GW 2012 – Crash

[jasonchild]

Hello,

Our company is about to upgrade to the GroupWise 2012 client which has recently made it out of beta into full release.

I note in the product page of the Formativ Runtime and Formativ Creator (which is what I have installed) that it supports Groupwise Client 8.0.1 or later. I would presume that Groupwise 2012 should fall into this category is it is in fact a later release than Groupwise Client 8.0.1.

However after updating from 8.0.1 to GW 2012, the client crashed after starting groupwise and then selecting the Formativ button in the header to start the creator client. This presented me with a dialog with Title:

TScriptCentral.SetEngine

Containing dialog text:

The class definition file c:PROGRA~1AdvansysFormativmsgclass12_.txt could not be found.

After pressing OK to this error dialog an access violation error occurs with the text:

Access Violation at address 06CD6A80 in module ‘formativ.dll’. Read of address 00000008.

Prior to upgrading to GW 2012, I had a license for Formativ Creator (v2.5.0.0 with audit code 1110251FDC83) installed in Groupwise Client 8.0.1

My current Groupwise Client Version is:

Program Release : 12.0.0 17/01/2012
Build Number : 98586
Installed Languages: EN JA

Is there any action I can take to resolve this issue?

Kind Regards,

Jason Child

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