• Creator
    Topic
  • #4781
    hanson
    Participant

    We are receiving this error when running the personalized emailer. Any ideas how to fix?

    CMimeObjectExtractor.DoSanityChecks
    C:Documents and SettingshansonMy DocumentsAdvansysFormativAppletsPersonalized Emailer_Flexalock.vbf
    Cannot find file
    ‘C:Documents and SettingshansonLocal SettingsTempadvfmtmpMime.822’ at line 464, column 11

  • Author
    Replies
  • #9003
    Support 3
    Participant

    We have seen this error in some early beta version of the GroupWise 7 client where the Mime.822 file was not available. Later version of the GroupWise client has fixed this issue.

    Which version of the GroupWise client you are running (See Help – About GroupWise)? Which version of the solution you are running (See the About option from the Main dialog)? If you are not running the latest point release of the GroupWise client then you may need to upgrade the client.

    Hope this helps. We look foward to hearing from you.

    Regards,
    Advansys Support

    #9001
    hanson
    Participant

    I’m currently running…

    Groupwise version:
    Program Release: 7.0.2 HP 5/24/2007

    Formative Runtime:
    Version 2.0.1

    Personalized Emailer Pack 2.0
    Personalized Emailer_Flexalock Version 2.0.28

    Let me know if updating any of these might solve the problem.

    Thanks for the speedy response.

    #9002
    Support 3
    Participant

    We will strongly recommend to update the GroupWise client to the latest point release (7.0.3, build date: 8/03/2008).

    If the problem persists, please try the solution in another machine to confirm the issue is not environmental.

    If you have any questions, please do not hesitate to contact us.

    Regards,
    Advansys Suuport

    #9000
    hanson
    Participant

    I’ve updated GroupWise to 7.0.3 (on a different machine) and still hit the same error messages in Applet “Personalized Emailer_flexalock.vbf”:

    CMimeObjectExtractor.DoSanityChecks
    C:Documents and SettingshansonMy DocumentsAdvansysFormativAppletsPersonalized Emailer_Flexalock.vbf
    Cannot find file
    ‘C:Documents and SettingshansonLocal SettingsTempadvfmtmpMime.822’ at line 9394, column 7

    CMimeObjectExtractor.DoSanityChecks
    C:Documents and SettingshansonMy DocumentsAdvansysFormativAppletsPersonalized Emailer_Flexalock.vbf
    Cannot find file
    ‘C:Documents and SettingshansonLocal SettingsTempadvfmtmpMime.822’ at line 1276, column 5

    CMimeObjectExtractor.DoSanityChecks
    C:Documents and SettingshansonMy DocumentsAdvansysFormativAppletsPersonalized Emailer_Flexalock.vbf
    Cannot find file
    ‘C:Documents and SettingshansonLocal SettingsTempadvfmtmpMime.822’ at line 464, column 11

    Any more ideas?

    #8999
    Support 3
    Participant

    We sent an updated version (2.0.30) to you by email. The updated version will make sure the message view is HTML.

    Regards,
    Advansys Support

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