To Field in Sent Items Empty

[crossb]

We are using 1.1.0.0 Archive2go with groupwise 7.0.1 and are getting missing To fields on a lot of sent e-mails. If I check the message properties I can see the recipient information in there but it makes searching troublesome.

Topic

[Support 2]

Thanks for your post. This is a known issue which will be addressed in the next point release. The problem occurs because the display name field is empty in the GroupWise message being exported.

Regards,

Advansys Support

[dfallon]

When is the next point release anticipated. This particular issue defeats the purpose for which we purchased the product.

A prompt response will be appreciated.

Thank you.

[Support 2]

This problem should only occur when GroupWise does not assign a display name to the message. Normally GroupWise should substitute the email address when a display name cannot be resolved by the GroupWise Address Book.

Are you experiencing this issue with your exports?

The next release is scheduled for January 2007. However a beta will be available in the next few days. Please let us know if you would like to test it.

Regards,

Advansys Support

[dfallon]

Yes, I am experiencing the problem when I Archive, and yes, I would like to test the Beta.

Thank you.

[Support 2]

Thanks, we will provide the beta details today via direct email.

Regards,

Advansys Support

[Author]

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