• Creator
    Topic
  • #4650
    eastmarw
    Participant

    Anytime that I use the Stationary feature of the presentation pack I will recieve the follwoing error:

    The instruction at “0x02d443a6” referenced memory at “0x03fda3a4”. The memory could not be “read”, Click OK to terminate the program. If I click the “OK” button you will receive yet another error stating:

    Runtime error 216 at 02D443A6. And it becomes a vicious cycle of errors. You have to EndTask for GroupWise in order for the errors to stop poping up.

    I am running GW6.5 SP2 client. with the latest runtime verison available. Have others been experiencing this issue?

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    Replies
  • #8660
    eastmarw
    Participant

    And I already have tried the uninstall/install of the presentation pack and i will still get the same errors. Here is the configuration information:

    Formativ Runtime – Version 2.0
    Build 2.0.0.13
    Registered: YES (Audit Code – “0409211FR2300”)
    TLS Remaining: 1028
    Caching Protocol: NDAP
    No config object found in NDS – checking the registry

    Operating System:

    Windows XP

    Internet Explorer

    6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)

    Cache File System:

    NTFS

    Current User Configuration:

    Location of Files

    User Applets: D:DataAdvansysFormativApplets – (System)
    User Data: C:Documents and SettingsEastmarw.000Local SettingsApplication DataAdvansysFormativ1.0Data – (System)
    User Cache: C:Documents and SettingsEastmarw.000Local SettingsApplication DataAdvansysFormativ1.0Cache – (System)
    User Images: C:Documents and SettingsEastmarw.000Local SettingsApplication DataAdvansysFormativ1.0Images – (System)
    User Config: C:Documents and SettingsEastmarw.000Local SettingsApplication DataAdvansysFormativ1.0Config – (System)
    User Encoded: D:DataAdvansysFormativEncoded Output – (System)
    User Flexalock: D:DataAdvansysFormativFlexalock Output – (System)
    User Backup: D:DataAdvansysFormativLibrary Backup – (System)
    Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
    Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
    Common Help: C:Program FilesAdvansysFormativHelp – (System)
    Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

    Client Options

    Portal Folder Enabled: True
    Portal Folder Deleted: False
    Portal Folder Name: Formativ Portals
    Display Exceptions: True
    Redirect Associations: True
    Main Menu Caption: A&pplets
    Mode: 255
    Formativ is enabled
    Applet creation is allowed
    Client integrations are enabled
    Formativ menu is enabled
    Favorites menu is enabled
    Applet recording is allowed
    Enable intelligent Applet caching
    Update Applet cache on client startup
    Debug Mode: False
    Exception Dialog: True
    Include Groups: True
    Max Traversal: 10
    Word Limit?: False
    Limit Count: 2

    Protocols

    Order: 2
    Override: 0

    LDAP Settings

    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: True
    Automatic Login: False
    Anonymous Login: False
    Save Password: True
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False

    Solution Packs

    Presentation Pack 2.0 by Advansys Pty Limited (http://www.advansyscorp.com) – Registered
    1: Unknown
    2: Multiple Signatures_Flexalock
    3: Templates_Flexalock
    4: Stationery_Flexalock

    Library Integration Exceptions:

    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 2.0 2.0.0.13 05/10/2004 04:03:36 pm
    Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0 2.0.0.13 05/10/2004 04:03:34 pm
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0 2.0.0.13 05/10/2004 04:03:34 pm
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0 2.0.0.13 05/10/2004 04:03:32 pm
    Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0 2.0.0.13 05/10/2004 04:03:14 pm
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0 2.0.0.13 05/10/2004 04:03:36 pm
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.13 05/10/2004 03:47:10 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 10:40:50 am
    Advansys Formativ Interface Loader (UILOAD.DLL) 2.0 2.0.0.13 05/10/2004 04:03:34 pm
    Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:26 am
    Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:08 am
    Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 11:52:56 am
    Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 11:52:38 am

    LDAP File Version Information:

    Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 10:08:08 pm
    Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 10:10:04 pm
    Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 10:09:24 pm

    GroupWise File Version Information:

    Novell GroupWise Client (GRPWISE.EXE) 6.5.2 6.5.2 23/07/2004 11:51:10 am
    Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.2 6.5.2 19/07/2004 01:02:04 pm
    Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.2 6.5.2 19/07/2004 01:21:16 pm
    Novell GroupWise Address Book (GWABU1.DLL) 6.5.2 6.5.2 19/07/2004 01:20:00 pm
    Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.2 6.5.2 19/07/2004 01:00:30 pm
    Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.2 6.5.2 19/07/2004 02:29:22 pm
    Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.2 6.5.2 19/07/2004 02:49:56 pm
    GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.2 6.5.2 19/07/2004 01:09:32 pm
    Novell GroupWise Notify (NOTIFY.EXE) 6.5.2 6.5.2 19/07/2004 02:34:20 pm
    Novell GroupWise Admin API (GWCMB1.DLL) 6.5.2 6.5.2 19/07/2004 12:55:28 pm

    GroupWise Interface Language:

    Language: US

    GroupWise Address Books:

    AB Modal From Toolbar: No
    Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE.Backup-Contacts (Giselle Alonso)
    Delimiter Characters: ,;
    Display Name Format: L, F
    Name Search Mode: No

    Third Party Handlers

    DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0 2.0.0.13 05/10/2004 03:47:10 pm

    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory

    Trialware Applets:

    Presentation Pack 2.0 – Registered. Audit code: 0409211PR2

    Available Applets:

    D:DataAdvansysFormativAppletsMultiple Signatures_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    D:DataAdvansysFormativAppletsStationery_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    D:DataAdvansysFormativAppletsTemplates_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes

    #8661
    Support 1
    Participant

    Thank you for your enquiry, and for including the Formativ configuration information.

    I am not aware of other reports of the problem you describe with Stationery. Could you provide some more information about the behaviour, as follows?

    • The instruction at “0x02d443a6” referenced memory at “0x03fda3a4”. The memory could not be “read”, Click OK to terminate the program. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?
    • Runtime error 216 at 02D443A6. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?
    • Does the error occur when using any other solution in the Presentation Pack?
    • Does the error occur on other machines while using the same GroupWise login account?
    • Does the error occur while using a different GroupWise login account on the same machine?
    • What anti-virus software (product & version) are installed?

    I hope to hear from you soon.

    Advansys Support

    #8663
    eastmarw
    Participant

    Thank you for your quick response. Below are the answers to your questions:

    quote:


    The instruction at “0x02d443a6” referenced memory at “0x03fda3a4”. The memory could not be “read”, Click OK to terminate the program. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?


    * TPH: GrpWise.exe – Application Error

    quote:


    Runtime error 216 at 02D443A6. I think this text appears on a dialog. What is the text in the dialog caption (the top bar)?


    * Error

    quote:


    Does the error occur when using any other solution in the Presentation Pack?


    * Yes this occurs on every solution in the Presentation pack

    quote:


    Does the error occur on other machines while using the same GroupWise login account?


    * I am the only one in our office that I am aware of that has purchased these products.

    quote:


    Does the error occur while using a different GroupWise login account on the same machine?


    * This is the only account on this machine

    quote:


    What anti-virus software (product & version) are installed?


    * McAfee Enterprise VirusScan 8.0i

    If I do not use any of the Presentation pack features I will have no issues when shutting down GroupWise. This only happens when I shutdown GW after using one of the presentation pack features.

    #8659
    Support 1
    Participant

    Thank you for clarifying your GroupWise system and its behavior.

    It turns out that two other Formativ users (worldwide) have experienced a similar problem. Unfortunately we do not have an immediate solution. Our engineers are working to pinpoint the problem source, which may be a Formativ or third-party software component.

    It is also possible that anti-virus software causes the error, either directly or indirectly. You may wish to try Michael6767’s solution posted previously to this forum.

    We may be in need of your help to gather more information; if so, we will contact you by direct email.

    If anyone else reading this thread has seen a similar error, please send an email to support@advansyscorp.com .

    Advansys Support

    #8662
    eastmarw
    Participant

    Well I tried Michaels6767’s solution and that does not work. I even disabled the on access scanning and I can still produce the error.

    quote:


    Originally posted by Support 3:
    Thank you for clarifying your GroupWise system and its behavior.

    It turns out that two other Formativ users (worldwide) have experienced a similar problem. Unfortunately we do not have an immediate solution. Our engineers are working to pinpoint the problem source, which may be a Formativ or third-party software component.

    It is also possible that anti-virus software causes the error, either directly or indirectly. You may wish to try http://www.advansyscorp.com/forums/topic/64910018/ posted previously to this forum.

    We may be in need of your help to gather more information; if so, we will contact you by direct email.

    If anyone else reading this thread has seen a similar error, please send an email to support@advansyscorp.com) .

    Advansys Support


    #8653
    Support 1
    Participant

    Your results are useful for us to know. Thank you for this information.

    Stay tuned for updates on this issue.

    Advansys Support

    #8654
    Anonymous

    I see you are working on this problem. I have just downloaded the trial version for possible use in our office and get the exact same errors when exiting GW. I have almost the same config except I have 6.5.1 client.

    #8656
    Support 1a
    Participant

    We have prepared a test update to Formativ Runtime 2.0 that should resolve this issue. You can download it from:

    http://www.advansyscorp.com/beta/formativruntime.exe

    Please let us know if this version fixes the problem for you.

    Regards,

    Advansys Support

    #8657
    eastmarw
    Participant

    Fearnd,

    Their update worked for me! No more issues when using the Presentatino Pack and shutting down GW.

    #8652
    Support 1a
    Participant

    Thanks for the update. The fix referred to should be available for all versions (Runtime, Creator and Admin) from the download page within the next 48 hours.

    Advansys Support

    #8658
    Anonymous

    I was evaluating this product and my 30 days ran out. I am trying to get another eval and I believe the fix will work for me as well since the problem was identical.

    #8655
    Support 1a
    Participant

    I can’t locate your email address in the forum member database. Could you please send an email to support@advansyscorp.com and we’ll follow up via email.

    Thank you,

    Advansys Support

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