/ Forums / Advansys Formativ / Formativ Runtime / High memory with Formativ version 2 and Grpwise client 6.5.4 High memory on pc

  • Creator
    Topic
  • #3749
    SandD
    Participant

    We are running Formativ runtime version 2 and GroupWise client 6.5 sp4 on some test users and we are seeing high memory usage on the user PC.
    Any ideas

    Thanks
    David

  • Author
    Replies
  • #5994
    Support 1a
    Participant

    Thank you for your question.

    We are not aware of any inherent problems in this area. To provide a meaningful reply, could you please provide more information about what you are seeing? For example (and the following is not exhaustive):

    – We would need to see your config information for full version details, etc. From the main GroupWise menu, select Help | About Formativ. When the about box appears, select the configuration tab, then press the ‘copy to clipboard’ button. Paste the contents of the clipboard into a message to support@advansyscorp.com.

    – How are you determining message usage levels on these machines?

    – How does memory use compare to other machines running Formativ?

    – Does the memory usuage reduce when GroupWise is shut down?

    – Have you always noticed this, or is this a new observation? If new, what has changed on these computers?

    – Does the increase in memory usage appear to be linked to a specific applet?

    – Does memory use increase when GroupWise is started, or do you have to run an applet to see it increase?

    – Does memory use remain low if you disable Formativ via the control panel?

    Kind regards,

    Advansys Support

    #5989
    wilsonc
    Participant

    I am seeing the exact same issue with Formativ version 2, Groupwise 6.5.1.

    I’m trying to import CSV information into a new Groupwise address book. The original CSV file contained many thousands of entries, so I split the file into multiple CSV files, each with about a thousand entries. I still am unable to import the information into an address book without Groupwise eating up all of the available memory on the machine. In task manager, you can watch memory usage grow and grow, as if there’s a leak. I left it running overnight, and when I came in this morning Groupwise was holding over 1GB of memory. I had to end the task, and the import was only partially complete.

    Without Formative/CSV import running, Groupwise uses about 20MB of memory, and it is quite stable. It’s only with the formative applet running that I see these symptoms.

    (I had to import CSV information a couple of years back on Formativ 1.6, and I had the exact same problem.)

    Memory usage returns to normal as soon as Groupwise is killed from the task bar, and remains normal until I try to restart the CSV import again.

    Thanks in advance.
    Chris

    #5993
    wilsonc
    Participant

    It’s also occurred to me that perhaps Groupwise is not able to handle many thousands of address book entries. In my case, we are merging with another company and the entire book is in excess of 15,000 entries. Is this too much for Formativ/CSV import to handle? Does Novell have a recommended maximum number of address book entries?

    Thanks, Chris

    #5985
    MA
    Participant

    Process of creating thousand of GroupWise address book entries can be very slow. I have noticed the creating process slows down after 300+ entries. Do you see the same behaviour if you split the file into smaller portion (500/300 entries)?

    Hope this helps.
    MA

    #5991
    Support 2
    Moderator

    Thanks MA. Performance problems with the GroupWise Address Book APIs is a known issue, including memory leaks. Novell has addressed some of these problems in the later releases of the GroupWise Windows Clients.

    It is recommended that you try again with the GroupWise Windows Client 6.5.5 or higher (6.5.6 is still in beta).

    Regards,

    Advansys Support

    #5992
    SandD
    Participant

    Is the memory leak on both the server and PC?

    posted January 17, 2006 06:31 PM
    ——————————————————————————–
    Thanks MA. Performance problems with the GroupWise Address Book APIs is a known issue, including memory leaks. Novell has addressed some of these problems in the later releases of the GroupWise Windows Clients.

    It is recommended that you try again with the GroupWise Windows Client 6.5.5 or higher (6.5.6 is still in beta).

    Regards,

    Advansys Support

    #5987
    Support 2
    Moderator

    The memory leak of which we are aware is in the workstation client software. We noticed significant performance improvements in address book API read access with 6.5.5 and GroupWise 7.0. However, we have not carried out performance tests on address book entry creation.

    Regards,

    Advansys Support

    #5988
    wilsonc
    Participant

    I installed the GW 6.5.5 client yesterday afternoon, and tried to import 1000 entries again. It was still moving quite slowly when I started (but maybe a little bit faster than before), so I left it running overnight.

    The import did finish by the time I got into the office this morning. Groupwise memory was sitting at 675MB according to the Windows Task Manager…until I shut down Groupwise and restarted it.

    Only 11,000 entries to go. I’ll post back when I finish in 11 days…

    #5986
    SandD
    Participant

    Try Minimizing GroupWise and see if it free up memory. This is what I am seeing.

    #5990
    Support 1a
    Participant

    The Object API (used to add entries to Address books) is the most likely culprit here. This is all client side, so I don’t expect any impact on the server’s memory.

    As mentioned by Support 2, adding more than 300 or so entries results in severe slowdowns, and as you are seeing, extensive memory use. Adding 15000 entries will certainly tax the system.

    I think some of these issue may have been addressed in GroupWise 7.

    Advansys Support

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