/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Process performance counter is disabled so the requested operation cannot be performed

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    Topic
  • #4952
    jneureut
    Participant

    I am accesing an archive to go mailbox off of a network drive. After performing a search I click on a message that was found and the error Process performance counter is disabled so the requested operation cannot be performed comes up.

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    Replies
  • #9417
    Support 1
    Participant

    Sorry the delay.

    I am not sure what has caused this error, but our engineers are looking into it.

    You mentioned that you are accessing an archive that is on a network drive. Have you already followed the directions for Running Archive To Go from a Network drive?

    Are you running the Finder from a non-admin account?

    Are you running Finder locally on a Windows Server 2003 machine? If so, this problem should be fixed by adding your account to the Performance Counter user group.

    Regards,
    Advansys Support

    [This message was edited by Support 1 on October 15, 2007 at 06:32 PM.]

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