• Creator
    Topic
  • #3695
    Anonymous

    Hi,

    I noticed someone posted a message on Nov. 18, 2003 concerning a TGWCommand.Execute error. I have a few users that are getting a very similar error;

    “Exception in TGWcommand.Execute”
    “Access violation at address xxxxxxxx in module GWATT1.OCX”

    When they open GW their mailbox is blank. They can see the scrol bar, they click it to scroll up/down and can NOW see the mail items. They click open an item and get the above error.

    They are currently re-starting their workstation to resove this error … sometimes 2-3 times before it disappears … only to come back the next day.

  • Author
    Replies
  • #5850
    Support 1a
    Participant

    Thank you for your post. GWATT1.OCX is the Novell GroupWise Attachments ActiveX Control. Formativ doesn’t actually use this file directly, but you may have an applet integrated that does?

    The symptons you describe sound like a resource issue, or a problem with the GW client installation. We don’t have any known issues with Formativ that cause this problem to occur.

    The first thing I would ask you to do is email the Formativ configuration information from a machine exhibiting this problem to support@advansyscorp.com. You can access the configuration information from the main GroupWise menu: select Help | About Formativ. Choose the configuration tab, then press the ‘copy to clipboard’ button. Paste the contents of the clipboard into a message to the support email address (the configuration information contains valuable information about the machine config).

    We look forward to receiving the configuration information and moving toward a resolution.

    Advansys Support

    #5848
    Anonymous

    Here is the Configuration file …

    Formativ Runtime – Version 1.6
    Build 1.6.0.8
    Registered: YES (Audit Code – “DSGC2368FRR42”)
    TLS Remaining: 1034
    Caching Protocol: None (Local access only)
    Operating System:
    Windows XP
    Internet Explorer
    6.00.2800.1203
    Cache File System:
    NWFS
    Current User Configuration:
    Location of Files
    User Applets: C:Documents and SettingsUsernamePersonalAdvansysFormativApplets – (Registry)
    User Data: C:Documents and SettingsUsernameLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
    User Cache: C:Documents and SettingsUsernameLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
    User Images: C:Documents and SettingsUsernameLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
    User Config: C:Documents and SettingsUsernameLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
    User Encoded: F:AdvansysFormativEncoded Output – (System)
    User Flexalock: F:AdvansysFormativFlexalock Output – (System)
    User Backup: F:AdvansysFormativLibrary Backup – (System)
    Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
    Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
    Common Help: \ServerNameAPPSVOLgw55AdvansysFormativHelp – (System)
    Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)
    Client Options
    Portal Folder Enabled: False
    Portal Folder Deleted: False
    Portal Folder Name: Formativ Portals
    Display Exceptions: True
    Redirect Associations: True
    Main Menu Caption: A&pplets
    Mode: 197
    Formativ is enabled
    Applet creation is not allowed
    Client integrations are enabled
    Formativ menu is disabled
    Favorites menu is disabled
    Applet recording is not allowed
    Enable intelligent applet caching
    Update applet cache on client startup
    Debug Mode: False
    Exception Dialog: True
    Include Groups: True
    Max Traversal: 10
    Word Limit?: True
    Limit Count: 2
    Protocols
    Order: 0
    Override: 0
    LDAP Settings
    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: True
    Automatic Login: False
    Anonymous Login: False
    Save Password: True
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False
    Solution Packs
    None.
    Library Integration Exceptions:
    Formativ File Version Information:
    Advansys Formativ (VBSSAFE.EXE) 1.6 1.6.0.1 10-07-2003 11:20:10 am
    Advansys Formativ Tray Interface (FORMATIV.EXE) 1.6 1.6.0.0 01-07-2003 05:19:12 pm
    Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 1.6 1.6.0.8 07-11-2003 03:47:26 pm
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.6 1.6.0.6 31-07-2003 04:00:46 pm
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01-07-2003 05:18:30 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24-06-2003 10:40:50 am
    Advansys Formativ Interface Loader (UILOAD.DLL) 1.6 1.6.0.0 01-07-2003 05:19:52 pm
    Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13-09-2002 11:53:26 am
    Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13-09-2002 11:53:08 am
    Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13-09-2002 11:52:56 am
    Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13-09-2002 11:52:38 am
    LDAP File Version Information:
    GroupWise File Version Information:
    Novell GroupWise Client (GRPWISE.EXE) 6.5.2 6.5.2 08-01-2004 10:03:38 pm
    Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.2 6.5.2 08-01-2004 08:46:42 pm
    Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.2 6.5.2 08-01-2004 09:05:58 pm
    Novell GroupWise Address Book (GWABU1.DLL) 6.5.2 6.5.2 08-01-2004 09:04:44 pm
    Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.2 6.5.2 08-01-2004 08:45:10 pm
    Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.2 6.5.2 08-01-2004 10:14:26 pm
    Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.2 6.5.2 08-01-2004 10:33:10 pm
    GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.2 6.5.2 08-01-2004 08:54:12 pm
    Novell GroupWise Notify (NOTIFY.EXE) 6.5.2 6.5.2 08-01-2004 10:18:30 pm
    Novell GroupWise Admin API (GWCMB1.DLL) 6.5.2 6.5.2 08-01-2004 08:40:14 pm
    GroupWise Interface Language:
    Language: FR
    GroupWise Address Books:
    AB Modal From Toolbar: Not specified
    Default Address Book: Not specified
    Delimiter Characters: Not specified
    Display Name Format: F L
    Name Search Mode: No
    Third Party Handlers
    DLL1 \ServerNameAPPSVOLgw55AdvansysFormativTokenBlocker.dll
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01-07-2003 05:18:30 pm
    GroupWise C3PO Entries:
    GW.APPLICATION.BROWSER
    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    InfC3PO
    Events
    OnReady
    OnShutdown
    Objects
    EventMonitor
    Nexic Printing Press Launch
    Events
    OnReady
    OnShutdown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW
    GWHTM
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.ATTACHMENTVIEWER
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.BROWSER
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.DOCUMENTLIST
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GWHTM
    Objects
    CommandFactory
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Events
    GW#C#COMPOSE
    GW#C#FORWARD
    GW#C#OPEN
    GW#C#REPLY
    GW#C#RESEND
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DOCUMENTREFERENCE
    GW.MESSAGE.MAIL
    Advansys.formativ
    Events
    GW#C#COMPOSE
    GW#C#FORWARD
    GW#C#OPEN
    GW#C#REPLY
    GW#C#RESEND
    Objects
    CommandFactory
    GW.MESSAGE.MAIL.HTML
    GWHTM
    Events
    GW#C#OPEN
    Objects
    CommandFactory
    GW.MESSAGE.MAIL.IPM.Novell InForms.CopyFormData
    InfC3PO
    Events
    GW#C#OPEN
    OnDelivery
    Objects
    CommandFactory
    EventMonitor
    IconFactory
    GW.MESSAGE.MAIL.IPM.Novell InForms.OpenForm
    InfC3PO
    Events
    GW#C#OPEN
    Objects
    CommandFactory
    IconFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Events
    GW#C#COMPOSE
    GW#C#FORWARD
    GW#C#RESEND
    GW#C#REPLY
    GW#C#OPEN
    Objects
    CommandFactory
    GW.MESSAGE.TASK.IPM.Novell InForms.CopyFormData
    InfC3PO
    Events
    GW#C#OPEN
    OnDelivery
    Objects
    CommandFactory
    EventMonitor
    IconFactory
    GW.MESSAGE.TASK.IPM.Novell InForms.OpenForm
    InfC3PO
    Events
    GW#C#OPEN
    Objects
    CommandFactory
    IconFactory
    Trialware Applets:
    Available Applets:
    C:Documents and SettingsUsernamePersonalAdvansysFormativAppletsPA LockDowns.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: No
    C:Documents and SettingsUsernamePersonalAdvansysFormativAppletsPA Macro.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: No
    C:Documents and SettingsUsernamePersonalAdvansysFormativAppletsPA RoomBookings.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: No

    #5849
    Support 1a
    Participant

    Thank you for the configuration info. The only obvious ‘unusual’ issue is the presence of entries indicating Novell InForms is installed on this machine. While we don’t have any known issues with InForms, I would suggest you try disabling/uninstalling inForms from this machine and try again.

    Please let me know how you proceed.

    Regards,

    Advansys Support

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.