/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Error – Folder metadata file could not be loaded.

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    Topic
  • #4967
    abailey33
    Participant

    I get the error above when I run the viewer on two of my archives. After clearing the error, the archive is displayed (mailbox, folders, etc.) but appears to be completely empty. I ran GWCheck before the archive. The archive log file shows no errors. I double-checked the existence of the …media-01_metadata folder and its contents…everything seems to be in order.

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    Replies
  • #9454
    Support 1
    Participant

    Thank you for reporting this problem.

    Please send the process log file and a zipfile containing the contents of the “_metadata” folder to support@advansyscorp.com.

    The data included in these files includes only message subject, sender, recipients and date; it does not include message body text. The data may also include contact names and email addresses, if personal address books were archived.

    Regards,
    Advansys Support

    #9456
    tentaal
    Participant

    Hello,

    I have the same error. Is there any solution about it?

    Thanks in advance.

    #9455
    Support 1
    Participant

    This enquiry has been replied to by direct email.

    Regards,
    Advansys Support

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