormativAppletsTemplates_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes

[Support 1]

Thank you for your enquiry, and for including the Formativ configuration information.

I am not aware of other reports of the problem you describe with Stationery. Could you provide some more information about the behaviour, as follows?

• The instruction at “0x02d443a6” referenced memory at “0x03fda3a4”. The memory could not be “read”, Click OK to terminate the program. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?
• Runtime error 216 at 02D443A6. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?
• Does the error occur when using any other solution in the Presentation Pack?
• Does the error occur on other machines while using the same GroupWise login account?
• Does the error occur while using a different GroupWise login account on the same machine?
• What anti-virus software (product & version) are installed?

I hope to hear from you soon.

Advansys Support

[eastmarw]

Thank you for your quick response. Below are the answers to your questions:

quote:

---

The instruction at “0x02d443a6” referenced memory at “0x03fda3a4”. The memory could not be “read”, Click OK to terminate the program. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?

---

* TPH: GrpWise.exe – Application Error

quote:

---

Runtime error 216 at 02D443A6. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?

---

* Error

quote:

---

Does the error occur when using any other solution in the Presentation Pack?

---

* Yes this occurs on every solution in the Presentation pack

quote:

---

Does the error occur on other machines while using the same GroupWise login account?

---

* I am the only one in our office that I am aware of that has purchased these products.

quote:

---

Does the error occur while using a different GroupWise login account on the same machine?

---

* This is the only account on this machine

quote:

---

What anti-virus software (product & version) are installed?

---

* McAfee Enterprise VirusScan 8.0i

If I do not use any of the Presentation pack features I will have no issues when shutting down GroupWise. This only happens when I shutdown GW after using one of the presentation pack features.

[Support 1]

Thank you for clarifying your GroupWise system and its behavior.

It turns out that two other Formativ users (worldwide) have experienced a similar problem. Unfortunately we do not have an immediate solution. Our engineers are working to pinpoint the problem source, which may be a Formativ or third-party software component.

It is also possible that anti-virus software causes the error, either directly or indirectly. You may wish to try Michael6767’s solution posted previously to this forum.

We may be in need of your help to gather more information; if so, we will contact you by direct email.

If anyone else reading this thread has seen a similar error, please send an email to support@advansyscorp.com .

Advansys Support

[eastmarw]

Well I tried Michaels6767’s solution and that does not work. I even disabled the on access scanning and I can still produce the error.

quote:

---

Originally posted by Support 3:
Thank you for clarifying your GroupWise system and its behavior.

It turns out that two other Formativ users (worldwide) have experienced a similar problem. Unfortunately we do not have an immediate solution. Our engineers are working to pinpoint the problem source, which may be a Formativ or third-party software component.

It is also possible that anti-virus software causes the error, either directly or indirectly. You may wish to try http://www.advansyscorp.com/forums/topic/64910018/ posted previously to this forum.

We may be in need of your help to gather more information; if so, we will contact you by direct email.

If anyone else reading this thread has seen a similar error, please send an email to support@advansyscorp.com) .

Advansys Support

---

[Support 1]

Your results are useful for us to know. Thank you for this information.

Stay tuned for updates on this issue.

Advansys Support

[Anonymous]

I see you are working on this problem. I have just downloaded the trial version for possible use in our office and get the exact same errors when exiting GW. I have almost the same config except I have 6.5.1 client.

[Support 1a]

We have prepared a test update to Formativ Runtime 2.0 that should resolve this issue. You can download it from:

http://www.advansyscorp.com/beta/formativruntime.exe

Please let us know if this version fixes the problem for you.

Regards,

Advansys Support

[eastmarw]

Fearnd,

Their update worked for me! No more issues when using the Presentatino Pack and shutting down GW.

[Support 1a]

Thanks for the update. The fix referred to should be available for all versions (Runtime, Creator and Admin) from the download page within the next 48 hours.

Advansys Support

[Anonymous]

I was evaluating this product and my 30 days ran out. I am trying to get another eval and I believe the fix will work for me as well since the problem was identical.

[Support 1a]

I can’t locate your email address in the forum member database. Could you please send an email to support@advansyscorp.com and we’ll follow up via email.

Thank you,

Advansys Support

[Author]

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