/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Object reference not set to an instance of the object

  • Creator
    Topic
  • #4975
    clswanson3
    Participant

    We receive this message when archiving a particular account. It is the only account we have run across this error with.

  • Author
    Replies
  • #9479
    Support 1
    Participant

    Thank you for reporting this error.

    Have you run a full GWCheck on the account? Is the account a GroupWise native/personal archive?

    If you inspect the process log file in the export folder, is the error associated with a particular GroupWise folder?

    Are there any folders in this account which contain 5,000 or more items? If so, could you try splitting them into smaller folders like Mailbox-2007, Mailbox-2006, etc.? Then try again to archive this account.

    If the problem persists, please send the process log file to support@advansyscorp.com

    Regards,
    Advansys Support

    #9481
    clswanson3
    Participant

    I did run a full check.

    Here are the mailbox stats, soo I guess the solution is to break up the folders to limit uner 5,000, correct?

    User stats: 108658 InBox, 65439 OutBox, 1489 WasteBasket

    #9478
    Support 1
    Participant

    Thanks for listing the mailbox stats.

    Yes, I would suggest you go ahead and split InBox and OutBox into folders of up to 5,000 items (4,900 is a safer maximum). If you find problems with any of the new folders, try splitting them into folders which are smaller still.

    Several customers have reported success with this technique. I hope this helps.

    By the way, which version of GroupWise are you running?

    Kind regards,
    Advansys Support

    [This message was edited by Support 1 on February 06, 2008 at 06:36 PM.]

    #9482
    clswanson3
    Participant

    We are running 7.0.2

    #9480
    Support 1
    Participant

    Thanks for letting me know. I am not aware of any reason why GW 7.0.2 could cause this problem. Please try the technique suggested above.

    Regards,
    Advansys Support

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.