/ Forums / Advansys Formativ / Formativ Runtime / “Applet” menu item appears 8 times in GW

  • Creator
    Topic
  • #3762
    jxm71
    Participant

    Just installed Runtime 2.0 and the Multiple Signature solution on a Win XP Pro SP2 workstation. GW ver. 6.5.5 and the “Applets” menu item will appear up to 8 times until I restart GW. Any idea what is causing this. Everything else seems to work so far.

    Thanks all

  • Author
    Replies
  • #6077
    Support 1
    Participant

    It sounds like something has gone awry during installation of Formativ Runtime. You note that “the ‘Applets’ menu item will appear up to 8 times until I restart GW.” Did this happen only once after installation? When you restart GW is there only one Applets menu?

    Could you send the Formativ configuration to support@advansyscorp.com, please? You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

    Regards,
    Advansys Support

    #6084
    jxm71
    Participant

    Thanks for the reply. When I restart GW the applet menu only appears once, initially. It when then start to appear over a period of minutes. I will send the config asap.

    Thanks again.

    #6082
    Support 3
    Participant

    We haven’t had any report about this type of issue. Looking forward to see your Formativ configuration.

    Regards,
    Advansys Support

    #6079
    jxm71
    Participant

    Ok. I finally have the config from the user’s workstation. I think things are running ok, but can support take a look at it?

    Here it is.

    Formativ Runtime – Version 2.0.1
    Build 2.0.1.0
    Registered: YES (Audit Code – “**************”)
    TLS Remaining: 1020
    Caching Protocol: NDAP
    No config object found in NDS – checking the registry

    Operating System:

    Windows XP

    Internet Explorer

    6.00.2900.2805 (xpsp_sp2_gdr.051130-1554)

    Cache File System:

    NTFS

    Current User Configuration:

    Location of Files

    User Solutions: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativApplets – (System)
    User Data: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
    User Cache: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
    User Images: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
    User Config: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
    User Encoded: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativEncoded Output – (System)
    User Flexalock: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativFlexalock Output – (System)
    User Backup: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativLibrary Backup – (System)
    Common Solutions: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
    Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
    Common Help: C:Program FilesAdvansysFormativHelp – (System)
    Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

    Client Options

    Portal Folder Enabled: True
    Portal Folder Deleted: False
    Portal Folder Name: IntelliReach
    Display Exceptions: True
    Redirect Associations: False
    Main Menu Caption: A&pplets
    Mode: 255
    Formativ is enabled
    Applet creation is allowed
    Client integrations are enabled
    Formativ menu is enabled
    Favorites menu is enabled
    Applet recording is allowed
    Enable intelligent Applet caching
    Update Applet cache on client startup
    Debug Mode: False
    Exception Dialog: True
    Include Groups: True
    Max Traversal: 10
    Word Limit?: False
    Limit Count: 2

    Protocols

    Order: 2
    Override: 0

    LDAP Settings

    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: True
    Automatic Login: False
    Anonymous Login: False
    Save Password: True
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False

    Solution Packs

    IntelliReach IntelliClient by IntelliReach (http://www.intellireach.com) – Registered (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Systemintellireach01.mnf)
    1: irgwms_flexalock
    2: irgwmssettings_flexalock
    3: irgwstartup_flexalock
    4: Unknown
    5: Unknown

    Multiple Signatures 2.0 by Advansys Pty Limited (http://www.advansyscorp.com) – Registered (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemMultiple Signatures.mnf)
    1: Multiple Signatures_Flexalock

    Library Integration Exceptions:

    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:26 am
    Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:24 am
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:22 am
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:20 am
    Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0.1 2.0.1.0 01/12/2005 10:53:06 am
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0.1 2.0.1.0 01/12/2005 10:53:28 am
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 03:17:36 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 11:40:50 am
    Advansys Formativ Interface Loader (UILOAD.DLL) 2.0.1 2.0.1.0 01/12/2005 10:53:24 am

    LDAP File Version Information:

    Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 11:08:08 pm
    Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 11:10:04 pm
    Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 11:09:24 pm

    GroupWise File Version Information:

    Novell GroupWise Client (GRPWISE.EXE) 6.5.6 6.5.6 01/02/2006 04:57:02 pm
    Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.6 6.5.6 01/02/2006 04:31:22 pm
    Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.6 6.5.6 01/02/2006 04:38:44 pm
    Novell GroupWise Address Book (GWABU1.DLL) 6.5.6 6.5.6 01/02/2006 04:38:10 pm
    Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.6 6.5.6 01/02/2006 04:26:58 pm
    Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.6 6.5.6 01/02/2006 05:00:46 pm
    Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.6 6.5.6 01/02/2006 05:06:00 pm
    GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.6 6.5.6 01/02/2006 04:35:48 pm
    Novell GroupWise Notify (NOTIFY.EXE) 6.5.6 6.5.6 01/02/2006 05:02:08 pm
    Novell GroupWise Admin API (GWCMB1.DLL) 6.5.6 6.5.6 01/02/2006 04:30:52 pm

    GroupWise Interface Language:

    Language: US

    GroupWise Address Books:

    AB Modal From Toolbar: Not specified
    Default Address Book: Not specified
    Delimiter Characters: Not specified
    Display Name Format: F L
    Name Search Mode: No

    Third Party Handlers

    DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 03:17:36 pm

    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    IRICGWPlugin
    Events
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Objects
    CommandFactory
    IRICGWPlugin
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Objects
    CommandFactory

    Trialware Applets:

    Multiple Signatures 2.0 – Registered. Audit code: **************
    IntelliReach IntelliClient – Registered. Audit code: *************

    Available Applets:

    C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Appletsirgwmssettings_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Appletsirgwms_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Appletsirgwstartup_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0AppletsMultiple Signatures_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0AppletsSmartFields Assistant_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

    #6080
    Support 3
    Participant

    Your configuration information shows that custom solutions installed (i.e. irgwmssettings_flexalock.vbf, irgwms_flexalock.vbf, etc). What are the integrations of these custom solutions (i.e GroupWise OnStartup, On message arrival, etc)?

    We will recommend you to go through the process of elimination path. Please uninstall all custom solutions, leaving only “Multiple Signatures” the active applet and restart GroupWise and try to reproduce the behaviours. If you unable to see the same behaviour then add one applet at a time.

    All the applets are store in the following folder. We will recommend you to make a backup of this folder before uninstalling the applets. Uninstall the applets using Control Panel – “Add or Remove programs” utility.

    “C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets”

    We look forward to hearing from you.

    Regards,
    Advansys Support

    [This message was edited by Support 3 on May 14, 2006 at 07:01 PM.]

    #6078
    jxm71
    Participant

    Yes, those custom solutions are put out by my SPAM filtering company to allow each user to access their own hold queue. This allows them to manage all held email. The company is Intellireach and the software running is the GroupWise client. The appearance of the Applet menu item only happens with both the Multi-Sig and Intellireach are running at the same time. If I disable one or the other the problem is gone. Any work arounds?

    #6086
    Support 3
    Participant

    “Multiple Signature” solution integrates to GroupWise toolbar, email toolbar and run menu. We think the run menu integration is causing the problem when Intellireach solutions installed. What are the integrations of the solutions provided by Intellireach?

    Another thought, may be you can disable the run menu integration of multiple signature or other applets. You can change the applet integrations using Formativ Studio or Creator (Open Formativ IDE – select the applet – Click Integrations tab – uncheck “This applets appears on the run menu” option).

    Regards,
    Advansys Support

    #6081
    jxm71
    Participant

    Ok. I have been playing around with it and have even spoke to support at Intellireach. The latest GW client (which I have from them) does not use Formativ any longer. While experimenting with Studio (did not fix any problem) I found that if I select an email and hit my delete key to trash the mail, that’s when the multiple occurrences of the “Applet” menu item happen. If I drag the email to the trash there is no multiple occurrences. This only pertains to email that have a signature inserted using multi-sig. Any of my other email it will not occur. How’s that for confusing?

    During all this, I still cannot get the “Applets” menu to disappear. Everything still works dispite the multiple menu items. Is there a way to completely eliminate it? I have tried the control panel and using Studio. It is still there.

    [This message was edited by jxm71 on May 16, 2006 at 09:08 AM.]

    #6083
    Support 2
    Moderator

    This sounds like a unique problem. If you don’t need the IntelliReach solutions and removing them solves the problem, this sounds like the best approach.

    Regards,

    Advansys Support

    #6085
    jxm71
    Participant

    Who do I contact for a refund?

    #6076
    Support 2
    Moderator

    Please write to sales@advansyscorp.com with the full background to your request.

    Regards,

    Advansys Support

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