• Creator
    Topic
  • #5043
    clement
    Participant

    Hi,

    I have created an Archive To Go archive using version 1.5.0.3
    I have updated a2goindexer and a2goview.exe and reindexed the archive
    When I forward a message that is contained in the A2Go archive, I am unable to read the contents as it is in .fml format.

    What step have I missed? We have deployed this as our corporate archiving solution but every archive exhibits this problem.

    Grateful for an solution as I cannnot continue to sell this solution to our users if each archive needs a manual fix (which isn’t working for me).

    Regards,
    Sue

  • Author
    Replies
  • #9654
    clement
    Participant

    Additional information:

    Installed message-view on 2 pc’s
    One pc with GroupWise client ver. 7.0.3 build 1068 dated 09/06/2008 can successfully view the forwarded embedded messages.
    Other pc with GroupWise client ver. 7.0.3 build 976 dated 08/03/2008 cannot view the forwarded embedded messages.

    All users 10,000+ worldwide using version build number 976, and cannot be easily upgraded to newer version as they are distributed trees and need to be installed by local IT staff in the field. This is not practical.

    Tried another archive without the updated viewer and indexer and can view the forwarded embedded messages on build 1068.

    I also tried to copy the groupwise view files to the older build but this had no positive effect.

    Regards,
    Sue

    [This message was edited by clement on August 27, 2009 at 07:07 AM.]

    #9656
    Support 1
    Participant

    Thanks for reporting this problem.

    You wrote:

    >One pc with GroupWise client ver. 7.0.3 build 1068 dated 09/06/2008
    >can successfully view the forwarded embedded messages.
    >Other pc with GroupWise client ver. 7.0.3 build 976 dated 08/03/2008
    >cannot view the forwarded embedded messages.

    Are these forwarded embedded messages in the same or different GroupWise accounts? When you forwarded the messages (using A2Go Viewer), was GroupWise logged in to the same account from which the messages were originally archived? If so, had the original messages been deleted from the GroupWise mailbox?

    It may help us to understand the problem if you send sample messages (forward as attachments please, to support@advansyscorp.com): one from build 976 (cannot view), one from build 1068 (can view).

    I look forward to your reply.

    Regards,
    Advansys Support

    #9657
    jrosenbaum
    Participant

    I’m having the exact same issue. Any info would be great!

    #9655
    Support 1
    Participant

    You wrote:

    >cannot view the forwarded embedded messages.

    Please describe what happens when you try this, eg. do you see an error or some other unexpected behavior?

    I wonder if the problem is that the PC with GroupWise build 976 does not have Advansys Message Viewer installed? This free application is required for viewing .FML files that are outside of an Archive To Go archive. It is not the same as the Archive To Go Viewer.

    Note: By default, Archive To Go Viewer will add the following advisory text to a forwarded message that includes an FML attachment:

    quote:


    Download a viewer for the attached FML file from
    http://www.advansys.info/advansys-message-viewer.htm


    You can find more information on this in the Viewer guide page 16, Forward and Reply.

    I look forward to your reply.

    Advansys Support

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