/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / Problem with Remote Image Inserter

  • Creator
    Topic
  • #4666
    Manitu
    Participant

    Hi,

    we just have bought Formativ and the solution pack “Personlized Emailer Pack 2.0”. If I try to insert a remote image according to the description, I get an error: “The specified image could not be accessed. Please check the URL is correct, and that you have an active Internet connection.”

    With IExplorer and Modzilla Firefox I get the image displayed. So Internet connection and URL are ok. But why do I get this message.

    Regards,

    Manitu

  • Author
    Replies
  • #8716
    MA
    Participant

    Make sure you have entered valid URL into the Image URL edit box. I have entered the url http://www.novell.com/coolsolutions/oradesima/rightnav_coollogo_190.gif into the edit box and pressed Refresh which insert the GroupWise cool solutions image into the message. Hope this helps.

    #8712
    Support 1a
    Participant

    As MA mentioned, this message will appear if the image at the given URL is not accessible via a standard HTTP GET command. This normally happens if you enter an incorrect URL (Don’t forget to include ‘http://’ at the start of the URL).

    Advansys Support

    #8711
    Manitu
    Participant

    Hello MA,

    thank you for your quick response. Trying your URL (including ‘http://’ at the start) I get the same error again.
    It is funny, the same URL entered into Internet Explorer shows me the image correctly.

    I am going to uninstall the package and reinstall it on another PC. And then test again …

    Regards,

    Manitu

    #8715
    Manitu
    Participant

    Hello,

    I have found the problem. It was a border manager setting. HTTP-proxy-authentication was activated. Since stopping authentication mode “Remote Image Inserter” works fine.

    Is it possible to adjust “Remote Image Inserter” to operate with proxy-authentication?

    Regards,

    Manitu

    #8710
    Support 1a
    Participant

    Thank you for the update. I suspect modifying the solution to work with proxy authentication would be non-trivial but a worthwhile feature. I’ll add this to our enhancement database.

    Thank you for your feedback.

    Advansys Support

    #8713
    aeroadmin
    Participant

    Has any progress been made on allowing the use of proxy authentication with Border Manager?

    Thanks

    #8714
    Support 2
    Moderator

    Sorry, no, not at this stage. However, it is listed in our enhancement requests. At this stage we do not know if/when this feature may be implemented.

    Regards,

    Advansys Support

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