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  • #4828
    jneureut
    Participant

    I current have Grouopwise installed on a Windows XP pc and have Outlook 2007. I read that there is an issues using Novell MAPI default settings with Outlook.
    How do you create a profile for Outlook to use with the PST Creator? The only profiles I have available to select are Novell Default Settings or Novell GroupWise when prompted.
    I can create a new profile and manually congiure the server settings for POP or IMAP with bogus information for the Name, Email address and Server information but is this the correct way to handle it?

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  • #9130
    Support 3
    Participant

    The information below copied from PST Creator’s user guide…

    quote:


    Prevent Outlook using Novell MAPI default settings. There are known MAPI configuration issues when running both the GroupWise client and Outlook on the same workstation. Prior to conversion, to prevent Outlook using Novell MAPI default settings, configure the Outlook client to prompt on startup for the MAPI profile to be used.

    You can configure this behavior in the Outlook client under Options | Mail Services | Prompt for a profile to be used. On Windows 2000 or above, you can also set this option by using the Windows Control Panel | Mail | Show Profiles, “When starting Microsoft Outlook, use this profile:” Prompt for a profile to be used. When Outlook starts and prompts you for the profile, select the appropriate one to connect to your Outlook data.


    Outlook profile lets you to send & receive emails using its address, if you provide incorrect information then you will not be able to send & receive emails in Outlook. In order to convert messages to Outlook using PST Creator, we recommend to use Outlook profile. PST Creator do not send or receive messages, the solution should work with incorrect accounts information.

    In profile configuration screen, please make sure to set to “Prompt for a profile to be used” option. PST Creator will show the profile selection dialog and you will need to select the Outlook profile.

    See the following thread for more information about profile and steps to create a new profile:

    http://office.microsoft.com/en-us/outlook/HA011471581033.aspx?pid=CL100626971033

    Hope this helps.

    Regards,
    Advansys Support

    #9132
    jneureut
    Participant

    You mention to select the Outlook Profile but I do not have that profile as an option. Only one thast show are are the ones I stated previously Novell Default Settings and Novell GroupWise.
    So when I add a new profile I select Manually configure server settings or addional server types. Then I am prompted to choose an E-mail service: Internet E-mail, Microsoft Exchange or Other. Internet E-mail and Microsoft Exchange require me to enter information that I do not have. If I select Other I have Novell GroupWise and Outlook Mobile Service (Text Messaging)as options. Should I select the Outlook Mobile Service since that is the only thing I have that is close to an Outlook Profile to choose from?

    #9134
    Support 3
    Participant

    Please see the earlier Microsoft feature topic about steps to create a new profile.

    For your convenience, here are the steps:

    – Start -> Control Panel -> Mail -> Show Profiles -> Add -> Enter a Profile Name -> Choose Email (Add a new e-mail account) -> Choose POP3.
    – Enter name, email address, Incoming & outgoing mail server (should work with incorrect information).
    – Press Next and complete the process.
    – Choose the radio option in Mail dialog earlier to ‘Prompt for a profile to be used’ -> Press OK.

    Execute the PST Creator, it will prompt to select the profile, choose the profile created.

    Hope this helps.

    Regards,
    Advansys Support

    [This message was edited by Support 3 on March 30, 2010 at 02:50 PM.]

    #9133
    jneureut
    Participant

    I tried it using the Outlook Mobile Service (Text Messaging) which worked. I also used your suggestion and entered incorrect information for a POP3 account and that also worked. So my first post was correct in saying that I could just put in any information just to creat a profile to select. I just wanted to make sure that was not going to cause any issues.
    Thank you for your assistance.

    #9131
    Support 3
    Participant

    Great, thanks for letting us know and glad it was of assistance.

    Regards,
    Advansys Support

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