/ Forums / Advansys Formativ / Formativ Runtime / Failed registration

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    Topic
  • #3827
    rich60
    Participant

    I have a valid install key for Formativ Runtime 2.0. along with Formativ Emoticons. I have purchased a new pc and re-installed all. Now it’s telling me the trial version has expired and wants an install key. when entering the key I get this message: “Sorry – the registration process failed. Please ensure you enter the registration code exactly as supplied and try again.”. I have the original email with the proper key, but it doesn’t work. Any help would be appreciated.

    Thanks

  • Author
    Replies
  • #6329
    Support 3
    Participant

    Which operating system you are running (i.e. XP, Vista, Windows 7)?

    Emoticons is free cool solution so I guess you are trying to register the Formativ Runtime, make sure to select Formativ Runtime in Registration Utility then apply the key.

    If the problem persists then email your Formativ Configuration information to Support (support@advansyscorp.com). You can access this via the main GroupWise menus: Help | About Formativ. When the ‘About Box’ appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then paste the contents of the clipboard into your email.

    Regards,
    Advansys Support

    #6330
    rich60
    Participant

    Windows XP. Yep, trying to register the Formativ Runtime.

    Thanks for the info.

    [This message was edited by rich60 on November 01, 2010 at 03:24 PM.]

    #6331
    rich60
    Participant

    Fixed. Type the keycode in instead of copy paste. Go figure….

    #6332
    Support 3
    Participant

    Thanks for letting us know. We think the key may had a control character at the end of the code when copy and paste to the Registration Utility.

    Regards,
    Advansys Support

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