• Creator
    Topic
  • #5054
    vle
    Participant

    On some PC we have the error message box : range check error.
    The only solution for the user is to kill the task.
    The strabge thing is : if I copy the archive2go folder to another PC, I do not have the problem.
    Could you please help ?

  • Author
    Replies
  • #9681
    Support 1
    Participant

    Thanks for reporting this error.

    Which version & date of Archive To Go Viewer causes the error? You can find out by going to the Help menu – choose About… to look at the About dialog.

    We believe this error is caused by using Viewer on a machine which has been running for several days. It should be fixed by restarting the machine. We expect to fix this problem in the forthcoming release of version 2.0.

    I hope this helps and please let me know how you go.

    Regards,
    Advansys Support

    #9682
    Tedd
    Participant

    Thanks–a reboot fixed this problem for me (Build 1.5.0.4).

    Tedd

    #9680
    Support 1
    Participant

    Thanks for the feedback, that’s great news. By the way, this problem has been addressed in version 2.0, which is due for release this month.

    Regards,
    Advansys Support

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.