• Creator
    Topic
  • #5154
    jrandom42
    Participant

    I’ve installed Advansys Viewer and formative 2.6 runtime. Where’s the help file?

  • Author
    Replies
  • #9893
    Support 2
    Moderator

    Hi, the help files or user documentation is installed with the software. What are you trying to achieve with the software you’ve installed?

    Kind Regards,

    Advansys Support

    #9894
    jrandom42
    Participant

    This is for viewing Groupwise messages offline.

    #9895
    Support 2
    Moderator

    The Advansys Message Viewer works for GroupWise messages which are already exported by the Advansys Message Saver software, which saves the GroupWise messages in the Advansys FML file format.

    Are you attempting to view Advansys FML files?

    #9896
    jrandom42
    Participant

    Our forensics discovery team needs to view Groupwise messages, and we do not have a Groupwise server installed. Do we need to install the Groupwise client?

    #9897
    Support 2
    Moderator

    In what form do you have the GroupWise data? A remote or caching user’s mailbox files and/or GroupWise personal archives? Do you have the user passwords?

    We have previously offered data conversions where customers provide the GroupWise personal archive data and we convert it into portable Archive To Go archive format and Outlook PST file format. In addition to the use of Advansys Archive To Go Creator and Advansys PST Creator, this process uses a working GroupWise system and knowledge of how to graft existing data into the system.

    Kind Regards,

    Advansys Support

    #9898
    jrandom42
    Participant

    As far as I know, the messages are directly off the user’s mailbox. It’s usually after a server has been seized or ordered to be handed over. We are not looking for any kind of conversion, only to be able to view, archive and print the emails for evidence.

    GroupWise systems have been deemed to be an unacceptable overhead, considering our Exchange/Blackberry servers are fully integrated with our legal documents systems.

    #9899
    Support 2
    Moderator

    Thanks for the additional background. Sorry, in that case we do not have any solution for your needs.

    Kind Regards,

    Advansys Support

    #9900
    jrandom42
    Participant

    Just as a final question: there is no formal help file, all the help is in the user manual, right?

    #9901
    Support 2
    Moderator

    Yes, that is correct, all help information is in the user manual.

    Kind Regards,

    Advansys Support

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