“Applet” menu item appears 8 times in GW

[jxm71]

Just installed Runtime 2.0 and the Multiple Signature solution on a Win XP Pro SP2 workstation. GW ver. 6.5.5 and the “Applets” menu item will appear up to 8 times until I restart GW. Any idea what is causing this. Everything else seems to work so far.

Thanks all

Topic

[Support 1]

It sounds like something has gone awry during installation of Formativ Runtime. You note that “the ‘Applets’ menu item will appear up to 8 times until I restart GW.” Did this happen only once after installation? When you restart GW is there only one Applets menu?

Could you send the Formativ configuration to support@advansyscorp.com, please? You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

Regards,
Advansys Support

[jxm71]

Thanks for the reply. When I restart GW the applet menu only appears once, initially. It when then start to appear over a period of minutes. I will send the config asap.

Thanks again.

[Support 3]

We haven’t had any report about this type of issue. Looking forward to see your Formativ configuration.

Regards,
Advansys Support

[jxm71]

Ok. I finally have the config from the user’s workstation. I think things are running ok, but can support take a look at it?

Here it is.

Formativ Runtime – Version 2.0.1
Build 2.0.1.0
Registered: YES (Audit Code – “**************”)
TLS Remaining: 1020
Caching Protocol: NDAP
No config object found in NDS – checking the registry

Operating System:

Windows XP

Internet Explorer

6.00.2900.2805 (xpsp_sp2_gdr.051130-1554)

Cache File System:

NTFS

Current User Configuration:

Location of Files

User Solutions: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativApplets – (System)
User Data: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
User Cache: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
User Images: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
User Config: C:Documents and SettingsdavidtLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
User Encoded: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativEncoded Output – (System)
User Flexalock: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativFlexalock Output – (System)
User Backup: C:Documents and SettingsdavidtMy DocumentsAdvansysFormativLibrary Backup – (System)
Common Solutions: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
Common Help: C:Program FilesAdvansysFormativHelp – (System)
Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

Client Options

Portal Folder Enabled: True
Portal Folder Deleted: False
Portal Folder Name: IntelliReach
Display Exceptions: True
Redirect Associations: False
Main Menu Caption: A&pplets
Mode: 255
Formativ is enabled
Applet creation is allowed
Client integrations are enabled
Formativ menu is enabled
Favorites menu is enabled
Applet recording is allowed
Enable intelligent Applet caching
Update Applet cache on client startup
Debug Mode: False
Exception Dialog: True
Include Groups: True
Max Traversal: 10
Word Limit?: False
Limit Count: 2

Protocols

Order: 2
Override: 0

LDAP Settings

LDAP Server:
Server Port: 389
Username:
Certificate:
Requires Logon: True
Automatic Login: False
Anonymous Login: False
Save Password: True
Default Port: 389
Default Port SSL: 636
Use SSL: False

Solution Packs

IntelliReach IntelliClient by IntelliReach (http://www.intellireach.com) – Registered (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Systemintellireach01.mnf)
1: irgwms_flexalock
2: irgwmssettings_flexalock
3: irgwstartup_flexalock
4: Unknown
5: Unknown

Multiple Signatures 2.0 by Advansys Pty Limited (http://www.advansyscorp.com) – Registered (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemMultiple Signatures.mnf)
1: Multiple Signatures_Flexalock

Library Integration Exceptions:

Formativ File Version Information:

Advansys Formativ (VBSSAFE.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:26 am
Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:24 am
Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:22 am
Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:20 am
Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0.1 2.0.1.0 01/12/2005 10:53:06 am
Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0.1 2.0.1.0 01/12/2005 10:53:28 am
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 03:17:36 pm
Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 11:40:50 am
Advansys Formativ Interface Loader (UILOAD.DLL) 2.0.1 2.0.1.0 01/12/2005 10:53:24 am

LDAP File Version Information:

Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 11:08:08 pm
Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 11:10:04 pm
Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 11:09:24 pm

GroupWise File Version Information:

Novell GroupWise Client (GRPWISE.EXE) 6.5.6 6.5.6 01/02/2006 04:57:02 pm
Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.6 6.5.6 01/02/2006 04:31:22 pm
Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.6 6.5.6 01/02/2006 04:38:44 pm
Novell GroupWise Address Book (GWABU1.DLL) 6.5.6 6.5.6 01/02/2006 04:38:10 pm
Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.6 6.5.6 01/02/2006 04:26:58 pm
Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.6 6.5.6 01/02/2006 05:00:46 pm
Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.6 6.5.6 01/02/2006 05:06:00 pm
GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.6 6.5.6 01/02/2006 04:35:48 pm
Novell GroupWise Notify (NOTIFY.EXE) 6.5.6 6.5.6 01/02/2006 05:02:08 pm
Novell GroupWise Admin API (GWCMB1.DLL) 6.5.6 6.5.6 01/02/2006 04:30:52 pm

GroupWise Interface Language:

Language: US

GroupWise Address Books:

AB Modal From Toolbar: Not specified
Default Address Book: Not specified
Delimiter Characters: Not specified
Display Name Format: F L
Name Search Mode: No

Third Party Handlers

DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 03:17:36 pm

GroupWise C3PO Entries:

GW.CLIENT
Advansys.formativ
Events
OnReady
OnShutDown
Objects
CommandFactory
EventMonitor
IRICGWPlugin
Events
Objects
CommandFactory
GW.CLIENT.WINDOW.ATTACHVIEWER
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.CALENDAR
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.FINDRESULTS
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE
Advansys.formativ
Events
OnDelivery
Objects
EventMonitor
GW.MESSAGE.APPOINTMENT
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.DISCUSSION
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.MAIL
Advansys.formativ
Objects
CommandFactory
IRICGWPlugin
Objects
CommandFactory
GW.MESSAGE.NOTE
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.TASK
Advansys.formativ
Objects
CommandFactory

Trialware Applets:

Multiple Signatures 2.0 – Registered. Audit code: **************
IntelliReach IntelliClient – Registered. Audit code: *************

Available Applets:

C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Appletsirgwmssettings_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Appletsirgwms_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Appletsirgwstartup_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0AppletsMultiple Signatures_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0AppletsSmartFields Assistant_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

[Support 3]

Your configuration information shows that custom solutions installed (i.e. irgwmssettings_flexalock.vbf, irgwms_flexalock.vbf, etc). What are the integrations of these custom solutions (i.e GroupWise OnStartup, On message arrival, etc)?

We will recommend you to go through the process of elimination path. Please uninstall all custom solutions, leaving only “Multiple Signatures” the active applet and restart GroupWise and try to reproduce the behaviours. If you unable to see the same behaviour then add one applet at a time.

All the applets are store in the following folder. We will recommend you to make a backup of this folder before uninstalling the applets. Uninstall the applets using Control Panel – “Add or Remove programs” utility.

“C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets”

We look forward to hearing from you.

Regards,
Advansys Support

[This message was edited by Support 3 on May 14, 2006 at 07:01 PM.]

[jxm71]

Yes, those custom solutions are put out by my SPAM filtering company to allow each user to access their own hold queue. This allows them to manage all held email. The company is Intellireach and the software running is the GroupWise client. The appearance of the Applet menu item only happens with both the Multi-Sig and Intellireach are running at the same time. If I disable one or the other the problem is gone. Any work arounds?

[Support 3]

“Multiple Signature” solution integrates to GroupWise toolbar, email toolbar and run menu. We think the run menu integration is causing the problem when Intellireach solutions installed. What are the integrations of the solutions provided by Intellireach?

Another thought, may be you can disable the run menu integration of multiple signature or other applets. You can change the applet integrations using Formativ Studio or Creator (Open Formativ IDE – select the applet – Click Integrations tab – uncheck “This applets appears on the run menu” option).

Regards,
Advansys Support

[jxm71]

Ok. I have been playing around with it and have even spoke to support at Intellireach. The latest GW client (which I have from them) does not use Formativ any longer. While experimenting with Studio (did not fix any problem) I found that if I select an email and hit my delete key to trash the mail, that’s when the multiple occurrences of the “Applet” menu item happen. If I drag the email to the trash there is no multiple occurrences. This only pertains to email that have a signature inserted using multi-sig. Any of my other email it will not occur. How’s that for confusing?

During all this, I still cannot get the “Applets” menu to disappear. Everything still works dispite the multiple menu items. Is there a way to completely eliminate it? I have tried the control panel and using Studio. It is still there.

[This message was edited by jxm71 on May 16, 2006 at 09:08 AM.]

[Support 2]

This sounds like a unique problem. If you don’t need the IntelliReach solutions and removing them solves the problem, this sounds like the best approach.

Regards,

Advansys Support

[jxm71]

Who do I contact for a refund?

[Support 2]

Please write to sales@advansyscorp.com with the full background to your request.

Regards,

Advansys Support

[Author]

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