/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / Default Stationary will not insert

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    Topic
  • #4745
    jgolda
    Participant

    I saw a similar problem in a post back in 2005, I did not, however, see the solution.
    Basically, I can hold shift, go in and choose a stationary, and it inserts it fine, but once I set one to default, and change the user mode to “insert the default stationery”, nothing comes up. When I click the stationery icon. It just says “initializing,” and then the window goes away…no e-mail comes up.

    Thanks for your help

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    Replies
  • #8924
    Support 3
    Participant

    Sorry, we could not find the response to the earlier thread. May be the issue has been resolved by the user.

    Anyway, we have able to re-produce the problem today. It appears that the issue of initializing dialog only happen if the Stationery solution unable to locate the default stationery file. For example: You can re-produce the issue by setting the the default stationery to “Cappucino Note” then rename the “Cappucino Note” stationery file name in the disk, usually in “C:Documents and SettingsUSER_NAMELocal SettingsApplication DataAdvansysFormativ1.0DataStationeryExamples”.

    Solution:

    • Reset the default stationery. Hold the SHIFT key down prior to execute the Stationery solution, select a stationery and click “Set as default” option.
    • Edit the stationery ini file, usually in “C:Documents and SettingsUSER_NAMELocal SettingsApplication DataAdvansysFormativ1.0Configstationery.ini”. Update the “Last Stationery” value. For example: “Last Stationery=Cappucino Note”.

    I have created a bug entry for this issue and we will fix this in future release.

    Regards,
    Advansys Support

    #8923
    jgolda
    Participant

    Thank you for your quick response.

    #8925
    Support 3
    Participant

    Thanks for your feedback. Please do not hesitate to contact us if you have any further questions or comments.

    Regards,
    Advansys Support

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