Cannot archive single user

[George]

Hello.

I have a single user license of the PST Creator. I have had to re-archive the user since their mailbox has grown since the license was purchased.

When I try to use this new archive with the PST creator, it only shows up as Trial mode.

Why is this?

Topic

[Support 3]

It appears, re archived account failed to meet conditions used in the license file. We have sent direct email about additional information to troubleshoot.

Regards,
Advansys Support

[Author]

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