/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / Error messages when running business applets

  • Creator
    Topic
  • #4601
    nsjoberg
    Participant

    My Formativ has been crippled since summer. I am unable to run most applets from the Business Solutions pack. For example, running Multiple Signatures, I get this error: expected statement at line 67 column 1. Cannot parse – it contains errors.

    In the Print Addressbook to Word applet I get the same message for line 217 column 2.

    I am running version 1.0.2.3 and was able to run both of these in the past. I have uninstalled and reinstalled many times. And I installed version 1.5 and now have a 1.5 control panel even though I removed 1.5 and put 1.0 back on. I just cannot make it work. Please help me!

    Here is the configuration info from my computer:

    NDS Administered: YES
    User: ISNANCYS.HGA_MPLS
    Security Level: User
    No USER config object found
    No GROUP config objects found
    No OU config object found
    No O config objects found
    No config object found in NDS – checking the registry
    Config data found in the registry
    Admin
    TLS Remaining: 10

    Operating System Information:

    Windows NT 4.x

    Current User Configuration:

    Data: C:Program FilesAdvansysFormativData
    Local applets: C:Program FilesAdvansysFormativLocal
    Encoded applets: C:Program FilesAdvansysFormativEncoded
    Library Backup: C:Program FilesAdvansysFormativData
    Menu Caption: A&pplets
    Mode: 127
    eDirectory Administered: 1
    Current Line: 202
    Debug Mode: 0
    Exception Dialog: 1
    Include Groups in Discovery: 1
    List Width: 258
    Max Traversal: 10
    Window Height: 776
    Window Left: -4
    Window State: 2
    Window Top: -4
    Window Width: 1032
    Word Limit: 1
    Word Limit Count: 2

    Formativ File Version Information:

    Advansys Formativ Admin (FORMATIV.DLL) 1.0.2.3 (1.0.2.3)
    Advansys Formativ Tray Interface (FORMATIV.EXE) 1.0.2.0 (1.0.2.0)
    Advansys Formativ Applet Generator (SCRIPTGEN.DLL) 1.0.2.0 (1.0.2.0)
    Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.0.2.0 (1.0.2.0)
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.0.2.0 (1.0.2.0)
    Advansys Formativ VBS Safe (VBSSAFE.EXE) 1.0.2.0 (1.0.2.0)

    GroupWise File Version Information:

    Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 6.0.1 (6.0.1)
    Novell GroupWise C3PO Manager () 6.0.1 (6.0.1)
    Novell GroupWise 5 Address Book (ADDRBOOK.EXE) 6.0.1.0 (6.0.1.0)
    Novell GroupWise 5 Address Book (GWABU1.DLL) 6.0.1.0 (6.0.1.0)
    Novell GroupWise Object Library () 6.0.1 (6.0.1)

    GroupWise TPH Entries

    DLL1 C:PROGRA~1ADVANSYSFORMATIVTokenBlocker.dll
    DLL2 C:PROGRA~1ADVANSYSFORMATIVScriptRecorder.dll

    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.BROWSER
    FaxWare for GroupWise
    Events
    OnReady
    OnShutdown
    Objects
    CommandFactory
    EventMonitor
    HGAGWX
    Events
    OnReady
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    FaxWare for GroupWise
    Events
    OnReady
    OnShutdown
    Objects
    EventMonitor
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Objects
    CommandFactory
    HGAGWX
    Events
    OnReady
    Objects
    CommandFactory
    EventMonitor
    GW.MESSAGE.MAIL.FAXWARE
    FaxWare for GroupWise
    Objects
    IconFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.PHONE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory

  • Author
    Replies
  • #8524
    Support 1a
    Participant

    Sorry to hear you are having problems.

    Is it possible that you installed a newer version of the Business Solutions Pack applets around the time the applets stopped working? Assuming you could once run the applets, something must have changed within your environment.

    I would suggest the following steps:

    1. Use Windows Add/Remove programs to uninstall whatever version of Formativ is currently installed.

    2. Because you have a mix of old and new Business Solution Pack applets, manually backup all applets from your C:Program FilesAdvansysFormativLocal directory, then delete them.

    3. Manually delete the file formativ.cpl from the windows system32 directory.

    4. Install the version of Formativ you own a licence for. If you have not purchased a licence, install version 1.5. (Note you cannot mix version 1.0.x and 1.5 Business Solutions Pack Applets).

    5. I would suggest you open the Formativ Control panel applet, select the ‘Support’ tab and check the ’95/98/NT fix’ checkbox.

    If you still encounter problems, please email the following to support@advansyscorp.com:

    1. Your configuration information via the GroupWise main menu (Help|About Formativ)

    2. The zipped contents of your C:Program FilesAdvansysFormativLocal directory.

    Thank you.

    Advansys support

    #8520
    nsjoberg
    Participant

    I really appreciate your quick response. I will give it a try.

    And to answer your question, the applets stopped working before I installed the upgrade. The only change I can think of is that we started using Norton virus protection, but I disabled it at the suggestion of Advansys support.

    When I saw that 1.5 was just released I uninstalled 1.0 then installed 1.5. At first we were not aware that we needed to purchase an upgrade. Regardless, I went back to 1.0 hoping I could make it work like it used to.

    My coworker has no problem running 1.0. Are you aware of any possible software conflicts I could look for? Thanks again –
    NSjoberg

    #8521
    nsjoberg
    Participant

    I have followed your instructions about removing and reinstalling. However, in the control panel Support tab, there is no ’95/98/NT fix’ checkbox. Instead it says ‘Debug Mode – use only if requested by Advansys’.

    Should I check this box or not? Thanks!

    #8517
    Support 1a
    Participant

    Sorry – my mistake. The option I referred to only exists in version 1.5. Don’t check the Debug mode option.

    We are not aware of any software conflicts. I note you are using Faxware, and something called ‘HGAGWX’, but I assume these were installed before you encountered a problem?

    The first step would be to ensure all your local applets have been removed/backed up, then re-install version 1.0.x. The error message you describe is indicative of a newer applet (i.e. version 1.5) being executed with an older version of Formativ.

    Please let us know how you proceed.

    Advansys Support

    #8518
    nsjoberg
    Participant

    The HGAGWX files were removed. It was developed to test one of our projects.

    I also uninstalled version 1.0 and removed every trace of Advansys/Formativ except for my IE shortcuts to your web pages. I rebooted and re-installed ver. 1.0.2.3.

    I still get this error running multiple signatures applet:
    Formativ Applet compilation error
    Expected statement at line 67, column 1

    However I am able to run Proxy and Find/Replace just fine.

    I looked at the config.log in the advansys/formativ directory and found this message:
    NDS Administered: YES
    User: ISNANCYS.HGA_MPLS
    Security Level: User
    No USER config object found
    No GROUP config objects found
    No OU config object found
    No O config objects found
    No config object found in NDS – checking the registry
    Config data found in the registry

    I haven’t tried any of the others such as publish address book or folder list because we have Word97 and I don’t think the applets work with 97, do they?

    Maybe you could send me a fresh copy of version 1 install to make sure I’ve got the latest.

    Any other ideas? Thank you very much.

    Nancy

    #8519
    nsjoberg
    Participant

    I am running Formativ Admin but we are not using NDS integration. I have used the default file locations.

    I had installed version 1.5 a few days ago, but I also removed that before I reinstalled version 1. I am not using any applets created under 1.5, just the ones that get installed with version 1.

    I really hope you can help me pin this down. Thanks again.
    Nancy

    #8516
    Support 1a
    Participant

    I am sure we will be able to resolve this issue.

    Could you please email the following to support@advansyscorp.com:

    1. Your configuration information via the GroupWise main menu Help|About Formativ.

    2. The zipped contents of your C:Program FilesAdvansysFormativLocal directory.

    Thank you,

    Advansys Support

    #8523
    nsjoberg
    Participant

    Thank you for staying with me to solve this. I have emailed the info you requested.

    #8522
    Support 1a
    Participant

    We have received the requested information. We’ll be in contact shortly.

    Advansys Support

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