Error messages when running business applets

[nsjoberg]

My Formativ has been crippled since summer. I am unable to run most applets from the Business Solutions pack. For example, running Multiple Signatures, I get this error: expected statement at line 67 column 1. Cannot parse – it contains errors.

In the Print Addressbook to Word applet I get the same message for line 217 column 2.

I am running version 1.0.2.3 and was able to run both of these in the past. I have uninstalled and reinstalled many times. And I installed version 1.5 and now have a 1.5 control panel even though I removed 1.5 and put 1.0 back on. I just cannot make it work. Please help me!

Here is the configuration info from my computer:

NDS Administered: YES
User: ISNANCYS.HGA_MPLS
Security Level: User
No USER config object found
No GROUP config objects found
No OU config object found
No O config objects found
No config object found in NDS – checking the registry
Config data found in the registry
Admin
TLS Remaining: 10

Operating System Information:

Windows NT 4.x

Current User Configuration:

Data: C:Program FilesAdvansysFormativData
Local applets: C:Program FilesAdvansysFormativLocal
Encoded applets: C:Program FilesAdvansysFormativEncoded
Library Backup: C:Program FilesAdvansysFormativData
Menu Caption: A&pplets
Mode: 127
eDirectory Administered: 1
Current Line: 202
Debug Mode: 0
Exception Dialog: 1
Include Groups in Discovery: 1
List Width: 258
Max Traversal: 10
Window Height: 776
Window Left: -4
Window State: 2
Window Top: -4
Window Width: 1032
Word Limit: 1
Word Limit Count: 2

Formativ File Version Information:

Advansys Formativ Admin (FORMATIV.DLL) 1.0.2.3 (1.0.2.3)
Advansys Formativ Tray Interface (FORMATIV.EXE) 1.0.2.0 (1.0.2.0)
Advansys Formativ Applet Generator (SCRIPTGEN.DLL) 1.0.2.0 (1.0.2.0)
Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.0.2.0 (1.0.2.0)
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.0.2.0 (1.0.2.0)
Advansys Formativ VBS Safe (VBSSAFE.EXE) 1.0.2.0 (1.0.2.0)

GroupWise File Version Information:

Novell GroupWise 32-bit Windows Client (GRPWISE.EXE) 6.0.1 (6.0.1)
Novell GroupWise C3PO Manager () 6.0.1 (6.0.1)
Novell GroupWise 5 Address Book (ADDRBOOK.EXE) 6.0.1.0 (6.0.1.0)
Novell GroupWise 5 Address Book (GWABU1.DLL) 6.0.1.0 (6.0.1.0)
Novell GroupWise Object Library () 6.0.1 (6.0.1)

GroupWise TPH Entries

DLL1 C:PROGRA~1ADVANSYSFORMATIVTokenBlocker.dll
DLL2 C:PROGRA~1ADVANSYSFORMATIVScriptRecorder.dll

GroupWise C3PO Entries:

GW.CLIENT
Advansys.formativ
Events
OnReady
OnShutDown
Objects
CommandFactory
EventMonitor
GW.CLIENT.WINDOW.ATTACHVIEWER
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.BROWSER
FaxWare for GroupWise
Events
OnReady
OnShutdown
Objects
CommandFactory
EventMonitor
HGAGWX
Events
OnReady
Objects
CommandFactory
EventMonitor
GW.CLIENT.WINDOW.CALENDAR
Advansys.formativ
Objects
CommandFactory
FaxWare for GroupWise
Events
OnReady
OnShutdown
Objects
EventMonitor
CommandFactory
GW.CLIENT.WINDOW.FINDRESULTS
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE
Advansys.formativ
Events
OnDelivery
Objects
EventMonitor
GW.MESSAGE.APPOINTMENT
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.DISCUSSION
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.MAIL
Advansys.formativ
Objects
CommandFactory
HGAGWX
Events
OnReady
Objects
CommandFactory
EventMonitor
GW.MESSAGE.MAIL.FAXWARE
FaxWare for GroupWise
Objects
IconFactory
GW.MESSAGE.NOTE
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.PHONE
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.TASK
Advansys.formativ
Objects
CommandFactory

Topic

[Support 1a]

Sorry to hear you are having problems.

Is it possible that you installed a newer version of the Business Solutions Pack applets around the time the applets stopped working? Assuming you could once run the applets, something must have changed within your environment.

I would suggest the following steps:

1. Use Windows Add/Remove programs to uninstall whatever version of Formativ is currently installed.

2. Because you have a mix of old and new Business Solution Pack applets, manually backup all applets from your C:Program FilesAdvansysFormativLocal directory, then delete them.

3. Manually delete the file formativ.cpl from the windows system32 directory.

4. Install the version of Formativ you own a licence for. If you have not purchased a licence, install version 1.5. (Note you cannot mix version 1.0.x and 1.5 Business Solutions Pack Applets).

5. I would suggest you open the Formativ Control panel applet, select the ‘Support’ tab and check the ’95/98/NT fix’ checkbox.

If you still encounter problems, please email the following to support@advansyscorp.com:

1. Your configuration information via the GroupWise main menu (Help|About Formativ)

2. The zipped contents of your C:Program FilesAdvansysFormativLocal directory.

Thank you.

Advansys support

[nsjoberg]

I really appreciate your quick response. I will give it a try.

And to answer your question, the applets stopped working before I installed the upgrade. The only change I can think of is that we started using Norton virus protection, but I disabled it at the suggestion of Advansys support.

When I saw that 1.5 was just released I uninstalled 1.0 then installed 1.5. At first we were not aware that we needed to purchase an upgrade. Regardless, I went back to 1.0 hoping I could make it work like it used to.

My coworker has no problem running 1.0. Are you aware of any possible software conflicts I could look for? Thanks again –
NSjoberg

[nsjoberg]

I have followed your instructions about removing and reinstalling. However, in the control panel Support tab, there is no ’95/98/NT fix’ checkbox. Instead it says ‘Debug Mode – use only if requested by Advansys’.

Should I check this box or not? Thanks!

[Support 1a]

Sorry – my mistake. The option I referred to only exists in version 1.5. Don’t check the Debug mode option.

We are not aware of any software conflicts. I note you are using Faxware, and something called ‘HGAGWX’, but I assume these were installed before you encountered a problem?

The first step would be to ensure all your local applets have been removed/backed up, then re-install version 1.0.x. The error message you describe is indicative of a newer applet (i.e. version 1.5) being executed with an older version of Formativ.

Please let us know how you proceed.

Advansys Support

[nsjoberg]

The HGAGWX files were removed. It was developed to test one of our projects.

I also uninstalled version 1.0 and removed every trace of Advansys/Formativ except for my IE shortcuts to your web pages. I rebooted and re-installed ver. 1.0.2.3.

I still get this error running multiple signatures applet:
Formativ Applet compilation error
Expected statement at line 67, column 1

However I am able to run Proxy and Find/Replace just fine.

I looked at the config.log in the advansys/formativ directory and found this message:
NDS Administered: YES
User: ISNANCYS.HGA_MPLS
Security Level: User
No USER config object found
No GROUP config objects found
No OU config object found
No O config objects found
No config object found in NDS – checking the registry
Config data found in the registry

I haven’t tried any of the others such as publish address book or folder list because we have Word97 and I don’t think the applets work with 97, do they?

Maybe you could send me a fresh copy of version 1 install to make sure I’ve got the latest.

Any other ideas? Thank you very much.

Nancy

[nsjoberg]

I am running Formativ Admin but we are not using NDS integration. I have used the default file locations.

I had installed version 1.5 a few days ago, but I also removed that before I reinstalled version 1. I am not using any applets created under 1.5, just the ones that get installed with version 1.

I really hope you can help me pin this down. Thanks again.
Nancy

[Support 1a]

I am sure we will be able to resolve this issue.

Could you please email the following to support@advansyscorp.com:

1. Your configuration information via the GroupWise main menu Help|About Formativ.

2. The zipped contents of your C:Program FilesAdvansysFormativLocal directory.

Thank you,

Advansys Support

[nsjoberg]

Thank you for staying with me to solve this. I have emailed the info you requested.

[Support 1a]

We have received the requested information. We’ll be in contact shortly.

Advansys Support

[Author]

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