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  • in reply to: problem with config file for A2G 4.0.0.2 #10433
    ketter
    Participant

    That was the issue…there was a default a2go-config.bin located in C:\Users\<username>\AppData\Roaming\Advansys\Archive To Go. Deleted that one and everything works properly now. Thanks!

    in reply to: Strange error message #9987
    ketter
    Participant

    I just sent the requested information.

    in reply to: startup error #9974
    ketter
    Participant

    I’m late in getting back to this, but just wanted to say thanks for the quick resolution! Confirms for us that purchasing Archive to Go was a good choice.

    in reply to: automate installation #9957
    ketter
    Participant

    Just as a follow-up, I also use Bundle Commander. But for Archive To Go, I was able to create a fairly simple ZCM Bundle that installs everything just the way I want it. I installed the msi with the /passive switch and included the license file. I also pushed out the config file created with the Admin Wizard. Works great! Thanks!

    in reply to: startup error #9972
    ketter
    Participant

    Thanks!

    in reply to: message not included in archive #9964
    ketter
    Participant

    Thanks! I appreciate the fast responses here.

    in reply to: message not included in archive #9962
    ketter
    Participant

    Reproduced using the steps you mentioned. I am sending you a zip file that contains the archive.

    in reply to: message not included in archive #9960
    ketter
    Participant

    Cool. So now I know which message wasn’t archived. And this one wasn’t critical, but what if the message did need to be archived. How do I fix the problem. The full error from the log is:

    System.ArgumentException: The surrogate pair (0xD83D, 0xD) is invalid. A high surrogate character (0xD800 – 0xDBFF) must always be paired with a low surrogate character (0xDC00 – 0xDFFF).
    at System.Xml.XmlTextEncoder.WriteRawWithSurrogateChecking(String text)
    at System.Xml.XmlTextWriter.WriteCData(String text)
    at System.Xml.XmlCDataSection.WriteTo(XmlWriter w)
    at System.Xml.XmlElement.WriteElementTo(XmlWriter writer, XmlElement e)
    at System.Xml.XmlElement.WriteTo(XmlWriter w)
    at System.Xml.XmlDocument.WriteContentTo(XmlWriter xw)
    at System.Xml.XmlDocument.WriteTo(XmlWriter w)
    at System.Xml.XmlDocument.Save(String filename)
    at Advansys.Formativ.Windows.Client.Mailbox.MessageSaver.MessageConverter.xfe9de2513f2181da(String xafe2f3653ee64ebc, String x40b9dd062ab099aa)
    at Advansys.Formativ.Windows.Client.Mailbox.MessageSaver.MessageConverter.SaveToFile(String path, String attachmentsDirectoryName)
    at Advansys.Arctic.Archiver.x6bd8ef71d35ab58a(Object x8a41fbc87a3fb305, String xe125219852864557, ProgressMessageInfo x0edb5b194ad02902, FolderInfo xd0e732ad4ad24a17)
    at Advansys.Arctic.Archiver.x53b7203e935fcc6d(FolderInfo xd0e732ad4ad24a17, IndexBuilder x4a32c1d58415ec25)

    in reply to: automate installation #9956
    ketter
    Participant

    Thanks. That should do it.

Viewing 9 replies - 1 through 9 (of 9 total)