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  • Creator
  • #4559

    when I try to import items to my groupwise I get this message…”Microsoft Outlook could not be located. Please ensure Outlook is installed and try again. If Outlook is currently running, close it down and try again.?

    Outlook is installed and is not running. Where should Outlook be installed?

  • Author
  • #8400
    Support 3

    We haven’t had any report about this issue. I guess, you can start the MS Outlook and view as normal. Which version of the Outlook you are running?

    Please check the MAPI configuration, the text below copied from the Personal Outlook Migration help.


    There are well known MAPI configuration issues when running both the GroupWise client and Outlook on the same workstation. Prior to migration, prevent Outlook using the Novell MAPI default settings by configuring the Outlook client to prompt on startup for the MAPI profile to be used.

    You can configure this behavior in the Outlook client under Options | Mail Services | Prompt for a profile to be used. On Windows 2000 or above, you can also set this option by using the Windows Control Panel | Mail | Show Profiles, “When starting Microsoft Outlook, use this profile:” Prompt for a profile to be used. When Outlook starts and prompts you for the profile, select the appropriate one to connect to your Outlook data.

    Hope this helps.

    Advansys Support

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