Crash with GroupWise 6 Remote Client

[dwlindsey]

Every time I try to change options by:

Accounts/Send Retrieve/GroupWise Options

GroupWise crashes horribly.

I effectively can’t use GroupWise remote when Formativ is installed.

The only solution seems to be to uninstall Formativ.

Dwight

Topic

[Support 1a]

Unfortunately we have unable to reproduce this behaviour with GroupWise 6 in remote mode. As we haven’t received any reports of a similiar nature, we will need to obtain more information about the versions of GroupWise and Formativ you are using, along with environmental information.

Could you please start GroupWise, then from the main GroupWise menu select Help|About Formativ. When the Formativ About dialog appears, select the Configuration tab. Press the Copy to Clipboard button, which copies the configuration information to the Windows clipboard.

Please post a reply to this thread and paste the configuration information from the clipboard into your reply, or email it to support@advansyscorp.com.

Thank you,

Advansys Support

[dwlindsey]

I’ve since updated to 1.5.8, but I still have the same issues. Any time I try to change the options via: Accounts/Send Retrieve/Options I quite reliably get a crash.

Here’s the requested config information:

Advansys Formativ Runtime – Version 1.5
Build 1.5.8.0
Registered: YES (Audit Code – “02091550FSR298”)
TLS Remaining: 1040
Caching Protocol: None (Local access only)

Operating System:

Windows XP

Internet Explorer

6.00.2800.1106 (xpsp1.020828-1920)

Cache File System:

NTFS

Current User Configuration:

Location of Files

Data: C:Program FilesAdvansysFormativData
Local applets: C:Program FilesAdvansysFormativLocal
Encoded output: C:Program FilesAdvansysFormativEncoded
Flexalock output: C:Program FilesAdvansysFormativFlexalock
Applet Config: C:PROGRA~1AdvansysFormativapplet_cfg
Applet Help: C:PROGRA~1AdvansysFormativapplet_hlp
Applet Images: C:PROGRA~1AdvansysFormativapplet_img
Library Backup: C:Program FilesAdvansysFormativData

Client Options

Portal Folder Enabled: TRUE
Portal Folder Deleted Last Session: FALSE
Portal Folder Name: Formativ Portals
Display Library Exceptions on startup: TRUE
Library Exceptions Countdown: FALSE
Redirect Associations: TRUE
Menu Caption: A&pplets
Mode: 127
Formativ is enabled
Applet creation is allowed
Client integrations are enabled
Formativ menu is enabled
Favorites menu is enabled
Applet recording is allowed
Enable intelligent applet caching
Do not update applet cache on client startup
eDirectory Administered: TRUE
Current Line: No value found
Debug Mode: FALSE
Exception Dialog: TRUE
Include Groups in Discovery: TRUE
List Width: No value found
Max Traversal: 10
Window Height: 625
Window Left: 266
Window State: 0
Window Top: 153
Window Width: 874
Word Limit: 1
Word Limit Count: 2

Protocols

Order: 2
Override: 0

LDAP Settings

Server:
Port: 389
Port SSL: 636
Default Port: 389
Default Port SSL: 636
Use SSL: FALSE
Server Requires Logon: TRUE
Attempt Authentication: FALSE
Username:
Certificate:

Library Integration Exceptions:

Formativ File Version Information:

Advansys Formativ (VBSSAFE.EXE) 1.5 1.5.1.0 17/09/2002 09:06:40 pm
Advansys Formativ Tray Interface (FORMATIV.EXE) 1.5 1.5.1.0 17/09/2002 09:06:24 pm
Advansys Formativ Registration Utility (FRMRMG10.EXE) 1.5 1.5.1.0 17/09/2002 09:05:44 pm
Advansys Formativ Quick Config (QUICKCONFIG.EXE) 1.5 1.5.1.0 17/09/2002 10:44:40 pm
Advansys Formativ Runtime (FORMATIV.DLL) 1.5 1.5.8.0 02/12/2002 12:15:34 pm
Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.5 1.5.1.0 17/09/2002 09:04:46 pm
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.5 1.5.7.1 08/11/2002 03:50:02 pm
Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.5 1.5.1.0 13/09/2002 03:00:04 pm
Advansys Formativ Interface Loader (UILOAD.DLL) 1.5 1.5.1.0 13/09/2002 12:27:02 pm
Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:26 am
Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 11:53:08 am
Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 11:52:56 am
Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 11:52:38 am

LDAP File Version Information:

Novell LDAP C Library (LDAPSDK.DLL) 2.1.0 2.1.0 15/08/2001 05:01:46 pm
Novell LDAP Extension APIs (LDAPX.DLL) 2.1.0 2.1.0 15/08/2001 05:04:10 pm
Novell LDAP SSL Library (LDAPSSL.DLL) 2.1.0 2.1.0 15/08/2001 05:03:34 pm

GroupWise File Version Information:

Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 6.0.2 6.0.2 17/06/2002 09:55:56 pm
Novell GroupWise C3PO Manager (GWDT31.DLL) 6.0.2 6.0.2 17/06/2002 09:10:46 pm
Novell GroupWise 6 Address Book (ADDRBOOK.EXE) 6.0.2.0 6.0.2.0 24/06/2002 02:49:04 pm
Novell GroupWise 6 Address Book (GWABU1.DLL) 6.0.2.0 6.0.2.0 24/06/2002 02:47:30 pm
Novell GroupWise Object Library (GWCMA1.DLL) 6.0.2 6.0.2 17/06/2002 09:08:16 pm
GroupWise Win32 Client Import Module (GWIMPEXE.EXE) 5.5 1.0 17/06/2002 09:04:48 pm
GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 1, 0, 0, 1 1, 0, 0, 1 17/06/2002 09:05:26 pm
GroupWise Attachments ActiveX Control Module (GWATT1.OCX) 1, 0, 0, 1 1, 0, 0, 1 01/08/2002 02:35:44 pm
GroupWise Notify (NOTIFY.EXE) 6.0.2 6.0.2 17/06/2002 09:10:50 pm
Novell GroupWise Admin API (GWCMB1.DLL) 6.0.2 6.0.2 17/06/2002 09:26:30 pm

GroupWise Interface Language:

Language: US

GroupWise Address Books:

AB Modal From Toolbar: No
Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE.Dwight Lindsey
Delimiter Characters: ,;
Display Name Format: F L
Name Search Mode: No

Third Party Handlers

DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.5 1.5.7.1 08/11/2002 03:50:02 pm

GroupWise C3PO Entries:

GW.CLIENT
Advansys.formativ
Events
OnReady
OnShutDown
Objects
CommandFactory
EventMonitor
GW.CLIENT.WINDOW.ATTACHVIEWER
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.CALENDAR
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.FINDRESULTS
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE
Advansys.formativ
Events
OnDelivery
Objects
EventMonitor
GW.MESSAGE.APPOINTMENT
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.DISCUSSION
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.MAIL
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.NOTE
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.TASK
Advansys.formativ
Objects
CommandFactory

Trialware Applets:

Business Solutions Pack 1.5 – Registered. Audit code: 02091550FSB298

Available Applets:

C:Program FilesAdvansysFormativLocalAdd or edit message note_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
C:Program FilesAdvansysFormativLocalAddress Book Publisher_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocaladd_signature_encoded.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
C:Program FilesAdvansysFormativLocalCalendar Dates Creator_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalCalendar Dates Importer_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalCreate Word mail merge source_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalDay Blocker_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalFind Contacts in Address Books_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalInternet Reply Formatter_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
C:Program FilesAdvansysFormativLocalMessage To Template_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalMultiple Signatures_15_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalNoJunkMail_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
C:Program FilesAdvansysFormativLocalOut of the Office Rule_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
C:Program FilesAdvansysFormativLocalPersonalized Mass Email_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
C:Program FilesAdvansysFormativLocalPortal Manager_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalProxy_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalPublish Folder List to MS Word_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalQuick Recipients_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalSearch and Replace_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalStationery Creator_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalStationery_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
C:Program FilesAdvansysFormativLocalTemplate System_bsp_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
C:Program FilesAdvansysFormativLocalToday View_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalVirus Alert_bsp_Flexalock.vbf; Library: ; Int Enabled: No; Favorite: No; Run Menu: Yes
C:Program FilesAdvansysFormativLocalWeb Site Portals_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

[Support 1a]

Thanks for the additional information. We will attempt to reproduce your environment here to see if we can reproduce the problem.

Advansys Support

[Support 1a]

Unfortunately I still am unable to reproduce this problem.

Just to confirm, when you select Accounts|Send/Retrieve|GroupWise Options you would normally see a dialog with the title “Send/Retrieve” appear. I assume you never see the “Send/Retrieve” dialog appear?

The ‘Accounts|Send/Retrieve|GroupWise Options’ action you describe is not ‘hooked’ by Formativ, so it is very difficult to say how Formativ may be causing this behavior.

I would suggest you close GroupWise, open the Windows control panel and activate the ‘Advansys Formativ’ options applet. On the general tab, uncheck the ‘Command Blocker’ option, close the applet, restart GroupWise Remote and try the ‘Accounts|Send/Retrieve|GroupWise Options’ sequence again.

If this fails, it might be worthwhile trying to setup a new remote account and see if the problem persists. If it does, try another PC if possible, as there could be an issue with your machine or client installation.

Please let me know how you proceed.

Advansys Support

[dwlindsey]

You are correct, I never see the send retrieve dialog, it crashes instead.

I tried your suggestion, no improvement.

I’ll try deleting the remote account and recreating it, but I can’t do it now.

I do have a VERY large remote database, which could be a difference between your setup and mine.

Dwight

[Support 1a]

Thanks for the update. I look forward to hearing how you proceed with creating a new remote account, and/or testing on another machine.

[dwlindsey]

Well . . . I just tried reinstalling, finally.

I completely removed GroupWise from the laptop, reinstalled and downloaded a new remote database. This time I downloaded a much smaller slice of my GroupWise message store.

No good. GroupWise Remote still dies when I go to options.

Dwight

[Support 1a]

Sorry to hear this didn’t help. There must be something environmental specific to your machine that is causing the problem. GroupWise does use a number of shared Windows resources, and one of these might be the problem. I can only think to suggest that you try another machine if at all possible.

Not having any other reports of this nature, and not being able to reproduce the problem here makes it very difficult to map out a support path. Let us know how you proceed. We may need to organize a remote WebEx support session.

Advansys Support

[Anonymous]

OK . . . I have a new laptop now, a Toshiba Tablet PC, and I have pretty much the same problem . . .

Anything you can do would be appreciated.

[Support 1a]

We will contact you directly regarding this issue.

Advansys Support

[Author]

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