/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Range Check Error

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  • August 5, 2008 at 6:51 am #5004
    jsdao
    Participant

      archive2go completed without any errors logged. Archive to go was done on a groupwise archive only, the main mailbox was not included. The archive could be opened and showed no errors on the same messages that generated the Range Check Error. There were more than one messages that gave the error, perhaps about 10% of the messages.

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    • August 5, 2008 at 4:42 pm #9561
      Support 1
      Participant

        Thanks for reporting this problem.

        A “Range check error” in the Viewer module of Archive To Go was fixed in the 1.5.0.2 release. This error occurred for messages which have HTML format available. It seemed to occur on machines which had been running for several days without being restarted.

        I am not sure what you mean by:

        >The archive could be opened and showed no errors
        >on the same messages that generated the Range Check Error.

        If this is the same “Range check error” that was fixed in 1.5.0.2, you would see many error windows pop up with this message – and the only way to stop it is to terminate the Viewer (using Task Manager). Is this the behavior you have seen?

        Regards,
        Advansys Support

        August 19, 2008 at 6:46 am #9562
        bbrightb
        Participant

          we are receiving the same error with version 1.5.0.3 and HTML messages. other than trying a reboot is there a permanent fix to this issue

          August 19, 2008 at 4:58 pm #9559
          Support 1
          Participant

            Thanks for reporting this problem. Unfortunately there is no fix available yet.

            Would you consider trying out a special diagnostic version of the Viewer? This will assist our engineers in fixing the problem.

            Out of interest, for approximately how long (days or weeks) had your machine been running when this error came up?

            Regards,
            Advansys Support

            July 15, 2009 at 1:14 pm #9563
            brendab
            Participant

              I have an occassional user experienceing hte Range Check Error also. This is on archives made in May 2009 and we are running version 1.5.0.3

              A particular user has numerous media folders (media1… media2… etc) and receives the range check errors on messages whether he starts the viewer from the root folder or from the viewer folder within one of the media folders.

              HELP??

              July 15, 2009 at 6:10 pm #9560
              Support 1
              Participant

                Thanks for reporting this problem. Unfortunately there is no fix available yet.

                Would you consider trying out a special diagnostic version of the Viewer? This will assist our engineers in fixing the problem.

                Out of interest, for approximately how long (days or weeks) had the machine been running when this error came up?

                Regards,
                Advansys Support

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