• Creator
    Topic
  • #5021
    alicia
    Participant

    I’ve tried twice to create an archive based on date. Both instances fail to archive all the emails that I asked for.
    I asked for: Include items dated from: 1/1/1997
    Include items dated up to: 12/31/2006

    But I only get email from 2000. Where can I start troubleshooting this one? My first step was to run gwcheck on both online mailbox and the GW archive. Then I tried another archive to go session, this time only for the GW archive.

    I’d be happy to share the log file with you off list. Where do I send it?

  • Author
    Replies
  • #9597
    Support 1
    Participant

    Thanks for reporting this problem.

    Please send the log file (from both archive attempts, if available), compressed if larger than 200KB, to support@advansyscorp.com.

    I look forward to your reply.

    Regards,
    Advansys Support

    #9596
    alicia
    Participant

    I did send a logfile in over the weekend. Let me know what you come up with.

    #9598
    Support 1
    Participant

    We have received your email, thank you.

    A reply will be sent to you by direct email.

    Regards,
    Advansys Support

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