/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / Stationary pushes senders message to right reply

  • Creator
    Topic
  • #4821
    NosajNH
    Participant

    We have custom HTML based stationary that when it is used in a reply or forward situation it moves the senders message to the right as opposed to down like the templates do.

  • Author
    Replies
  • #9124
    Support 2
    Moderator

    Hi,

    As the Stationery solution does not control the message layout, the issue is within your custom HTML. It sounds like the area in which the text is being entered is within an incorrect tag, such as the wrong cell in a table or within an incorrect DIV tag.

    If you have not done so already, it is probably a good idea to review the sample templates which ship with the solution.

    Kind Regards,

    Advansys Support

    #9121
    NosajNH
    Participant

    Thank you for your reply. As I was checking through the sample templates I found one of the samples which happens to closely resemble what we are using and it experiences the same problem. Is there anything that can be done about this? The template that experiences the same issue is Example-Email By Design.

    #9120
    Support 2
    Moderator

    Thanks for the update. Can you send your template to supportATadvansyscorp.com? We may be able to see what is wrong and recommend a solution.

    Kind Regards,

    Advansys Support

    #9123
    Support 3
    Participant

    Could you also email your Formativ Configuration information. You can access this via the main GroupWise menus: Help | About Formativ. When the ‘About Box’ appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then paste the contents of the clipboard into your reply.

    Regards,

    Advansys Support

    #9122
    NosajNH
    Participant

    Formativ Runtime – Version 2.5.0.0
    Build 2.5.0.0
    Registered: YES (Audit Code – “1012051FSR2”)
    TLS Remaining: 1022
    Caching Protocol: NDAP
    No config object found in NDS – checking the registry

    Operating System:

    Windows 7 32-bit

    Internet Explorer:

    6.1.7600.16385 (win7_rtm.090713-1255)

    Cache File System:

    NTFS

    Current User Configuration:

    Location of Files

    User Solutions: C:UsersjasonDocumentsAdvansysFormativApplets – (System)
    User Data: C:UsersjasonAppDataLocalAdvansysFormativ1.0Data – (System)
    User Cache: C:UsersjasonAppDataLocalAdvansysFormativ1.0Cache – (System)
    User Images: C:UsersjasonAppDataLocalAdvansysFormativ1.0Images – (System)
    User Config: C:UsersjasonAppDataLocalAdvansysFormativ1.0Config – (System)
    User Encoded: C:UsersjasonDocumentsAdvansysFormativEncoded Output – (System)
    User Flexalock: C:UsersjasonDocumentsAdvansysFormativFlexalock Output – (System)
    User Backup: C:UsersjasonDocumentsAdvansysFormativLibrary Backup – (System)
    Common Solutions: C:ProgramDataAdvansysFormativ1.0Applets – (System)
    Common Data: C:ProgramDataAdvansysFormativ1.0Data – (System)
    Common Help: C:Program FilesAdvansysFormativHelp – (System)
    Common Manifests: C:ProgramDataAdvansysFormativ1.0System – (System)

    Client Options

    Portal Folder Enabled: True
    Portal Folder Deleted: False
    Portal Folder Name: Formativ Portals
    Display Exceptions: True
    Redirect Associations: False
    Main Menu Caption: A&pplets
    Mode: 255
    Formativ is enabled
    Applet creation is allowed
    Client integrations are enabled
    Formativ menu is enabled
    Favorites menu is enabled
    Applet recording is allowed
    Enable intelligent Applet caching
    Update Applet cache on client startup
    Debug Mode: False
    Exception Dialog: True
    Include Groups: True
    Max Traversal: 10
    Word Limit?: False
    Limit Count: 2

    Protocols

    Order: 2
    Override: 0

    LDAP Settings

    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: True
    Automatic Login: False
    Anonymous Login: False
    Save Password: True
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False

    Solution Packs

    Stationery 2.0 by Advansys Pty Limited (http://www.advansyscorp.com) – Registered (C:ProgramDataAdvansysFormativ1.0SystemStationery.mnf)
    1: Stationery_Flexalock

    Library Integration Exceptions:

    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 2.0.1 2.0.1.0 29/11/2010 07:46:36 pm
    Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0.1 2.0.1.0 29/11/2010 07:46:36 pm
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.5.0 2.5.0.0 29/11/2010 07:46:34 pm
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0.1 2.0.1.0 29/11/2010 07:46:34 pm
    Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.5.0.0 2.5.0.0 29/11/2010 07:46:20 pm
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0.1 2.0.1.0 29/11/2010 07:46:38 pm
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.2.0 23/12/2008 03:59:26 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 23/10/2007 06:54:32 pm
    Advansys Formativ Interface Loader (UILOAD.DLL) 2.0.1 2.0.1.0 29/11/2010 07:46:36 pm

    LDAP File Version Information:

    Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 13/12/2007 06:01:48 pm
    Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 13/12/2007 06:01:48 pm
    Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 13/12/2007 06:01:48 pm

    GroupWise File Version Information:

    Novell GroupWise Client (GRPWISE.EXE) 8.0.1 8.0.1 13/11/2009 01:07:16 pm
    Novell GroupWise C3PO Manager (GWDT31.DLL) 8.0.1 8.0.1 13/11/2009 01:08:00 pm
    Novell GroupWise Address Book (ADDRBOOK.EXE) 8.0.1 8.0.1 13/11/2009 01:07:00 pm
    Novell GroupWise Address Book (GWABU1.DLL) 8.0.1 8.0.1 13/11/2009 01:07:24 pm
    Novell GroupWiseObject Library (GWCMA1.DLL) 8.0.1 8.0.1 13/11/2009 01:07:48 pm
    Novell GroupWise Import Module (GWIMPEXE.EXE) 8.0.1 8.0.1 13/11/2009 01:10:28 pm
    Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 8.0.1 8.0.1 13/11/2009 01:11:16 pm
    GroupWise Attachments ActiveX Control (GWATT1.OCX) 8.0.1 8.0.1 13/11/2009 01:07:34 pm
    Novell GroupWise Notify (NOTIFY.EXE) 8.0.1 8.0.1 13/11/2009 01:11:40 pm
    Novell GroupWise Admin API (GWCMB1.DLL) 8.0.1 8.0.1 13/11/2009 01:07:56 pm

    GroupWise Interface Language:

    Language: EN

    GroupWise Address Books:

    AB Modal From Toolbar: No
    Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE. Frequent Contacts (Phil Desbien)
    Delimiter Characters: ,;
    Display Name Format: F L
    Name Search Mode: No

    Third Party Handlers

    DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.2.0 23/12/2008 03:59:26 pm

    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory

    Trialware Applets:

    Stationery 2.0 – Registered. Audit code: 1012051ST2

    Available Applets:

    C:UsersjasonDocumentsAdvansysFormativAppletsAddress Book Entry to Clipboard_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:UsersjasonDocumentsAdvansysFormativAppletsCreate Anniversaries_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:UsersjasonDocumentsAdvansysFormativAppletsRemove Duplicate Address Book Entries_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:ProgramDataAdvansysFormativ1.0AppletsSmartFields Assistant_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:ProgramDataAdvansysFormativ1.0AppletsStationery_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

    #9118
    Support 3
    Participant

    Thanks, all information looks ok in Formativ configuration.

    Please email your stationary template and also a sample message where you see the behaviour (as an attachment) so we can review and provide some suggestions.

    Regards,

    Advansys Support

    #9119
    Support 3
    Participant

    For the record the issue above resolved by following suggestions.

    quote:


    The problem is in your first table, where you have align=left. To prevent text from appearing at the side of a table, you need to have the framework tables set to align=center.

    <TABLE border=0 cellSpacing=0 cellPadding=0 width=”98%” align=center>


    Regards,

    Advansys Support

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