/ Forums / Advansys Formativ / Formativ Runtime / Catastrophic Error

  • Creator
    Topic
  • #3824
    ctaleck
    Participant

    I have a user who is getting the following errors in this order when starting up GroupWise with Formativ installed. It does not matter which machine is use, only this account seems affected.

    The only thing I can think of is that this particular mailbox is very large. The stats about that mailbox are below. Is it too big for the Formativ Runtime?


    Novell Groupwise Version : 7.0.3
    Processed on : Monday, August 30, 2010 - 10:46 am
    Post Office Name : ISPO
    Post Office Path : /media/nss/ISUS/ISPO
    Number of mailboxes counted : 1
    Logfile language : English
    Largest Mailbox : 8.925 MB
    Average Mailbox : 8.925 MB
    Total Mailbox Size : 8.925 MB

    Username : isashburn-archive
    Fullname : ISAshburn []
    Size (MB) : 8.925
    Inbox : 20,793
    Outbox : 13,974
    Wastebin : 139
    Sizelimit (MB): 0
    Threshold : 0%
    Exceeded : No
    UID : oqv

    Here is the Formativ Configuration on my dev machine which also gets the error:


    Advansys Formativ Studio - Version 2.0.1
    Build 2.0.1.0
    Registered: YES (Audit Code - "0409225FES1")
    TLS Remaining: 1008
    Caching Protocol: NDAP
    Config "CN=Developer-U Config.OU=Formativ.O=IPA" located in USER "CN=ctaleck.OU=IPA-RESTON.O=IPA"

    Operating System:

    Windows XP


    Internet Explorer

    6.00.2900.5803 (xpsp_sp3_gdr.090428-1325)


    Cache File System:

    NTFS


    Current User Configuration:

    Location of Files

    User Solutions: C:NOVELLApplets - (Registry)
    User Data: C:NOVELLAppletsData - (Registry)
    User Cache: C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache - (System)
    User Images: C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Images - (System)
    User Config: C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Config - (System)
    User Encoded: C:Documents and SettingsctaleckMy DocumentsAdvansysFormativEncoded Output - (System)
    User Flexalock: C:Documents and SettingsctaleckMy DocumentsAdvansysFormativFlexalock Output - (System)
    User Backup: C:Documents and SettingsctaleckMy DocumentsAdvansysFormativLibrary Backup - (System)
    Common Solutions: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets - (System)
    Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data - (System)
    Common Help: C:Program FilesAdvansysFormativHelp - (System)
    Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System - (System)


    Client Options

    Portal Folder Enabled: False
    Portal Folder Deleted: False
    Portal Folder Name:
    Display Exceptions: True
    Redirect Associations: False
    Main Menu Caption: IPA Forms
    Mode: 247
    Formativ is enabled
    Applet creation is allowed
    Client integrations are enabled
    Formativ menu is disabled
    Favorites menu is enabled
    Applet recording is allowed
    Enable intelligent Applet caching
    Update Applet cache on client startup
    Debug Mode: False
    Exception Dialog: True
    Include Groups: True
    Max Traversal: 10
    Word Limit?: False
    Limit Count: 2


    Protocols

    Order: 2
    Override: 0


    LDAP Settings

    LDAP Server:
    Server Port: 389
    Username:
    Certificate:
    Requires Logon: False
    Automatic Login: False
    Anonymous Login: False
    Save Password: False
    Default Port: 389
    Default Port SSL: 636
    Use SSL: False


    Solution Packs

    Enterprise Calendar Dates 1.2 by Advansys Pty Limited (www.advansyscorp.com) - Expired,
    0 day(s) remaining (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemEnterprise Calendar Dates.mnf)
    1: Unknown

    Personalized Emailer Pack 2.0 by Advansys Pty Limited (www.advansyscorp.com) - Expired,
    0 day(s) remaining (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemPersonalized Emailer Pack.mnf)
    1: Unknown
    2: Unknown
    3: Unknown

    Presentation Pack 2.0 by Advansys Pty Limited (www.advansyscorp.com) - Expired,
    0 day(s) remaining (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemPresentation Pack.mnf)
    1: Unknown
    2: Unknown
    3: Unknown
    4: Unknown

    Productivity Pack 2.0 by Advansys Pty Limited (www.advansyscorp.com) - Expired,
    0 day(s) remaining (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemProductivity Pack.mnf)
    1: Unknown
    2: Unknown
    3: Unknown
    4: Unknown
    5: Unknown
    6: Unknown
    7: Unknown
    8: Unknown
    9: Unknown



    Library Integration Exceptions:

    CN=Analyst Applets.OU=Formativ.O=IPA
    CN=Testing Applets.OU=Formativ.O=IPA
    CN=Development Applets.OU=Formativ.O=IPA
    CN=Edit-Review Applets.OU=Formativ.O=IPA
    CN=Manager Applets.OU=Formativ.O=IPA
    CN=Globaltesters Applets.OU=Formativ.O=IPA
    CN=Staff Applets.OU=Formativ.O=IPA
    CN=DevOne Applets.OU=Formativ.O=IPA
    CN=DevThree Applets.OU=Formativ.O=IPA
    CN=DevTwo Applets.OU=Formativ.O=IPA
    CN=DevGlobal Applets.OU=Formativ.O=IPA
    CN=Dev3 Applets.OU=Formativ.O=IPA
    CN=Dev2 Applets.OU=Formativ.O=IPA
    CN=Dev1 Applets.OU=Formativ.O=IPA



    Formativ File Version Information:

    Advansys Formativ (VBSSAFE.EXE) 2.0.1 2.0.1.0 01/12/2005 11:53:26 am
    Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0.1 2.0.1.0 01/12/2005 11:53:24 am
    Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0.1 2.0.1.0 01/12/2005 11:53:22 am
    Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0.1 2.0.1.0 01/12/2005 11:53:20 am
    Advansys Formativ Studio (FORMATIV.DLL) 2.0.1 2.0.1.0 01/12/2005 11:52:52 am
    Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0.1 2.0.1.0 01/12/2005 11:53:28 am
    Advansys Formativ Applet Generator (SCRIPTGEN.DLL) 1.6 1.6.0.0 01/07/2003 07:22:32 pm
    Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.6 1.6.0.1 18/07/2003 03:29:58 pm
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 04:17:36 pm
    Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 12:40:50 pm
    Advansys Formativ Interface Loader (UILOAD.DLL) 2.0.1 2.0.1.0 01/12/2005 11:53:24 am


    LDAP File Version Information:

    Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 28/01/2003 12:08:08 am
    Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 28/01/2003 12:10:04 am
    Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 28/01/2003 12:09:24 am


    GroupWise File Version Information:

    Novell GroupWise Client (GRPWISE.EXE) 7.0.2 HP 7.0.2 HP 24/05/2007 10:33:28 pm
    Novell GroupWise C3PO Manager (GWDT31.DLL) 7.0.2 HP 7.0.2 HP 24/05/2007 12:27:10 am
    Novell GroupWise Address Book (ADDRBOOK.EXE) 7.0.2 HP 7.0.2 HP 24/05/2007 12:37:22 am
    Novell GroupWise Address Book (GWABU1.DLL) 7.0.2 HP 7.0.2 HP 24/05/2007 12:36:40 am
    Novell GroupWiseObject Library (GWCMA1.DLL) 7.0.2 HP 7.0.2 HP 24/05/2007 12:20:48 am
    Novell GroupWise Import Module (GWIMPEXE.EXE) 7.0.2 HP 7.0.2 HP 24/05/2007 01:43:42 am
    Novell GroupWise 'Hit the Road' setup (HTRSETUP.EXE) 7.0.2 HP 7.0.2 HP 24/05/2007 01:53:52 am
    GroupWise Attachments ActiveX Control (GWATT1.OCX) 7.0.2 HP 7.0.2 HP 24/05/2007 12:33:16 am
    Novell GroupWise Notify (NOTIFY.EXE) 7.0.2 HP 7.0.2 HP 24/05/2007 01:45:24 am
    Novell GroupWise Admin API (GWCMB1.DLL) 7.0.2 HP 7.0.2 HP 24/05/2007 12:26:42 am


    GroupWise Interface Language:

    Language: US


    GroupWise Address Books:

    AB Modal From Toolbar: No
    Default Address Book: AB.4E6F76656C6C47576162703139393500.Novell GroupWise Address Book
    Delimiter Characters: ,;
    Display Name Format: F L
    Name Search Mode: No


    Third Party Handlers

    DLL1 C:Program FilesAdvansysFormativSCRIPTRECORDER.DLL
    Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.6 1.6.0.1 18/07/2003 03:29:58 pm
    DLL2 C:Program FilesAdvansysFormativTOKENBLOCKER.DLL
    Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 04:17:36 pm


    GroupWise C3PO Entries:

    GW.CLIENT
    Advansys.formativ
    Events
    OnReady
    OnShutDown
    Objects
    CommandFactory
    EventMonitor
    GW.CLIENT.WINDOW.ATTACHMENTCONTROL
    Advansys.formativ
    Objects
    IconFactory
    GW.CLIENT.WINDOW.ATTACHMENTCONTROL.EDITABLEFILE
    Advansys.formativ
    Objects
    IconFactory
    GW.CLIENT.WINDOW.ATTACHMENTCONTROL.STATICFILE
    Advansys.formativ
    Objects
    IconFactory
    GW.CLIENT.WINDOW.ATTACHVIEWER
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.BROWSER
    Advansys.formativ
    Objects
    IconFactory
    GW.CLIENT.WINDOW.CALENDAR
    Advansys.formativ
    Objects
    CommandFactory
    GW.CLIENT.WINDOW.FINDRESULTS
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE
    Advansys.formativ
    Events
    OnDelivery
    Objects
    EventMonitor
    GW.MESSAGE.APPOINTMENT
    Advansys.formativ
    Events
    GW#C#COMPOSE
    GW#C#FORWARD
    GW#C#RESEND
    GW#C#REPLY
    GW#C#OPEN
    Objects
    CommandFactory
    GW.MESSAGE.DISCUSSION
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.MAIL
    Advansys.formativ
    Events
    GW#C#REPLY
    GW#C#OPEN
    GW#C#COMPOSE
    GW#C#FORWARD
    GW#C#RESEND
    Objects
    CommandFactory
    GW.MESSAGE.MAIL.BEACON
    Advansys.formativ
    Events
    GW#C#OPEN
    Objects
    IconFactory
    CommandFactory
    GW.MESSAGE.MAIL.DFORM
    Advansys.formativ
    Events
    GW#C#OPEN
    Objects
    IconFactory
    CommandFactory
    GW.MESSAGE.MAIL.EDFORM
    Advansys.formativ
    Events
    GW#C#OPEN
    Objects
    IconFactory
    CommandFactory
    GW.MESSAGE.MAIL.EDITREVIEW
    Advansys.formativ
    Events
    GW#C#REPLY
    GW#C#OPEN
    Objects
    IconFactory
    CommandFactory
    GW.MESSAGE.MAIL.ISREQUEST
    Advansys.formativ
    Events
    GW#C#OPEN
    Objects
    IconFactory
    CommandFactory
    GW.MESSAGE.MAIL.ITREQUEST
    Advansys.formativ
    Events
    GW#C#VIEW
    GW#C#OPEN
    Objects
    IconFactory
    CommandFactory
    GW.MESSAGE.MAIL.LEAVEREQ
    Advansys.formativ
    Events
    GW#C#OPEN
    Objects
    IconFactory
    CommandFactory
    GW.MESSAGE.MAIL.LEAVEREQ.APPROVED
    Advansys.formativ
    Events
    GW#C#OPEN
    Objects
    CommandFactory
    GW.MESSAGE.MAIL.RBMEETING
    Advansys.formativ
    Events
    GW#C#OPEN
    Objects
    IconFactory
    CommandFactory
    GW.MESSAGE.MAIL.REVIEWREQUEST
    Advansys.formativ
    Events
    GW#C#OPEN
    Objects
    CommandFactory
    GW.MESSAGE.NOTE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.PHONE
    Advansys.formativ
    Objects
    CommandFactory
    GW.MESSAGE.TASK
    Advansys.formativ
    Events
    GW#C#REPLY
    Objects
    CommandFactory
    GW.MESSAGE.TASK.SUPPORT
    Advansys.formativ
    Events
    GW#C#ACCEPT
    GW#C#COMPLETE
    GW#C#COMPOSE
    GW#C#OPEN
    Objects
    IconFactory
    CommandFactory


    Trialware Applets:

    Enterprise Calendar Dates 1.2 - Unregistered. Trial Period has Expired.
    Productivity Pack 2.0 - Unregistered. Trial Period has Expired.
    Personalized Emailer Pack 2.0 - Unregistered. Trial Period has Expired.
    Presentation Pack 2.0 - Unregistered. Trial Period has Expired.


    Available Applets:

    C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
    Delete Attachments from Selected Messages_flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes; Favorite: No; Run Menu: Yes
    C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
    IPA Diagnostics_Flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes; Favorite: No; Run Menu: No
    C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
    IPA Edit-Review Request_Flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
    IPA IS Request_Flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
    IPA RB Meeting Request_Flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{76EB2701-33E9-448B-A3E2-0D39A555F5E4}
    IPA Sign-In_Flexalock.vbf; Library: CN=Global Applets.OU=Formativ.O=IPA; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
    C:Documents and SettingsctaleckLocal SettingsApplication DataAdvansysFormativ1.0Cache{C4F21D2B-4191-4837-AFCB-4DA5DC7477DC}
    _IPA Profile.vbf; Library: CN=Dev1 Applets.OU=Formativ.O=IPA; Int Enabled: Yes; Favorite: Yes; Run Menu: No

    [This message was edited by Support 1 on August 30, 2010 at 06:20 PM.]

  • Author
    Replies
  • #6326
    Support 1
    Participant

    Thanks for reporting this problem.

    I have edited your post only to change the format, because some lines were very long.

    It looks like you have used GWCheck on the user’s machine to obtain the mailbox stats. If you have not done a thorough GWCheck (Fix Structure and Contents), please try that.

    It looks like you have a Formativ applet that executes on start-up, and fails while attempting to access a folder in the GroupWise mailbox. Either there is no matching folder or the mailbox is corrupt. Perhaps GWCheck will fix this. You may need to determine which applet is involved – your Formativ configuration shows that 6 applets are in the eDirectory cache. This may help to find out which folder is not found.

    Finally, we recommend using the latest point release of any GroupWise version. For GroupWise 7 the latest patch is 7.0.4; for more information see Novell Patch Finder.

    I hope this helps and please let me know how you go.

    Regards,
    Advansys Support

    #6324
    ctaleck
    Participant

    Yes, we already ran GWCheck with the options mentioned, which came out with no errors.

    As all the applets work fine in other accounts, we are going to attempt to archive messages in this particular one and see if that helps.

    #6325
    Support 1
    Participant

    Thanks for the clarification.

    Yes, the problem is clearly environmental, ie. it is associated with specific GroupWise accounts.

    I hope that archiving messages helps to fix this issue.

    Regards,
    Advansys Support

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