/ Forums / Advansys Formativ / Formativ Runtime / Crash with GroupWise 6 Remote Client

  • Creator
    Topic
  • #3636
    dwlindsey
    Participant

    Every time I try to change options by:

    Accounts/Send Retrieve/GroupWise Options

    GroupWise crashes horribly.

    I effectively can’t use GroupWise remote when Formativ is installed.

    The only solution seems to be to uninstall Formativ.

    Dwight

  • Author
    Replies
  • #5708
    Support 1a
    Participant

    Unfortunately we have unable to reproduce this behaviour with GroupWise 6 in remote mode. As we haven’t received any reports of a similiar nature, we will need to obtain more information about the versions of GroupWise and Formativ you are using, along with environmental information.

    Could you please start GroupWise, then from the main GroupWise menu select Help|About Formativ. When the Formativ About dialog appears, select the Configuration tab. Press the Copy to Clipboard button, which copies the configuration information to the Windows clipboard.

    Please post a reply to this thread and paste the configuration information from the clipboard into your reply, or email it to support@advansyscorp.com.

    Thank you,

    Advansys Support

    #5707
    dwlindsey
    Participant

    I’ve since updated to 1.5.8, but I still have the same issues. Any time I try to change the options via: Accounts/Send Retrieve/Options I quite reliably get a crash.

    Here’s the requested config information:

    Advansys Formativ Runtime – Version 1.5
    Build 1.5.8.0
    Registered: YES (Audit Code – “02091550FSR298”)
    TLS Remaining: 1040
    Caching Protocol: None (Local access only)

    Operating System:

    Windows XP

    Internet Explorer

    6.00.2800.1106 (xpsp1.020828-1920)

    Cache File System:

    NTFS

    Current User Configuration:

    Location of Files

    Data: C:Program FilesAdvansysFormativData
    Local applets: C:Program FilesAdvansysFormativLocal
    Encoded output: C:Program FilesAdvansysFormativEncoded
    Flexalock output: C:Program FilesAdvansysFormativFlexalock
    Applet Config: C:PROGRA~1AdvansysFormativapplet_cfg
    Applet Help: C:PROGRA~1AdvansysFormativapplet_hlp
    Applet Images: C:PROGRA~1AdvansysFormativapplet_img
    Library Backup: C:Program FilesAdvansysFormativData

    Client Options

    Portal Folder Enabled: TRUE
    Portal Folder Deleted Last Session: FALSE
    Portal Folder Name: Formativ Portals
    Display Library Exceptions on startup: TRUE
    Library Exceptions Countdown: FALSE
    Redirect Associations: TRUE
    Menu Caption: A&pplets
    Mode: 127
    Formativ is enabled
    Applet creation is allowed
    Client integrations are enabled
    Formativ menu is enabled
    Favorites menu is enabled
    Applet recording is allowed
    Enable intelligent applet caching
    Do not update applet cache on client startup
    eDirectory Administered: TRUE
    Current Line: No value found
    Debug Mode: FALSE
    Exception Dialog: TRUE
    Include Groups in Discovery: TRUE
    List Width: No value found
    Max Traversal: 10
    Window Height: 625
    Window Left: 266
    Window State: 0
    Window Top: 153
    Window Width: 874
    Word Limit: 1
    Word Limit Count: 2

    Protocols

    Order: 2
    Override: 0

    LDAP Settings

    Server:
    Port: 389
    Port SSL: 636
    Default Port: 389
    Default Port SSL: 636
    Use SSL: FALSE
    Server Requires Logon: TRUE
    Attempt Authentication: FALSE
    Username:
    Certificate:

    Library Integration Exceptions:

    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 1.5 1.5.1.0 17/09/2002 09:06:40 pm
    Advansys Formativ Tray Interface (FORMATIV.EXE) 1.5 1.5.1.0 17/09/2002 09:06:24 pm
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 1.5 1.5.1.0 17/09/2002 09:05:44 pm
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 1.5 1.5.1.0 17/09/2002 10:44:40 pm
    Advansys Formativ Runtime (FORMATIV.DLL) 1.5 1.5.8.0 02/12/2002 12:15:34 pm
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.5 1.5.1.0 17/09/2002 09:04:46 pm
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.5 1.5.7.1 08/11/2002 03:50:02 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.5 1.5.1.0 13/09/2002 03:00:04 pm
    Advansys Formativ Interface Loader (UILOAD.DLL) 1.5 1.5.1.0 13/09/2002 12:27:02 pm
    Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:26 am
    Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:08 am
    Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 11:52:56 am
    Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 11:52:38 am

    LDAP File Version Information:

    Novell LDAP C Library (LDAPSDK.DLL) 2.1.0 2.1.0 15/08/2001 05:01:46 pm
    Novell LDAP Extension APIs (LDAPX.DLL) 2.1.0 2.1.0 15/08/2001 05:04:10 pm
    Novell LDAP SSL Library (LDAPSSL.DLL) 2.1.0 2.1.0 15/08/2001 05:03:34 pm

    GroupWise File Version Information:

    Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 6.0.2 6.0.2 17/06/2002 09:55:56 pm
    Novell GroupWise C3PO Manager (GWDT31.DLL) 6.0.2 6.0.2 17/06/2002 09:10:46 pm
    Novell GroupWise 6 Address Book (ADDRBOOK.EXE) 6.0.2.0 6.0.2.0 24/06/2002 02:49:04 pm
    Novell GroupWise 6 Address Book (GWABU1.DLL) 6.0.2.0 6.0.2.0 24/06/2002 02:47:30 pm
    Novell GroupWise Object Library (GWCMA1.DLL) 6.0.2 6.0.2 17/06/2002 09:08:16 pm
    GroupWise Win32 Client Import Module (GWIMPEXE.EXE) 5.5 1.0 17/06/2002 09:04:48 pm
    GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 1, 0, 0, 1 1, 0, 0, 1 17/06/2002 09:05:26 pm
    GroupWise Attachments ActiveX Control Module (GWATT1.OCX) 1, 0, 0, 1 1, 0, 0, 1 01/08/2002 02:35:44 pm
    GroupWise Notify (NOTIFY.EXE) 6.0.2 6.0.2 17/06/2002 09:10:50 pm
    Novell GroupWise Admin API (GWCMB1.DLL) 6.0.2 6.0.2 17/06/2002 09:26:30 pm

    GroupWise Interface Language:

    Language: US

    GroupWise Address Books:

    AB Modal From Toolbar: No
    Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE.Dwight Lindsey
    Delimiter Characters: ,;
    Display Name Format: F L
    Name Search Mode: No

    Third Party Handlers

    DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.5 1.5.7.1 08/11/2002 03:50:02 pm

    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory

    Trialware Applets:

    Business Solutions Pack 1.5 – Registered. Audit code: 02091550FSB298

    Available Applets:

    C:Program FilesAdvansysFormativLocalAdd or edit message note_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalAddress Book Publisher_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocaladd_signature_encoded.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalCalendar Dates Creator_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalCalendar Dates Importer_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalCreate Word mail merge source_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalDay Blocker_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalFind Contacts in Address Books_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalInternet Reply Formatter_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalMessage To Template_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalMultiple Signatures_15_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalNoJunkMail_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalOut of the Office Rule_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalPersonalized Mass Email_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalPortal Manager_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalProxy_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalPublish Folder List to MS Word_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalQuick Recipients_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalSearch and Replace_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalStationery Creator_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalStationery_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalTemplate System_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalToday View_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalVirus Alert_bsp_Flexalock.vbf; Library: ; Int Enabled: No; Favorite: No; Run Menu: Yes
    C:Program FilesAdvansysFormativLocalWeb Site Portals_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

    #5704
    Support 1a
    Participant

    Thanks for the additional information. We will attempt to reproduce your environment here to see if we can reproduce the problem.

    Advansys Support

    #5703
    Support 1a
    Participant

    Unfortunately I still am unable to reproduce this problem.

    Just to confirm, when you select Accounts|Send/Retrieve|GroupWise Options you would normally see a dialog with the title “Send/Retrieve” appear. I assume you never see the “Send/Retrieve” dialog appear?

    The ‘Accounts|Send/Retrieve|GroupWise Options’ action you describe is not ‘hooked’ by Formativ, so it is very difficult to say how Formativ may be causing this behavior.

    I would suggest you close GroupWise, open the Windows control panel and activate the ‘Advansys Formativ’ options applet. On the general tab, uncheck the ‘Command Blocker’ option, close the applet, restart GroupWise Remote and try the ‘Accounts|Send/Retrieve|GroupWise Options’ sequence again.

    If this fails, it might be worthwhile trying to setup a new remote account and see if the problem persists. If it does, try another PC if possible, as there could be an issue with your machine or client installation.

    Please let me know how you proceed.

    Advansys Support

    #5710
    dwlindsey
    Participant

    You are correct, I never see the send retrieve dialog, it crashes instead.

    I tried your suggestion, no improvement.

    I’ll try deleting the remote account and recreating it, but I can’t do it now.

    I do have a VERY large remote database, which could be a difference between your setup and mine.

    Dwight

    #5706
    Support 1a
    Participant

    Thanks for the update. I look forward to hearing how you proceed with creating a new remote account, and/or testing on another machine.

    #5702
    dwlindsey
    Participant

    Well . . . I just tried reinstalling, finally.

    I completely removed GroupWise from the laptop, reinstalled and downloaded a new remote database. This time I downloaded a much smaller slice of my GroupWise message store.

    No good. GroupWise Remote still dies when I go to options.

    Dwight

    #5709
    Support 1a
    Participant

    Sorry to hear this didn’t help. There must be something environmental specific to your machine that is causing the problem. GroupWise does use a number of shared Windows resources, and one of these might be the problem. I can only think to suggest that you try another machine if at all possible.

    Not having any other reports of this nature, and not being able to reproduce the problem here makes it very difficult to map out a support path. Let us know how you proceed. We may need to organize a remote WebEx support session.

    Advansys Support

    #5711
    Anonymous

    OK . . . I have a new laptop now, a Toshiba Tablet PC, and I have pretty much the same problem . . .

    Anything you can do would be appreciated.

    #5705
    Support 1a
    Participant

    We will contact you directly regarding this issue.

    Advansys Support

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