• Creator
    Topic
  • #5004
    jsdao
    Participant

    archive2go completed without any errors logged. Archive to go was done on a groupwise archive only, the main mailbox was not included. The archive could be opened and showed no errors on the same messages that generated the Range Check Error. There were more than one messages that gave the error, perhaps about 10% of the messages.

  • Author
    Replies
  • #9561
    Support 1
    Participant

    Thanks for reporting this problem.

    A “Range check error” in the Viewer module of Archive To Go was fixed in the 1.5.0.2 release. This error occurred for messages which have HTML format available. It seemed to occur on machines which had been running for several days without being restarted.

    I am not sure what you mean by:

    >The archive could be opened and showed no errors
    >on the same messages that generated the Range Check Error.

    If this is the same “Range check error” that was fixed in 1.5.0.2, you would see many error windows pop up with this message – and the only way to stop it is to terminate the Viewer (using Task Manager). Is this the behavior you have seen?

    Regards,
    Advansys Support

    #9562
    bbrightb
    Participant

    we are receiving the same error with version 1.5.0.3 and HTML messages. other than trying a reboot is there a permanent fix to this issue

    #9559
    Support 1
    Participant

    Thanks for reporting this problem. Unfortunately there is no fix available yet.

    Would you consider trying out a special diagnostic version of the Viewer? This will assist our engineers in fixing the problem.

    Out of interest, for approximately how long (days or weeks) had your machine been running when this error came up?

    Regards,
    Advansys Support

    #9563
    brendab
    Participant

    I have an occassional user experienceing hte Range Check Error also. This is on archives made in May 2009 and we are running version 1.5.0.3

    A particular user has numerous media folders (media1… media2… etc) and receives the range check errors on messages whether he starts the viewer from the root folder or from the viewer folder within one of the media folders.

    HELP??

    #9560
    Support 1
    Participant

    Thanks for reporting this problem. Unfortunately there is no fix available yet.

    Would you consider trying out a special diagnostic version of the Viewer? This will assist our engineers in fixing the problem.

    Out of interest, for approximately how long (days or weeks) had the machine been running when this error came up?

    Regards,
    Advansys Support

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