• Creator
    Topic
  • #5093
    curtisda
    Participant

    I downloaded the trial version and when I point it to my Groupwise archive folder I get the message above. Any ideas?

  • Author
    Replies
  • #9775
    curtisda
    Participant

    Not sure why the error message didn’t come in the post. The error I get is “Not and archive folder”.

    #9774
    Support 1
    Participant

    Thanks for reporting this problem.

    It sounds like you are referring to a GroupWise secondary/native (not default) personal archive that must be identified explicitly by its folder with Archive To Go.

    The problem may be due to selecting the incorrect folder. Have you looked at the featured topic in the Hints & Tips forum Specifying additional native GroupWise Archives?

    Are you able to use the GroupWise client to view the contents of the required archive? If so it should be possible for Archive To Go to access this archive.

    It may be helpful to send screen shots of the error and archive folder contents to support@advansyscorp.com.

    I look forward to your reply.

    Kind regards,
    Advansys Support

    #9776
    Tina Charles
    Participant

    Hi..I get the exact same issue when trying to add any archive that I have locally on my machine. Both are valid archives and the path that I selected is the parent folder. I am unable to access the archive in Groupwise as it shows an empty archive yet the file is 1GB in size (i assume the index or msg.db is corrupt). Gwcheck (all options) didnt fix it as it cannot detect that there are individual messages

    #9777
    Support 1
    Participant

    Thanks for your enquiry.

    Since both GroupWise and GWCheck are unable to access the messages in the archives it sounds like they are not valid archives. I know you mentioned using ‘all options’ with GWCheck; please confirm that you have tried the GWCheck Action Analyze/Fix Databases.

    It may be helpful to post an enquiry to the GroupWise discussion forum.

    Kind regards,
    Advansys Support

    #9778
    Tina Charles
    Participant

    Hi..Yes I have done that option as well but the stats from that indicates that it cannot read the messages. Hence I was trying to use your product to try and read any messages.

    #9779
    Support 1
    Participant

    In that case it seems that the archives have become corrupted. Archive To Go for GroupWise uses the GroupWise API to access GroupWise data, so unfortunately Archive To Go does not have any means to access data that is inaccessible to GroupWise.

    I suggest that you contact Novell and/or the discussion forum mentioned above. I hope that you will be able to recover the data.

    Kind regards,
    Advansys Support

    #9780
    Tina Charles
    Participant

    Thank You – Have already contacted them

    #9781
    Support 1
    Participant

    No problem, and good luck with those archives.

    Kind regards,
    Advansys Support

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