/ Forums / Advansys Formativ / Formativ Runtime / “Formativ” menu item instead of “Applets” menu item

  • Creator
    Topic
  • #3702
    kparmelee
    Participant

    Hello,

    A few of our computers seem to have the following problem with the Formativ client: instead of having menu item called “Applets” with the user’s associated eDirectory applets underneath, these computers have a menu item called “Formativ” and only item underneath is “Quick Config”

    An uninstall/reinstall fixes the problem but it seems to come back after a couple of weeks. Below is the Formativ config from a PC that has the problem. After that is the config from the same PC after simply uninstalling and reinstalling. I see a couple differences in the config files – is there a way I can prevent this from happening?

    Thanks,
    Kate

    CONFIG FROM PC WHEN CLIENT WAS NOT WORKING

    Formativ Runtime – Version 1.6
    Build 1.6.0.12
    Registered: YES (Audit Code – “withheld”)
    TLS Remaining: 1026
    Caching Protocol: None (Local access only)

    Operating System:

    Windows 2000

    Internet Explorer

    6.00.2800.1203

    Cache File System:

    NTFS

    Current User Configuration:

    Location of Files

    User Applets: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativApplets – (System)
    User Data: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
    User Cache: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
    User Images: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
    User Config: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
    User Encoded: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativEncoded Output – (System)
    User Flexalock: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativFlexalock Output – (System)
    User Backup: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativLibrary Backup – (System)
    Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
    Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
    Common Help: C:Program FilesAdvansysFormativHelp – (System)
    Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

    Client Options

    Portal Folder Enabled: True
    Portal Folder Deleted: False
    Portal Folder Name: Formativ Portals
    Display Exceptions: True
    Redirect Associations: True
    Main Menu Caption: &Formativ
    Mode: 93
    Formativ is enabled
    Applet creation is not allowed
    Client integrations are enabled
    Formativ menu is enabled
    Favorites menu is enabled
    Applet recording is not allowed
    Enable intelligent applet caching
    Do not update applet cache on client startup
    Debug Mode: False
    Exception Dialog: True
    Include Groups: False
    Max Traversal: 1
    Word Limit?: False
    Limit Count: 1

    Protocols

    Order: 0
    Override: 0

    LDAP Settings

    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: False
    Automatic Login: False
    Anonymous Login: False
    Save Password: True
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False

    Solution Packs

    None.

    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 1.6 1.6.0.1 10/07/2003 11:20:10 am
    Advansys Formativ Tray Interface (FORMATIV.EXE) 1.6 1.6.0.0 01/07/2003 05:19:12 pm
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 1.6.0.10 1.6.0.12 15/04/2004 03:18:34 pm
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 1.6 1.6.0.12 15/04/2004 03:21:32 pm
    Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 1.6 1.6.0.12 16/04/2004 11:10:12 am
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.6 1.6.0.8 06/11/2003 01:26:48 pm
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01/07/2003 05:18:30 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 10:40:50 am
    Advansys Formativ Interface Loader (UILOAD.DLL) 1.6 1.6.0.0 01/07/2003 05:19:52 pm
    Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:26 am
    Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:08 am
    Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 11:52:56 am
    Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 11:52:38 am

    LDAP File Version Information:

    Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 10:08:08 pm
    Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 10:10:04 pm
    Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 10:09:24 pm

    GroupWise File Version Information:

    Novell GroupWise Client (GRPWISE.EXE) 6.5.1 6.5.1 11/07/2003 04:01:04 pm
    Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.1 6.5.1 23/06/2003 05:22:18 pm
    Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.1 6.5.1 16/07/2003 12:58:46 pm
    Novell GroupWise Address Book (GWABU1.DLL) 6.5.1 6.5.1 16/07/2003 12:58:04 pm
    Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.1 6.5.1 01/07/2003 12:12:24 pm
    Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.1 6.5.1 23/06/2003 06:14:24 pm
    Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.1 6.5.1 23/06/2003 06:24:04 pm
    GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.1 6.5.1 15/07/2003 12:51:52 pm
    Novell GroupWise Notify (NOTIFY.EXE) 6.5.1 6.5.1 23/06/2003 06:16:28 pm
    Novell GroupWise Admin API (GWCMB1.DLL) 6.5.1 6.5.1 23/06/2003 05:19:12 pm

    GroupWise Interface Language:

    Language: US

    GroupWise Address Books:

    AB Modal From Toolbar: Not specified
    Default Address Book: Not specified
    Delimiter Characters: Not specified
    Display Name Format: L, F
    Name Search Mode: No

    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory

    Trialware Applets:

    Available Applets:

    CONFIG AFTER UNINSTALL/REINSTALL

    Formativ Runtime – Version 1.6
    Build 1.6.0.12
    Registered: YES (Audit Code – “withheld by poster”)
    TLS Remaining: 1038
    Caching Protocol: NDAP
    Config “CN=Formativ IT Request Configuration.O=MGH” located in GROUP “CN=Formativ IT Request Group.OU=Mail.O=MGH”

    Operating System:

    Windows 2000

    Internet Explorer

    6.00.2800.1203

    Cache File System:

    NTFS

    Current User Configuration:

    Location of Files

    User Applets: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativApplets – (System)
    User Data: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
    User Cache: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
    User Images: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
    User Config: C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
    User Encoded: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativEncoded Output – (System)
    User Flexalock: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativFlexalock Output – (System)
    User Backup: C:Documents and SettingsnpregnarMy DocumentsAdvansysFormativLibrary Backup – (System)
    Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
    Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
    Common Help: C:Program FilesAdvansysFormativHelp – (System)
    Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

    Client Options

    Portal Folder Enabled: True
    Portal Folder Deleted: False
    Portal Folder Name: Formativ Portals
    Display Exceptions: True
    Redirect Associations: True
    Main Menu Caption: A&pplets
    Mode: 253
    Formativ is enabled
    Applet creation is not allowed
    Client integrations are enabled
    Formativ menu is enabled
    Favorites menu is enabled
    Applet recording is allowed
    Enable intelligent applet caching
    Update applet cache on client startup
    Debug Mode: False
    Exception Dialog: True
    Include Groups: True
    Max Traversal: 10
    Word Limit?: False
    Limit Count: 2

    Protocols

    Order: 2
    Override: 0

    LDAP Settings

    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: True
    Automatic Login: False
    Anonymous Login: False
    Save Password: True
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False

    Solution Packs

    None.

    Library Integration Exceptions:

    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 1.6 1.6.0.1 10/07/2003 11:20:10 am
    Advansys Formativ Tray Interface (FORMATIV.EXE) 1.6 1.6.0.0 01/07/2003 05:19:12 pm
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 1.6.0.10 1.6.0.12 15/04/2004 03:18:34 pm
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 1.6 1.6.0.12 15/04/2004 03:21:32 pm
    Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 1.6 1.6.0.12 16/04/2004 11:10:12 am
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.6 1.6.0.8 06/11/2003 01:26:48 pm
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01/07/2003 05:18:30 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 10:40:50 am
    Advansys Formativ Interface Loader (UILOAD.DLL) 1.6 1.6.0.0 01/07/2003 05:19:52 pm
    Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:26 am
    Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:08 am
    Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 11:52:56 am
    Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 11:52:38 am

    LDAP File Version Information:

    Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 10:08:08 pm
    Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 10:10:04 pm
    Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 10:09:24 pm

    GroupWise File Version Information:

    Novell GroupWise Client (GRPWISE.EXE) 6.5.1 6.5.1 11/07/2003 04:01:04 pm
    Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.1 6.5.1 23/06/2003 05:22:18 pm
    Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.1 6.5.1 16/07/2003 12:58:46 pm
    Novell GroupWise Address Book (GWABU1.DLL) 6.5.1 6.5.1 16/07/2003 12:58:04 pm
    Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.1 6.5.1 01/07/2003 12:12:24 pm
    Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.1 6.5.1 23/06/2003 06:14:24 pm
    Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.1 6.5.1 23/06/2003 06:24:04 pm
    GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.1 6.5.1 15/07/2003 12:51:52 pm
    Novell GroupWise Notify (NOTIFY.EXE) 6.5.1 6.5.1 23/06/2003 06:16:28 pm
    Novell GroupWise Admin API (GWCMB1.DLL) 6.5.1 6.5.1 23/06/2003 05:19:12 pm

    GroupWise Interface Language:

    Language: US

    GroupWise Address Books:

    AB Modal From Toolbar: Not specified
    Default Address Book: Not specified
    Delimiter Characters: Not specified
    Display Name Format: L, F
    Name Search Mode: No

    Third Party Handlers

    DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01/07/2003 05:18:30 pm

    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory

    Trialware Applets:

    Available Applets:

    C:Documents and SettingsnpregnarLocal SettingsApplication DataAdvansysFormativ1.0Cache{8A174F3D-CF67-4CD1-8FB5-7697FD285559}IT Request Form.vbf; Library: CN=Formativ IT Request Applets.O=MGH; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes

  • Author
    Replies
  • #5870
    Support 1a
    Participant

    Thank you for your post. The main differences between the two config files are that a) It appears someone/something has changed the Applets menu setting to ‘Formativ’, and b) the protocols setting has been changed from ‘NDAP’ to ‘NONE’. Changing the protocol setting is stopping Runtime from looking to eDirectory to load applets. This is why the Formativ/Applets menu only shows QuickConfig – no applets are available.

    Two theories come to mind:

    a) A user has accessed the Formativ Control Panel Applet via the Windows ‘Start’ menu and changed the menu name and protocol. This is quite easy to do.

    b) A software distribution program like ZEN has updated the registry settings associated with these settings.

    I hope this is enough information to help you track down the source of the problem.

    Regards,

    Advansys Support

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