2. Formativ checks the original message for a custom field
You can write a solution to check the selected message’s custom field and extract the value.
3. If the custom field is present, that custom field is created in the draft reply message with similar (updated) information
You will need to save the draft message inorder to add the custom fields: http://www.advansyscorp.com/forums/topic/2131098961/
[This message was edited by Support 3 on June 26, 2008 at 06:30 PM.]
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