“An incomplete installation has been detected”

[KenD]

I’m evaluating Formativ for deployment on our Windows 2003 & Citrix environment.

After installing the Formativ runtime on a test Win2003 server and starting the GroupWise (v7.0) client, I get the error:

“An incomplete installation has been detected. Please reinstall the product and try again.”

I’ve found a forum topic from almost 2 years ago, which seems to relate to the same problem as I’m having. However, this is not an upgrade of any previous version of Formativ, and I’m installing as the domain administrator. Can anyone help us complete our evaluation?

Topic

[Support 2]

The information you require to configure Formativ for Citrix will be sent to you via direct email.

Regards,

Advansys Support

[Support 2]

We attempted to send the information by direct email but it was rejected at your mail server.

Could you please write to support@advansyscorp.com and request the additional Citrix configuration information.

Regards,

Advansys Support

[KenD]

Ooops .. someone (*cough* me *cough*) had turned on a very strict RBL on the mail gateway. It’s off now, could you resend the mail please?

[Support 1a]

The information has been resent.

Regards,

Advansys Support

[LuAnnKS]

We just purchased Formativ licenses for 50 incidences of Runtime on various workstations.

I was able to install the license over the trial version on MY workstation, where I have ADMIN rights. But I get the “incomplete installation” error message when I attempt to install the product on a “secretary workstation.” Could you email the solution to me, too???

[Support 2]

The information we send is specific to Citrix installations. For standard Windows workstation installations, this error message will occur when the user, in this case a ‘secretary workstation’, does not have write access to the Windows folder, either during installation or when Formativ Runtime or Formativ solutions are being registered.

I hope this helps.

Regards,

Advansys Support

[lcaputi]

Could I get the solution? I’m installing on a Windows 2003 Terminal Server with SP1 and I’m getting the “incomplete installation” error.

[Support 2]

Sure, we have replied by email.

Regards,

Advansys Support

[SoGo]

We have installed the Formativ Runtime on a machine with Windows Server 2003 Standard Edition. The “incomplete installation” error shows up at the start of Groupwise 7, too.
The Formativ Registration Utility informs us that the status of the Runtime 2.0.1 is expired.

Could we get a solution for this situation, couldn’t we?

With best regards,
Marc Stolpmann

[Support 1]

We suggest that when evaluating Advansys Formativ, you should install the product on a client (not server) machine.

Note: In order to take advantage of the full trial period of the unlicensed software, please ensure that it has not been installed on the machine previously.

If you wish to install Advansys Formativ in a client/server environment, please contact support@advansyscorp.com for more information about how this can be done.

I hope this helps.

Regards,
Advansys Support

[newberya]

Could I also get the solution? I’ve installed on a Windows 2003 R2 Terminal Server and I’m getting the “incomplete installation” error for everyone other than the user under which it was installed.

[Support 1]

Certainly – I have replied by email.

Regards,
Advansys Support

[loan]

Hi

just written a new post and then seen this one. Please send me the solution too and i think i can work out the problems. I had this error message too.

Thanks in advance
Andre

[Support 1]

Andre,

We sent the information to your email address in the Advansys Support Forums members database, but we received a notification of “Permanent Delivery Failure”.

Could you email your request to support@advansyscorp.com please?

Regards,
Advansys Support

[This message was edited by Support 1 on June 27, 2006 at 08:50 PM.]

[loan]

Hello and sorry

i had a problem with my mailbox sometime ago and the nickname was missing in my new mailbox. I have provided my real e-mail now.

Thanks for your support.
André

[Author]

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