/ Forums / Advansys Formativ / eDirectory/NDS Management / Problems with NDS Management on one User

  • Creator
    Topic
  • #3503
    Anonymous

    Hello,

    We are currently having an issue using the Business Solutions Pack and Formativ 1.6 where one user cannot see any of the templates in the library. It does not seem to be workstation specific, as I can log in as a different user and get the templates correctly.

    Attached are the configs for a) A good user and b) a user that is having the problem. I made sure that the user is a member of the correct groups necessary to see the templates and also has permissions to the directory where the templates are stored. Any help would be much appreciated.

    *************GOOD USER ******************
    Advansys Formativ Admin – Version 1.6
    Build 1.6.0.8
    Registered: YES (Audit Code – “04010225FAR41”)
    TLS Remaining: 1046
    Caching Protocol: NDAP
    Config “CN=Admin Configuration.OU=FORMATIV.O=ww” located in USER “CN=Hartelm.O=ww”

    Operating System:

    Windows 2000

    Internet Explorer

    6.00.2800.1606

    Cache File System:

    NTFS

    Current User Configuration:

    Location of Files

    User Applets: C:Documents and Settingshartelm.000My DocumentsAdvansysFormativApplets – (System)
    User Data: C:Documents and Settingshartelm.000Local SettingsApplication DataAdvansysFormativ1.0Data – (System)
    User Cache: C:Documents and Settingshartelm.000Local SettingsApplication DataAdvansysFormativ1.0Cache – (System)
    User Images: C:Documents and Settingshartelm.000Local SettingsApplication DataAdvansysFormativ1.0Images – (System)
    User Config: C:Documents and Settingshartelm.000Local SettingsApplication DataAdvansysFormativ1.0Config – (System)
    User Encoded: C:Documents and Settingshartelm.000My DocumentsAdvansysFormativEncoded Output – (System)
    User Flexalock: C:Documents and Settingshartelm.000My DocumentsAdvansysFormativFlexalock Output – (System)
    User Backup: C:Documents and Settingshartelm.000My DocumentsAdvansysFormativLibrary Backup – (System)
    Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
    Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
    Common Help: C:Program FilesAdvansysFormativHelp – (System)
    Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

    Client Options

    Portal Folder Enabled: True
    Portal Folder Deleted: False
    Portal Folder Name: Formativ Portals
    Display Exceptions: False
    Redirect Associations: True
    Main Menu Caption: A&pplets
    Mode: 255
    Formativ is enabled
    Applet creation is allowed
    Client integrations are enabled
    Formativ menu is enabled
    Favorites menu is enabled
    Applet recording is allowed
    Enable intelligent applet caching
    Update applet cache on client startup
    Debug Mode: False
    Exception Dialog: False
    Include Groups: True
    Max Traversal: 10
    Word Limit?: True
    Limit Count: 2

    Protocols

    Order: 2
    Override: 0

    LDAP Settings

    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: True
    Automatic Login: False
    Anonymous Login: False
    Save Password: True
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False

    Solution Packs

    Business Solutions Pack by Advansys Pty Limited (http://www.advansyscorp.com) – Registered
    1: Unknown
    2: Unknown
    3: Unknown
    4: Unknown
    5: Unknown
    6: Unknown
    7: Unknown
    8: Unknown
    9: Unknown
    10: Unknown
    11: Unknown
    12: Unknown
    13: Unknown
    14: Unknown
    15: Unknown
    16: Template System_bsp_Flexalock
    17: Unknown
    18: Unknown
    19: Unknown

    Library Integration Exceptions:

    None

    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 1.6 1.6.0.1 10/07/2003 10:20:10 am
    Advansys Formativ Tray Interface (FORMATIV.EXE) 1.6 1.6.0.0 01/07/2003 04:19:12 pm
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 1.6 1.6.0.0 22/08/2003 10:03:56 am
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 1.6 1.6.0.0 31/07/2003 04:47:10 pm
    Advansys Formativ Admin (FORMATIV.DLL) 1.6 1.6.0.8 07/11/2003 02:44:26 pm
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.6 1.6.0.8 06/11/2003 12:26:48 pm
    Advansys Formativ Applet Generator (SCRIPTGEN.DLL) 1.6 1.6.0.0 01/07/2003 04:22:32 pm
    Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.6 1.6.0.1 18/07/2003 12:29:58 pm
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01/07/2003 04:18:30 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 09:40:50 am
    Advansys Formativ Interface Loader (UILOAD.DLL) 1.6 1.6.0.0 01/07/2003 04:19:52 pm
    Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13/09/2002 10:53:26 am
    Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13/09/2002 10:53:08 am
    Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13/09/2002 10:52:56 am
    Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13/09/2002 10:52:38 am

    LDAP File Version Information:

    Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 09:08:08 pm
    Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 09:10:04 pm
    Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 09:09:24 pm

    GroupWise File Version Information:

    Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 5.5.7.2 Beta 5.5.7.2 Beta 29/08/2002 11:11:22 am
    GroupWise C3PO Manager (GWDT31.DLL) 5.0 0.01 17/06/2002 07:30:36 pm
    Novell GroupWise 5 Address Book (ADDRBOOK.EXE) 1.1.0.0 1.1.0.377 17/06/2002 07:46:46 pm
    Novell GroupWise 5 Address Book (GWABU1.DLL) 1.1.0.0 1.1.0.748 17/06/2002 07:44:26 pm
    GroupWare Object Library (GWCMA1.DLL) 5.5 2.0 17/06/2002 07:01:42 pm
    GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 1, 0, 0, 1 1, 0, 0, 1 17/06/2002 07:13:40 pm
    GroupWise Attachments ActiveX Control Module (GWATT1.OCX) 1, 0, 0, 1 1, 0, 0, 1 19/08/2002 05:10:00 pm
    GroupWise Notify (NOTIFY.EXE) 1.0 1.0 17/06/2002 07:10:40 pm
    GroupWise Admin API (GWCMB1.DLL) 5.5 2.0 17/06/2002 09:05:32 pm

    GroupWise Interface Language:

    Language: US

    GroupWise Address Books:

    AB Modal From Toolbar: No
    Default Address Book: AB.4E6F76656C6C47576162703139393500.Novell GroupWise Address Book
    Delimiter Characters: ,
    Display Name Format: L, F
    Name Search Mode: No

    Third Party Handlers

    DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01/07/2003 04:18:30 pm
    DLL2 C:PROGRA~1AdvansysFormativScriptRecorder.dll
    Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.6 1.6.0.1 18/07/2003 12:29:58 pm

    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHMENTCONTROL
    Advansys.formativ
    Objects
    IconFactory
    GW.CLIENT.WINDOW.ATTACHMENTCONTROL.EDITABLEFILE
    Advansys.formativ
    Objects
    IconFactory
    GW.CLIENT.WINDOW.ATTACHMENTCONTROL.STATICFILE
    Advansys.formativ
    Objects
    IconFactory
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.BROWSER
    Advansys.formativ
    Objects
    IconFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.PHONE
    Advansys.formativ
    Objects
    IconFactory
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory

    Trialware Applets:

    Business Solutions Pack – Registered. Audit code: 04010250FBR55

    Available Applets:

    C:Documents and Settingshartelm.000Local SettingsApplication DataAdvansysFormativ1.0Cache{DA75E55C-AAE4-4827-8BE4-C29F213D46F0}Template System_bsp_Flexalock.vbf; Library: CN=WW Applets.OU=FORMATIV.O=ww; Int Enabled: Yes; Favorite: No; Run Menu: Yes

    **************BAD USER*************************

    Formativ Runtime – Version 1.6
    Build 1.6.0.8
    Registered: YES (Audit Code – “040102300FRR59”) TLS Remaining: 1037 Caching Protocol: NDAP Config “CN=WW Formativ Configuration.OU=FORMATIV.O=ww” located in GROUP “CN=FORMATIV USERS.OU=DE.O=ww”

    Operating System:

    Windows 2000

    Internet Explorer

    6.00.2800.1276

    Cache File System:

    NTFS

    Current User Configuration:

    Location of Files

    User Applets: C:Documents and Settingsbalaguerj.000My DocumentsAdvansysFormativApplets – (System) User Data: C:Documents and Settingsbalaguerj.000Local SettingsApplication DataAdvansysFormativ1.0Data – (System) User Cache: C:Documents and Settingsbalaguerj.000Local SettingsApplication DataAdvansysFormativ1.0Cache – (System) User Images: C:Documents and Settingsbalaguerj.000Local SettingsApplication DataAdvansysFormativ1.0Images – (System) User Config: C:Documents and Settingsbalaguerj.000Local SettingsApplication DataAdvansysFormativ1.0Config – (System) User Encoded: C:Documents and Settingsbalaguerj.000My DocumentsAdvansysFormativEncoded Output – (System) User Flexalock: C:Documents and Settingsbalaguerj.000My DocumentsAdvansysFormativFlexalock Output – (System) User Backup: C:Documents and Settingsbalaguerj.000My DocumentsAdvansysFormativLibrary Backup – (System) Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System) Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System) Common Help: C:Program FilesAdvansysFormativHelp – (System) Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

    Client Options

    Portal Folder Enabled: True
    Portal Folder Deleted: False
    Portal Folder Name: Formativ Portals
    Display Exceptions: True
    Redirect Associations: True
    Main Menu Caption: A&pplets
    Mode: 229
    Formativ is enabled
    Applet creation is not allowed
    Client integrations are enabled
    Formativ menu is disabled
    Favorites menu is disabled
    Applet recording is allowed
    Enable intelligent applet caching
    Update applet cache on client startup
    Debug Mode: False
    Exception Dialog: True
    Include Groups: True
    Max Traversal: 10
    Word Limit?: True
    Limit Count: 2

    Protocols

    Order: 2
    Override: 0

    LDAP Settings

    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: True
    Automatic Login: False
    Anonymous Login: False
    Save Password: True
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False

    Solution Packs

    None.

    Library Integration Exceptions:

    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 1.6
    1.6.0.1 10/07/2003 11:20:10 am
    Advansys Formativ Tray Interface (FORMATIV.EXE) 1.6
    1.6.0.0 01/07/2003 05:19:12 pm
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 1.6
    1.6.0.0 22/08/2003 11:03:56 am
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 1.6
    1.6.0.0 31/07/2003 05:47:10 pm
    Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 1.6
    1.6.0.8 07/11/2003 03:47:26 pm
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.6
    1.6.0.8 06/11/2003 01:26:48 pm
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6
    1.6.0.0 01/07/2003 05:18:30 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6
    1.6.0.0 24/06/2003 10:40:50 am
    Advansys Formativ Interface Loader (UILOAD.DLL) 1.6
    1.6.0.0 01/07/2003 05:19:52 pm
    Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5
    1.5.1.0 13/09/2002 11:53:26 am
    Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5
    1.5.1.0 13/09/2002 11:53:08 am
    Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5
    1.5.1.0 13/09/2002 11:52:56 am
    Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5
    1.5.1.0 13/09/2002 11:52:38 am

    LDAP File Version Information:

    Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0
    2.9.0 27/01/2003 10:08:08 pm
    Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0
    2.9.0 27/01/2003 10:10:04 pm
    Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0
    2.9.0 27/01/2003 10:09:24 pm

    GroupWise File Version Information:

    Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 5.5.6.1
    5.5.6.1 13/12/2001 06:41:32 pm
    GroupWise C3PO Manager (GWDT31.DLL) 5.0
    0.01 13/12/2001 05:53:46 pm
    Novell GroupWise 5 Address Book (ADDRBOOK.EXE) 1.1.0.0
    1.1.0.377 18/12/2001 11:18:02 am
    Novell GroupWise 5 Address Book (GWABU1.DLL) 1.1.0.0
    1.1.0.748 18/12/2001 11:16:22 am
    GroupWare Object Library (GWCMA1.DLL) 5.5
    2.0 13/12/2001 05:27:08 pm
    GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 1, 0,
    0, 1 1, 0, 0, 1 13/12/2001 05:38:02 pm
    GroupWise Attachments ActiveX Control Module (GWATT1.OCX) 1, 0,
    0, 1 1, 0, 0, 1 13/12/2001 06:00:58 pm
    GroupWise Notify (NOTIFY.EXE) 1.0
    1.0 13/12/2001 05:35:04 pm
    GroupWise Admin API (GWCMB1.DLL) 5.5
    2.0 13/12/2001 07:35:10 pm

    GroupWise Interface Language:

    Language: US

    GroupWise Address Books:

    AB Modal From Toolbar: Not specified
    Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE.Frequent Contacts Delimiter Characters: , Display Name Format: L, F Name Search Mode: No

    Third Party Handlers

    DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6
    1.6.0.0 01/07/2003 05:18:30 pm

    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory

    Trialware Applets:

    Business Solutions Pack 1.5 – Registered. Audit code: 04010250FBR55

    Available Applets:

    C:Documents and Settingsbalaguerj.000Local SettingsApplication DataAdvansysFormativ1.0Cache{C0D880FA-F58E-4005-B772-79534AFD8A18}Template
    System_bsp_Flexalock.vbf; Library: CN=WW Applets.OU=FORMATIV.O=ww; Int
    Enabled: Yes; Favorite: No; Run Menu: Yes

  • Author
    Replies
  • #5276
    Support 1
    Participant

    Thank you for your enquiry.

    The Templates solution obtains information about the local and shared folders from an INI file in the workstation’s Windows folder.

    There might be some reason why, for user B, Templates is failing to read this INI file correctly. We will be sending a test applet to your email address for you to run in order to see what is being loaded from the INI file.

    By the way, I notice that your installed version of Formativ is 1.6.0.8. You may wish to consider doing a free upgrade to version 1.6.0.13, which adds a number of improvements.

    Regards,
    Advansys Support

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