/ Forums / Advansys Formativ / Formativ Runtime / No Display when using Print Message Applet

  • Creator
    Topic
  • #3808
    chisnaln
    Participant

    We are using Formative 2.0 for Groupwise 6.5 on Windows XP Pro SP3. Using the Print Message applet on one computer, the page to print will no longer display. The message you get is the same as when you are using Internet Explorer and caanot connect to a web page that you had requested. The print message applet worked successfully for a long time, and issues are just on one pc. It is probably a windows issue rather than a formative issue. Has anyone else experienced this and could offer advice on how to resolve.

    Thanks

  • Author
    Replies
  • #6284
    Support 3
    Participant

    quote:


    the page to print will no longer display.


    It appear the issue is environmental. Do you see the message to print in Formativ Portals? Does the behaviour is the same for all messages or some specific message?

    quote:


    The message you get is the same as when you are using Internet Explorer and caanot connect to a web page that you had requested.


    Could you provide more information. Which version of the Internet Explorer you are running?

    You may need to upgrade the GroupWise client to the latest point release.

    Regards,
    Advansys Support

    #6279
    chisnaln
    Participant

    No, I cannot see the message to print in formativ portals, and this is for all messages. Internet Explorer 7 is being used.

    #6280
    Support 3
    Participant

    Unfortunately, we haven’t had any report about this issue.

    Our engineers suggest you to upgrade the client to the latest point release or re-install the client.

    Regards,
    Advansys Support

    #6283
    Support 1
    Participant

    Further to Support 3’s suggestions:

    • Are you able to view a range of different web pages using Internet Explorer?
    • Are you able to view HTML-format messages in GroupWise?
    • Are you able to print from GroupWise?

    I look forward to your reply.

    Regards,
    Advansys Support

    #6281
    chisnaln
    Participant

    Yes, I am able to view a variety of web pages using Internet Explorer, and able to view html messages in groupwise, and yes, I can print from groupwise.

    However, I have just found out that the user can longer print view/print pdf documents!!

    #6282
    Support 3
    Participant

    This issue appear to be environmental. You may need to follow the earlier suggestions about upgrading the client.

    Regards,
    Advansys Support

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