There is an error in XML document (0,0)

[Tedd]

I just started receiving this message yesterday:

There are some problems while trying to use Creator, please check the following error messages:

There is an error in XML document (0, 0).

There are another 17 lines of data following that message that I can provide if needed.

I have uninstalled Creator, rebooted, and reinstalled but still receive the same message. Any ideas?

Topic

[Support 1]

Thanks for reporting this problem.

I think one or more XML files used by A2Go have become corrupted, perhaps because of a forced reset of the machine.

I suggest you try the following:

• Navigate to your Archive To Go settings folder:

  C:Documents and Settings[Windows User Name]Application DataAdvansysArchive To Go

• Rename each file listed below as shown. Try to restart Creator after each name change because only one file is likely to be corrupt; Creator will recreate the file with its original name.

  1. settings.xml -> settings.bak

  After this change you will need to redefine the general settings in Creator.

  2. systems.xml -> systems.bak

  After this change you will need to redefine the systems for Enterprise Access in Creator.

I look forward to your reply.

Regards,
Advansys Support

[Tedd]

Renaming settings.xml did the trick. Thank you for the quick response.

Tedd

[Support 1]

That’s great news, thanks for letting me know.

Regards,
Advansys Support

[Author]

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