• Creator
    Topic
  • #5054
    vle
    Participant

      On some PC we have the error message box : range check error.
      The only solution for the user is to kill the task.
      The strabge thing is : if I copy the archive2go folder to another PC, I do not have the problem.
      Could you please help ?

    • Author
      Replies
    • #9681
      Support 1
      Participant

        Thanks for reporting this error.

        Which version & date of Archive To Go Viewer causes the error? You can find out by going to the Help menu – choose About… to look at the About dialog.

        We believe this error is caused by using Viewer on a machine which has been running for several days. It should be fixed by restarting the machine. We expect to fix this problem in the forthcoming release of version 2.0.

        I hope this helps and please let me know how you go.

        Regards,
        Advansys Support

        #9682
        Tedd
        Participant

          Thanks–a reboot fixed this problem for me (Build 1.5.0.4).

          Tedd

          #9680
          Support 1
          Participant

            Thanks for the feedback, that’s great news. By the way, this problem has been addressed in version 2.0, which is due for release this month.

            Regards,
            Advansys Support

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