Printing from Message Viewer

[psherry]

Hello,

When printing from Message Viewer 1.3 and 2.0 with XP pro and Win2000 Pro I get

A Runtime Error has occurred.
Do you wish to Debug?

Line: 1343
Error: Unspecified error

We’re using NDPS, could that be the cause?

Has anyone else seen this?

Thank You,
Paul

Topic

[Support 1]

Dear Paul,

Thank you for your enquiry.

This problem has not been reported previously. It may be to do with NDPS but at this stage could you provide more details of your environment as outlined below, please?

• Is there any other information displayed which identifies the application that caused the “Unspecified error”? You may prefer to send a screen shot (Alt+PrintScreen) to support@advansyscorp.com if there is a lot of detail on the error dialog.
• There are a few different ways to initiate printing with Message Viewer. Can you specify the steps which led to this error, please? Does the error occur regardless of whether you print from the QuickViewer or a message View, whether you click the Print toolbar button or the Print menu item?
• What are the build numbers and dates of your installed copies of Message Viewer 1.3 and 2.0 (eg. 1.3.0.2 and 2.0.0.2)? You can find this information on the About dialog.
• Do both versions 1.3 and 2.0 produce the same error information, ie. “Line: 1343”, or are different line numbers displayed? If so, what is the line number for 1.3 and for 2.0?

Regards,
Advansys Support

[Author]

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