/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Indexing: Access to the path ….. is denied

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  • #4853
    jkarasik
    Participant

    Howdy.

    Downloaded and installed Beta 2. Had an issue where Index creation was failing.
    Error title: hey
    Message: Access to the path “…userlocals~1temparchive2goidxdatsegments” is denied.
    (I have a screen shot of the message if you’d find it useful)

    This was during the creation of an archive of a remote mailbox, on the local machine.

    As an FYI, turns out that the cause is likely BackupExec Desktop and Laptop Option (DLO) agent. When I disabled that DLO agent and re-ran index creation, it completed successfully without interruption. We have DLO configured to monitors files continuously. My theory is that DLO locks the index file while it is being created. I’ll try this tomorrow on a live mailbox, with and without DLO running…..

    The great news is that the Indexing feature works well.

    Thanks

    Jeff Karasik
    http://www.tpl.org

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  • #9182
    Support 1a
    Participant

    Thank you for the report.

    Advansys Support

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