/ Forums / Advansys Formativ / Formativ Runtime / Formativ Runtime doesn’t start

  • Creator
    Topic
  • #3787
    embru1
    Participant

    hy there!

    i’ve got a problem with the formativ runtime. it’s correctly installed and registered.

    when i start the groupwise-client, it’s showing in the splashscreen the feature of advansys formativ. but in groupwise, I can’t see the menu Applets.

    Anyone an idea? Thank you very much…

    Regards
    embru1

  • Author
    Replies
  • #6170
    Support 3
    Participant

    We haven’t had any report about this issue. Could you please post your Formativ configuration information. You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard.

    Regards,
    Advansys Support

    #6169
    Derrikdj
    Participant

    Hello,

    I am having a similar problem with the Runtime and the Template Solutions software. I have installed both programs under an adminstrator profile for several computers in my office. Under the Admin’s profile I can see the “SmartFields Assistant” and “Templates(Hold SHIFT key to switch user mode)” icons in the Groupwise Toolbar. The problem is when the user is logged in and opens Groupwise, I see “Advansys Formative” on the splash screen, but the SmartFields and Template icons aren’t there. Also “Applets” doesn’t appear on the menu bar. I do see the little arrow in the system tray, which means application is running. When I right-click on it, I only have the option to stop the program. Another thing I noticed is that neither application shows up in the start menu for users, only for the admin profile I installed the application with.
    I tried giving the user full read/write access to the Groupwise and Advansys program folders, but it still doesn’t work when logged in under the user’s profile. Does this program require a user to have full admin rights to run?
    I am unable to retrieve the configuration information from the users computer, because the About Formativ options don’t appear for them under Help. Below is the configuration info for my setup, but I not having an issue, I guess because my profile is the Adminstrator. The setup should all be the same for the computer’s in the office though.

    Formativ Runtime – Version 2.0.1
    Build 2.0.1.0
    Registered: NO (Days Remaining – 20)
    TLS Remaining: 1028
    Caching Protocol: NDAP
    No config object found in NDS – checking the registry

    Operating System:

    Windows XP

    Internet Explorer

    6.00.2900.3059 (xpsp_sp2_qfe.070104-0040)

    Cache File System:

    NTFS

    Current User Configuration:

    Location of Files

    User Solutions: C:Documents and SettingsDerrikJoMy DocumentsAdvansysFormativApplets – (System)
    User Data: C:Documents and SettingsDerrikJoLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
    User Cache: C:Documents and SettingsDerrikJoLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
    User Images: C:Documents and SettingsDerrikJoLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
    User Config: C:Documents and SettingsDerrikJoLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
    User Encoded: C:Documents and SettingsDerrikJoMy DocumentsAdvansysFormativEncoded Output – (System)
    User Flexalock: C:Documents and SettingsDerrikJoMy DocumentsAdvansysFormativFlexalock Output – (System)
    User Backup: C:Documents and SettingsDerrikJoMy DocumentsAdvansysFormativLibrary Backup – (System)
    Common Solutions: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
    Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
    Common Help: C:Program FilesAdvansysFormativHelp – (System)
    Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

    Client Options

    Portal Folder Enabled: True
    Portal Folder Deleted: False
    Portal Folder Name: Formativ Portals
    Display Exceptions: True
    Redirect Associations: False
    Main Menu Caption: A&pplets
    Mode: 255
    Formativ is enabled
    Applet creation is allowed
    Client integrations are enabled
    Formativ menu is enabled
    Favorites menu is enabled
    Applet recording is allowed
    Enable intelligent Applet caching
    Update Applet cache on client startup
    Debug Mode: False
    Exception Dialog: True
    Include Groups: True
    Max Traversal: 10
    Word Limit?: False
    Limit Count: 2

    Protocols

    Order: 2
    Override: 0

    LDAP Settings

    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: True
    Automatic Login: False
    Anonymous Login: False
    Save Password: True
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False

    Solution Packs

    Templates 2.0 by Advansys Pty Limited (http://www.advansyscorp.com) – In Trial Period, 20 day(s) remaining (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemTemplates.mnf)
    1: Templates_Flexalock

    Library Integration Exceptions:

    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:26 am
    Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:24 am
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:22 am
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:20 am
    Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0.1 2.0.1.0 01/12/2005 10:53:06 am
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0.1 2.0.1.0 01/12/2005 10:53:28 am
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 03:17:36 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 11:40:50 am
    Advansys Formativ Interface Loader (UILOAD.DLL) 2.0.1 2.0.1.0 01/12/2005 10:53:24 am

    LDAP File Version Information:

    Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 11:08:08 pm
    Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 11:10:04 pm
    Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 11:09:24 pm

    GroupWise File Version Information:

    Novell GroupWise Client (GRPWISE.EXE) 6.5.7 6.5.7 27/06/2006 07:25:42 am
    Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.7 6.5.7 16/06/2006 02:17:04 pm
    Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.7 6.5.7 16/06/2006 02:24:24 pm
    Novell GroupWise Address Book (GWABU1.DLL) 6.5.7 6.5.7 16/06/2006 02:23:52 pm
    Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.7 6.5.7 16/06/2006 02:12:54 pm
    Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.7 6.5.7 16/06/2006 02:46:02 pm
    Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.7 6.5.7 16/06/2006 02:51:12 pm
    GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.7 6.5.7 16/06/2006 02:21:28 pm
    Novell GroupWise Notify (NOTIFY.EXE) 6.5.7 6.5.7 16/06/2006 02:47:22 pm
    Novell GroupWise Admin API (GWCMB1.DLL) 6.5.7 6.5.7 16/06/2006 02:16:34 pm

    GroupWise Interface Language:

    Language: US

    GroupWise Address Books:

    AB Modal From Toolbar: No
    Default Address Book: AB.4E6F76656C6C47576162703139393500.Novell GroupWise Address Book
    Delimiter Characters: ,;
    Display Name Format: F L
    Name Search Mode: No

    Third Party Handlers

    DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 03:17:36 pm

    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory

    Trialware Applets:

    Templates 2.0 – Unregistered. 20 Day(s) remaining

    Available Applets:

    C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0AppletsSmartFields Assistant_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0AppletsTemplates_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes

    Thanks

    #6168
    Support 3
    Participant

    Sorry to hear about the issue.

    Looks like it may be the rights issue to the limited access user. Can you try the suggestions (posted June 14, 2006 12:11 AM) from the following thread.
    http://www.advansyscorp.com/forums/topic/6311061211/

    Hope this helps. Look forward to hear from you.

    Regards,
    Advansys Support

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